Booked to stay here for the F.A.Cup semi-final about two weeks before the event. After a long drive of some 3 1/2 hours we arrived tired and hungry at reception at around 9.45 p.m. only to be told by the rather abrupt manager that our triple room had been given to somebody else and their reasons given was that the credit card details left when we made the booking, had not gone through on the day of arrival and they claim that they had made several attempts to call us on the number given but got no answer. Well we had used the card with no problem earlier that day and had no missed calls logged on the phone even though they had the correct number because we checked it with them. So we were left with the possibility of sleeping in the car for the night until the Travelodge in Cricklewood came to our rescue with the offer of two double rooms for only slightly more than it would have cost at the Hindes Hotel. Incidently while we were arguing our case with the reception guy and i think the manager there were at least two people complaining of no hot water for the shared facilities, and one man who had been waiting for over two hours to have his T.V. fixed which had only one snowy station and his comment was send Basil Faulty up when he's finished with us to which i replied never mind the T.V. at least you have somewhere to sleep, it was utter chaos and the staff allthough not rude were about as helpfull as a glass hammer, stay here at your peril you have been warned !!!
- Official Description (provided by the hotel):
- 1st Dec 2015 - After listening to recent customer feedback & trying to provide a more consistent level of service, we have started the demolition & complete re-design of a further 4 bedrooms, to be made into 3 new suites. This is to bring these up to a similar, more modern standard as our other rooms and are the last remaining rooms to be modernised in the main building. We apologise for any inconvenience this may cause, -work will not go beyond 17:00 hrs on any day and hope to have the project completed by 1st March 2016. Many thanks for your co-operation. 1St June 2015: After listening to recent customer feedback & trying to provide a more consistent level of service, we have today started the refurbishment of a further 6 Bathrooms & 4 Bedrooms. This is to bring these up to a similar, more modern standard as our other rooms. (After these have been completed we will only have 15% rooms remaining for modernisation). Please note that since Autumn 2012 we have implemented a substantial refurbishment project of the hotel & currently in Aug 2013 have renovated 70% of all our rooms. We have also since 2012 brought about retraining with all our housekeeping staff & concierge. We are situated in Harrow Town Centre, within a minutes walk to numerous restaurants, cafes, bars, shopping and cinemas complexes..Wireless Broadband Access free of charge.We serve an English breakfast or continental breakfast free of charge.Our large secure car park free of charge.Access to Central London is only a 20 minutes tube journey away. Wembley Stadium 3 miles and Heathrow Airport 30 minutes. M1 and M25 motorways within 5 miles. ... more less
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- Also Known As:
- Hindes Hotel Harrow, Greater London