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Premier Inn Gravesend Central Hotel
Ranked #1 of 5 Hotels in Gravesend
Certificate of Excellence
Reviewed July 29, 2013

It's a case of how a matter of inches can make a difference of miles (see my previous review on Premier Inn Doncaster Lakeside)..

Folloing the Premier Inn formula should mean you get, like McDonalds, a consistent product across different locations. Not so, in this case.

Probably the best thing about this place is the park next door, and even that can be full of hoodlums at times.

The staff tried hard- well, some of them did, some of the time. A lackadaisical staff attitude, poor wifi in-room, no non-slip in the bathtub (so our two-year-old immediately slipped over- no damage done, thankfully) so i had to chase a bathtub mat, had to chase toilet paper and a main room light which didn't (see my Doncaster Premier inn review)- it took 20 minutes to warm up to a useless faint glow.

Now, that wasn't the end of it. I reported it to the front desk, who said they'd write it up in the log and maintenance would see to it the next day. Upon checking on the evening of the next day, I found the light had neither been attended to nor the log written up about it (verified).

Again, windows don't open, no A/C, no fridge, the bathroom extraction fan didn't (at least the bathroom light did), the shower head was unadjustable and in a poor position/angle especially for my young daughter.

'Good' enough to justify moving to another place (Gravesend Best Western Manor).

  • Stayed: June 2013, traveled with family
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1  Thank PeaJayOe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WhitbreadHotels, Online Customer Service at Premier Inn Gravesend Central Hotel, responded to this reviewResponded August 13, 2013

Thank you for taking the time to review your stay at our hotel. It really matters to us that our guests enjoy every aspect of their stay. We sincerely apologise that on this occasion our hotel fell far short of your expectations. Your feedback is very much appreciated as it enables us to improve standards. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.

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282 - 288 of 362 reviews

Reviewed July 15, 2013

Used the Premier Inn, Wrotham Road, Gravesend prior to our trip from Ebbsfleet. Excellent location. Just 7 minutes from Ebbsfleet International Station car park. Immaculately clean hotel. Both Receptionists were a credit to the company, both being very helpful. Would highly recommend this hotel if travelling on Eurostar.

  • Stayed: July 2013, traveled with friends
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1  Thank Jenny E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this reviewResponded August 1, 2013

Thank you for your feedback. I am glad that you had a lovely stay with us. I will pass you comments back to the team.

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Reviewed July 6, 2013

Above average premier inn, with attentive eager to please staff and good location for Gravesend centre. Good food and v clean, but should give unlimited wifi. Give this one a try if you need an overnight stay when travelling on business.

  • Stayed: June 2013
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Thank Waddy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this reviewResponded August 1, 2013

Thank you for your comments they are very much appreciated. Your feedback goes along way and helps us improve our service.

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Reviewed July 5, 2013

Checked several budget hotel sites as well as independent hotels and B&B's decided on Premier Inn due to location and promise of good night's sleep.
Worth the additional distance from work venue as away from main roads and not on the edge of a business park or shopping centre. Staff very pleasant and friendly, good breakfast and spotlessly clean room and bathroom.
What more is needed for a good overnight stay.

  • Stayed: July 2013, traveled on business
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Thank Stephen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this reviewResponded August 1, 2013

Thank you for your comments I am glad that you enjoyed your stay with us.

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Reviewed June 21, 2013

Stayed here with my two sisters when visiting family everything was perfect. The staff were so good nothing was too much trouble they really wanted us to enjoy our stay the rooms are so clean and very comfortable. Unfortunately my sister left her camera in the taxi it had all the photos of the weekend on it the person on reception phoned the taxi company straight away but it was not there they were genuinely concerned for us I would definitely stay here again.

  • Stayed: June 2013, traveled with family
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Thank dumboHome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicky H, Manager at Premier Inn Gravesend Central Hotel, responded to this reviewResponded August 1, 2013

Thank you for your review, your comments are very much appreciate. We hope to see you in the near future.

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Reviewed June 18, 2013

Overall this hotel was friendly, clean and located in a good position, well back from the road and not to far away to the restruant. All of the staff went above and beyond to help, I would defiantely recommend this hotel to family and friends. Breakfast was amazing and you could eat as much as you liked, great for anybody with a hugh appetite.

  • Stayed: June 2013, traveled on business
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Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

Rooms are fine, although I do find the beds too hard (the same in all of the Premier Inn's that I've been to). The water pressure is very low - the bath takes a very long time to fill (and also to empty) sink is even worse and is barely more than a dribble. WI-FI is the worst I have ever used and I gave up trying it was the same over the road in the Beefeater.
Food (dinner and breakfast) was good and waitress very nice. They were very busy in the bar on Friday night, but there is no excuse for the gents to be flooded, urine was everywhere due the urinals leaking (needless to say they really stank glad I had finished my food).

  • Stayed: June 2013, traveled with family
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Thank Abcatal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Premier Inn Gravesend Central Hotel

Address: Wrotham Road, Gravesend DA11 7LF, England
Location: United Kingdom > England > Kent > Gravesend
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Gravesend
Price Range: $62 - $114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Gravesend Central Hotel 3*
Number of rooms: 55
Official Description (provided by the hotel):
A family friendly hotel, located next to a peaceful park just outside of Gravesend town centre. Our hotel has several different types of room including 3 disabled rooms, one of which includes a wet room. We also have access to a meeting room; please contact hotel for information. ... more   less 
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Also Known As:
Premier Inn Gravesend Central Hotel Kent

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