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All reviewstrain stationexecutive suitewestern hotelsacross the roadthe ground floormain buildingfull englishbreakfast roomfew minutes walka couple of minuteshotel is situatedfree parkingyogurtclean hotelcar parkbreakfast was includedbudget hotel
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4 - 9 of 562 reviews
Reviewed July 22, 2018 via mobile

Arrived at 9.30, the reception is over the road, bit confused by that- staff helpful n we got our key- had to leave another deposit which I didn't understand,but they said it would get paid back into my account on leaving, yet to check it
Got to hotel room it was really small but clean but it was unbelievable hot,stifling there was a fan in the room but it was no help even with the window open n the fan on it was too hot to sleep, relax, or anything
We needed an iron m iron board but be I g in the hotel across the room it was awkward walking across the road
Breakfast was included in our deal, it was ok but on our 2nd day we preferred to eat out
It was the hotel nearest the wedding we were attending,but I feel I should have got a hotel further out n travelled in
The heat in the room was too uncomfortable

Stayed: July 2018, traveled as a couple
Thank Tracey N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2018 via mobile

Booked this hotel based on location to London and ease of getting to the city as well as price. Traveled here with my 17 year old daughter and stayed for 3 nights the week of July 5th. The room overall was fine, though very tiny but all we were looking for was somewhere to sleep. Unfortunately we did not sleep. The room was incredibly hot, stifling even. I asked for a fan and they gave me a small one for the room but all it did was move around the hot air. There was no A/C and the window opened about 2 inches so we couldn’t even get reprieve at night. We sat with our room door open to the hallway for as long as possible to let the air in because it was about 10 degrees cooler even in the hallway. Based solely on this experience I immediately changed all my reservations for the rest of our trip to hotels with A/C. When you travel during the month of July I would recommend rooms with A/C and unfortunately this hotel just didn’t cut it for us. Worst three nights of our holiday after spending the days in the heat sightseeing. The bathroom was also so tiny that you could barely brush your teeth over the sink. They could use some upgrades for sure!

Stayed: July 2018, traveled with family
Thank Jaime H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2018 via mobile

My partner and I booked this hotel as the previous reviews looked ok with a good location close to the train station which was great. However, the hotel itself was awful. Rooms are tiny and airless. The pictures they present are completely unreliable and decieving. The room which was loctaed for us seemed ok, but on the first night we realised our room connected to the firedoor which banged all night long and the walls are hollow, you can hear everything going on outside. The shower also didnt work. The manager came in to check and confirmed it was pouring cold water, for us to then be told it was a two hour wait for us to get a new room. We were really disappointed as we wasted half a day trying to sort out our hotel room. The breakfast is not great. Overall bad experience and will not be returning.

Stayed: July 2018, traveled as a couple
1  Thank Olivia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2018 via mobile

I cancelled a previous booking on booking.com elsewhere because I liked the look of this place better and the reviews seemed good. I shouldn’t have bothered. This place was average at best. We had to park in the street as the few “free parking” spaces were filled. Fortunately we checked in late and left really early, so didn’t incur any penalties. The room was okay, once modern but now looking tired and it was tiny and airless. The fan was broken so I had to go and ask for another - there was no way I could have stayed in the stifling room otherwise. The bed was hard, and I had the most uncomfortable night with hardly any sleep. On a good note, the room was quiet and breakfast was as you’d expect. I expected a relatively high standard of “best western formula” and was disappointed. I can’t say that I’ll be returning here.

Stayed: July 2018
Thank M J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2018

We booked this hotel due to its 10 minute walking distance from the Ilford train station.
Bus stops are also nearby which were convenient for our needs for 6 nights.
We arrived at 2200hrs check in was quick.
The room is small just adequate for 2 people. Shower is small with good hot water.
The hotel is close to the exchange and lots of eating places. Sainsbury is within walking distance. Good plentiful English and continental breakfast. Pleasant staff.

  • Stayed: June 2018, traveled as a couple
    • Value
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Thank Heid25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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