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“Bad experience”

Riva Waterside Restaurant and Bar
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Ranked #55 of 120 Restaurants in Gravesend
Price range: $40 - $101
Cuisines: European, British
More restaurant details
Restaurant details
Good for: Special occasions, Large groups, Families with children, Scenic view, Business meetings
Dining options: Dinner, Late Night, Lunch, Full Bar, Highchairs Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Dining style: Casual Elegant
Description: At Riva we pride ourselves on offering our customers fine modern Mediterranean cuisine served to you in a relaxing atmosphere. Situated directly over the River Thames on the oldest surviving cast iron pier in the world the panoramic views are as breath taking as the cuisine itself.Riva’s newly refurbished bar is a fabulous addition to the restaurant serving an extensive range o f stylish cocktails, wide range of Champagnes, wines by the glass and appetising nibbles.Located in the heart of Gravesend's Heritage Quarter, Riva is the perfect destination for that special occasion. Come in have a meal, drink some wine and relax. Have a conversation with friends, colleagues and family while you enjoy a calm pleasant surrounding taking you back to 1834.Whatever the occasion… From breakfast meetings, luncheons to gatherings of family & friends we have "that perfect place", offering an A La Carte and set menus as well as simple bar snacks, canapés, buffets and private lunch or dinner parties.
Kent
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Bad experience”
Reviewed April 8, 2013

Went recently for a friends celebration in the afternoon, supposed to be a buffet but it came out 1 plate at a time every 20 minutes. We had to leave by 2pm as kids were starving!! Apparently the buffet did finally arrive as it should but most people had left so it was wasted. Real farce, quite amusing really - unless you were the one paying for it!

  • Visited March 2013
    • Value
    • Atmosphere
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    • Food
Helpful?
1 Thank JoJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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292 reviews from our community

Visitor rating
    72
    69
    40
    49
    62
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Southfleet
Level Contributor
4 reviews
“What a waste of a great location”
Reviewed March 12, 2013 via mobile

We took friends for dinner having been to Riva a few times before years ago and had a nice meal. It's changed. Cold, poor menu with things not available, dire service, we couldn't wait to leave. Tried to contact management to get an explanation and had no reply. Avoid.

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Helpful?
Thank Melsteddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
25 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Expensive, terrible service & freezing”
Reviewed March 11, 2013 via mobile

We unfortunately encountered the following yesterday;
. Freezing cold (everyone sitting in coats)
. 2 hour wait for food
. Staff arguing with each other
. No service at all in 2 hours we had to go to the bar for drinks
. Over priced food, tiny portions
. Very expensive drinks
. Long wait for manager to complain

Only saving grace was the lovely Chris Till (singer)

Never again. Do not go to Riva!

    • Value
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Helpful?
1 Thank louie_wins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“DO NOT GO! DISGUSTING!”
Reviewed March 10, 2013 via mobile

Where do I start!! This place needs to be shut down. My family and I were really looking forward to our Mothers Day meal. On arrival we couldn't believe how cold the restaurant was......everyone was sat eating with their coats on! Being Mothers Day there was a lot of young children and babies and they were still in their coats. There was no baby changing facilities so I avoided what some mums had to do which was to change their baby on the toilet floor! The toilets were cold too and the doors do not lock.
We had to wait ages for our food and I really don't know why as the food tasted like microwave food. It was totally unexceptable so we asked to speak to the manager who explained the reason why it was so cold is because of the cost of the heating!!! We refused to pay for the food and left the restaurant cold and hungry!!!

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Helpful?
1 Thank HayleyMas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“An afternoon in the arctic”
Reviewed March 10, 2013

I have been to riva many times and thought I would treat my mum to a lovely family Mother's Day lunch .. We arrived to an extremely cold restutant and were told its cold because its cold outside. it shouldn't be if they put the hearing on .... My niece (11 months old) was with us and when I made the booking 6 weeks ago I asked for a highchair at our table and was told that wouldn't be a problem as they cater for kids , when we arrived we were told there were none left so had to sit the baby on our laps .... During the meal we sat at the table with our coats on and when u looked around the restutant so did everyone else .... If it wasn't for travelling an hour to the resturant and it being Mother's Day we would of left as we were appalled at the service , when asked to speak to the manager we were told they were busy, when actually they were sat in the bar socialising , totally shocking service ... We will not be returning

    • Value
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    • Food
Helpful?
1 Thank Britgirl_usa01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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