13 diners booked in for 7pm. Restaurent fairly busy (must be the 50% off food deal) but food order taken at 7.20.
8 O'clock rolls round, no sign of food but 2 rounds of drinks ordered and delivered.
8.10 couple on table who came in after us have eaten and left. We ask where starters are? and are told 5 minutes, 10 minutes later, ask again and starters are bought out about 5 minutes after that. They arrive very slowly (only our waitress is bringing the food, not one of the other staff help (including the manager - who didn't seem to be doing alot)) Some of the food has clearly been sitting on the pass for a while (sadly cooked lettuce and bread which had toasted under the hot lamps). Okay made it through starters now the main course
This arrived so slowly that several of us had almost finished before everyone had recieved theirs. Despite starting when the food was put infront of us alot of it was cold, the ribs were burnt and then this was disguised with lots of sauce.
Waitress was really apologetic and the manager waived the food bill.
I can't figure out quite how it all went wrong, but we will never return to a Beefeater again