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“Good Value for $$”

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Best Western London Ilford Hotel
Ranked #4 of 14 Hotels in Ilford
Reviewed February 17, 2014

Stayed overnight at this hotel. Had a bit of trouble finding the lobby entrance as the hotel is on two sides of the street. The Front Desk Clerk was nice. The room had one queen size bed, was clean but small and tight. The bathroom was even tighter, you cant have 2 people in the bathroom at the same time. My only issue with this hotel is the shower, the shower stream was very weak. Not sure if its the showerhead or just the water pressure. The location is great as its not far from the train station and from the mall . Would recommend to others.

  • Stayed: January 2014, traveled as a couple
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1  Thank InTransit07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded February 19, 2014

Dear Sir,

Thank you very much for a feedback. It is my pleasure to find out that you will recommend our property to friends and family. I have noted your concern in regards to the water pressure. Your comment has been brought to the attention of maintenance department and will be fixed immediately.

Hope to see you in the nearest future!

Kind Regards,
Sasha Bukina
Manager
BEST WESTERN Ilford Hotel.

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248 - 254 of 535 reviews

Reviewed January 18, 2014

We took our mother in law away for the weekend for her birthday treat. Had family in London. Great location, shops and around the corner from the underground/overground station. Had a fab time. Hotel clean and well set out. Would stay again and recommend if that part of London.

Stayed: November 2013, traveled with family
1  Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded January 28, 2014

Dear Amy,

Thank you very much for your review!

This is the biggest reward for us to know that you and your family had a nice stay.

We are proud to be a part of birthday location. Wish your mother-in-law all the best and we hope to see you again in the nearest future!

Kind Regards,

Sasha Bukina
Manager
BEST WESTERN Ilford Hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014

The reception staff are excellent. They know their neighborhood very well and have excellent recommendations. Some of the rooms are indeed quite small, but others are really spacious. If the room size is a concern, ask for one larger, and if it is available, they will accommodate you. Sasha and her staff work diligently to keep all the rooms and public areas spotless. The breakfast staff do a marvelous job in turning over the tables very quickly without ever hurrying the guests. So a room designed for somewhat fewer guests is made to serve the new annex as well.
The neighborhood has the advantage of a muliticultural experience in terms of restaurants and shopping. The numerous people met on the streets at all hours all seem to be going or coming from work, not loitering. And the rail station just a two minute walk from the hotel is the key to the whole London area. By the way, there is a rear entrance to the station even closer if you already have your ticket; just turn right at the corner, not left.
All in all, this is a tremendous value for the money, presented by a hard working and international staff.

  • Stayed: December 2013, traveled on business
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1  Thank Teacher11221122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded January 28, 2014

Dear Sir,

First of all let me thank you for being our regular guest. We do appreciate such a nice review!

It is very nice to know that accommodation and service meets your expectations and you enjoyed your stays with us.

Pleased to see that you found the location of our hotel convenient and suitable for your needs.

Again, thanks for the staff compliments and such a lovely review.

You made our day!

Hope to see you again in the nearest future.

Kind Regards,

Sasha Bukina
Manager
BEST WESTERN Ilford Hotel.

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Reviewed January 14, 2014

I stayed here for four days. Only five minutes from railway station & several quick trains into Central London - easy to fine & lots of local shops. Reception helpful & friendly. Room clean & tidy if I bit small but fine. Breakfast fine. Recommend because of the easy to get into town.

  • Stayed: June 2013, traveled with friends
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Thank Michael A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded January 28, 2014

Dear Michael,

First of all I would like to thank you for the review.

I am pleased to see that the location of the property was convenient and suitable for your needs.

Nice to know that the service and cleanliness met your expectations and you enjoyed your stay. As per the room size please request the reception for a bigger one and they will be more than happy to allocate it for you.

Hope to see you soon!

Sasha Bukina
Manager
BEST WESTERN Ilford Hotel.

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Reviewed January 6, 2014

at first when i arrived at the hotel the staff were helpful and checked us in quickly. Once we went to the room i was a bit disappointed by the size of the room and it was quiet small with the bathroom being a ok size. The room it self was spotless and can not fault. after five minutes i wasn't too bothered about the size of the room as i was never going to be there apart from to sleep and wash. The location of the hotel to the train station was excellent literally 2 minute walk to it and also the main shopping centre in Ilford and the markets.Breakfast in the morning was served to 10 at the weekend and 9 during the week. breakfast was great with a choice of a cooked breakfast ( sausage egg bacon beans toast) and a continental breakfast of fruit croissants yoguarts cereals and buns.also there was a range of tea coffee and juices. Would recommend and would stay here again !

  • Stayed: October 2013, traveled as a couple
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Thank bronachxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded January 28, 2014

Dear Sir/Madam,

Thank you very much for your nice review!

