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“Accommodation good, restaurant not good”

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Premier Inn Horsham Hotel
Ranked #2 of 6 Hotels in Horsham
Certificate of Excellence
Amsterdam, The Netherlands
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Accommodation good, restaurant not good”
3 of 5 bubbles Reviewed June 17, 2013

The staff at the accommodation side were great and done e everything they could to make our stay special, we could not have asked for more, if the rating was for accommodation only, they would have received full points, thank you!

Room Tip: Don't eat next door, see my next review.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peterinamsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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464 reviews from our community

Traveler rating
    152
    189
    78
    30
    15
See reviews for
135
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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  • German first
  • Italian first
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  • Any
English first
Plymouth England
Level Contributor
50 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed June 4, 2013 via mobile

We stayed at this hotel as it was convenient for a family wedding and we had stayed before.
The facilities were as you would expect from this type of hotel and the service was good. We had previously asked if we could have access to a room earlier that normal as we needed to freshen up after a long hot journey and this was no problem.
The rooms are very clean and bright and the bed very comfortable.
We will certainly stay again in the future.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank daveandali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shrewsbury, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed June 3, 2013 via mobile

The hotel itself was good. Clean room, friendly staff and good location.

The restaurant is a mixed bag. We had a decent evening meal there, but the breakfast was terrible.

Like other reviewers have mentioned the service in the morning is absolutely terrible - people were waiting ages to have orders taken - as did we. It was so bad, that despite paying extra for a cooked breakfast, we only had (self serve) cereal and toast. Even that was challenging as things kept running out.

The breakfast is booked at the same time as the hotel - save yourself 9 quid and don't bother.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JFShrews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cardiff, Wales, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 30, 2013

Very poor service and breakfast was a joke, waited over half an hour for an English breakfast as the chef (chef used loosely) cooked the breakfast one at time. I could not wait any longer as I had a meeting left without eating. I arrived at 6.30 am and my order was taken at 6.45, by 7.15 I had run out of time. I will stay somewhere else next week.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Horsham Hotel, responded to this review, June 13, 2013
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed provide this. Please be assured that your comments will be duly followed up by Guest Relations and the Management Team at this hotel. We hope to welcome you back to Premier Inn in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bury St. Edmunds, United Kingdom
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 27, 2013

Stayed there with my wife and son and its up to the useful high standard of a Premier Inn. Clean, tidy friendly service. We arrived later at 11pm and there was still a pleasant and cheery welcome
Well done!!

We went to the restaurant for breakfast and had no complaints.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ma_Wallace44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bingley
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 26, 2013

Hotel was to the usual high standard with a great night sleep in a comfortable bed. What a shame about the restaurant in the pub next door where we had to go for breakfast. It took ages to make porridge for breakfast for one of our party which meant a long wait for them while we carried on eating,the mugs were not cleaned properly, the flasks with hot water had been used for coffee previously which meant the hot water was coloured and my cup had black bits in it. This was such a disappointment the first morning that we went out for breakfast the second day we stayed. Never has this happened before for us in a premier inn, we have never had a complaint like this before. Will stay again but not for breakfast.

Room Tip: I wouldn't recommend staying for breakfast which is such a shame.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
4 of 5 bubbles Reviewed May 20, 2013

The hotel staff were very welcoming and helpful. The hotel was well placed for the railway station and the town. The room was well appointed, clean and comfortable. Breakfast in the attached Beefeater Inn was very reasonable and adequate for my needs. I was really happy with my stay.

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElizaSJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Horsham Hotel

Property: Premier Inn Horsham Hotel
Address: 57 North Street, Horsham RH12 1RB, England
Location: United Kingdom > England > West Sussex > Horsham
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Horsham
Price Range (Based on Average Rates): $
Hotel Class:3 star — Premier Inn Horsham Hotel 3*
Number of rooms: 64
Official Description (provided by the hotel):
Horsham Premier Inn is located opposite Horsham train station with regular trains to London. It is less than a 10-minute walk from the town centre and close to restaurants, bars, shops, a cinema and bowling alley and a sports centre. There is a large free car park for guests and an on-site Beefeater restaurant. ... more   less 
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Also Known As:
Premier Inn Horsham Hotel Horsham
Premier Inn West Sussex
Premier Inn Horsham Hotel UK - West Sussex

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