This is the biggest reward for us to know that you got a value for money and found our hotel and service recommendation worthy!

We are pleased to see that the room and breakfast were up to your expectations.
Taking the opportunity I am happy to let you know that different room sizes are available in our hotel. And if you feel that the room is a bit small – let the reception staff know and they will be more than happy to allocate a different room of a bigger size.

I hope you will consider staying with us in future and we will see you soon!

Kind Regards,


Sasha Bukina
Manager
BEST WESTERN Ilford Hotel.

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Reviewed January 2, 2014

We stayed here in 2 rooms with our daughter and her friend. The location is ok, close to the train station and easy to get around. Lots of shops etc but it is after dark that the area takes on a rather more sinister feel. We walked back from the station at about 10.30 pm past a few groups of dubious looking people. When we entered the hotel (we were in the "annexe" over the road) we were shocked to find that the card entry system was deactivated and the door was open. In fact it could not be closed and remained ajar so all could see that they could access inside. This worried us a lot so we had to alter the sleeping arrangements so that we had an adult and teenager in both rooms rather than the 2 girls sharing. It certainly spoiled our stay. When I pointed this out to Best Western they seemed to think that the fact that there is cctv was enough. Not if we had actually been assaulted. By then it would be too late.
On a positive note, the breakfast was very good. Buffet style with full English on offer as well as fruit, yoghurt, pastries, cereal etc. You name it, there was plenty and you could have as much as you liked. The staff were all welcoming and polite so no problems there.
There is not much parking so if the hotel is full I don't know what you would do as all the streets are permit holders only. We got the last space on the day we were there so people arriving after us were not happy.
To recap, nice staff, good size rooms, clean, great breakfast but badly let down by the lack of security and Best Westerns lack of concern.

  • Stayed: December 2013, traveled with family
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Thank Lisa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded January 28, 2014

Dear Madam,

First of all I would like to thank you for your time and feedback.

I am pleased to know that overall your stay was satisfactory. Good to see that service and breakfast met your expectations.

I have noted your concerns in regards to the security of the hotel. Please let me reassure you that all necessary measures have been taken by the hotel in order to make sure that the guests are safe. As you mentioned in a correct way we have CCTV coverage which is monitored by security guard 24 hours. We did not have any problems up until now. However we will consider your advice and program the front door lock if required.

Again, thank you very much for your feedback. I sincerely hope that you will stay with us again.

Kind Regards,

Sasha Bukina
Manager
BEST WESTERN Ilford Hotel.

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A TripAdvisor Member
11
Reviewed December 30, 2013

I have stayed in many hotels over time and the lford Hotel is one of the best. Great breakfast with very helpful staff. We hope to be back at London next year and will stay here again. Even though the hotel is outside of London the rail and tube make London very assessable.

  • Stayed: December 2013, traveled with family
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Review collected in partnership with Best Western GB
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel M, Manager at Best Western London Ilford Hotel, responded to this reviewResponded January 28, 2014

Dear Sir/Madam,

First of all I would like to thank you for your time and valuable feedback.

Great to hear that we are the best! It is the biggest reward for us to know that you enjoyed your stay and found our hotel recommendation worthy!

When you are in London next year please do contact us and we will make sure you will get a special price!

Hope to see you soon!

Sasha Bukina
Manager
BEST WESTERN Ilford Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western London Ilford Hotel

Address: 3-5 Argyle Road, Ilford IG1 3BH, England (Formerly Best Western Ilford Hotel)
Location: United Kingdom > England > Greater London > Ilford
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Ilford
Price Range: $51 - $129 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western London Ilford Hotel 4*
Number of rooms: 60
Official Description (provided by the hotel):
The Best Western Ilford Hotel is situated in the heart of ILFORD Town Centre. A brand new Hotel built to truly international standards. The Best Western Ilford Hotel has "Premier Quality" Rooms all en-suite with power showers and some with baths. Stylish setting with spacious air conditioned reception and lounge. All rooms with high speed internet access, state of the art Media Hub rooms & multi-media facilities that are very rare in UK. The Best Western Ilford Hotel is very close to major attractions, we are 20 mins away from Central London via (Tube/Rail), 10 mins away from Olympic Village and stratford station (Car/Taxi/Bus)15 mins away from Liverpool Street train station, 10 mins away from London City Airport and 20 mins away from London Stansted Airport, 1 min away from British Rail (ILFORD station) (walking), 5 min away from historically famous Ilford golf club (walking), 10 min away from Excel Exhibition centre (Car/Taxi/Bus), 10 min away from O2 Arena. (Car/Taxi/Bus), 1 min away from ILFORD Town centre and Exchange shopping plaza. (walking) ... more   less 
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Also Known As:
Best Western Ilford Hotel Ilford
Best Western London Ilford Hotel Essex

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