Firstly, I have heard the food here is good and this is why I wanted to try this place. Unfortunately the service was truly shocking, therefore this review is purely on the customer service and in no way reflects the food.
My wife and I came here for a mid afternoon sunday lunch and after we ordered the drinks we were told by the rude lady behind the bar that the restaurant was full. I said it was not a problem because we can sit outside (all 5 or 6 benches outside were empty) to which the lady replied and said she would have to check if they are available first (I'm sorry, but I have never been to a bar/restaurant were you can make a reservation for a pub bench!). When this rude lady came back she explained we could only order sandwiches if sitting outside. No pleases or thank you's. We therefore had our drink and left.
I'm gutted because I really wanted to try this place as the location is really nice but due to the attitude of this rude lady I will not be coming back.
I also hate to rate this place as terrible as I did'nt even try the food. However, the only way to put my point accross is to do just this. I don't know if she is the land lady or just some stuck up bar staff, but regardless, pubs/restaurants these days cannot afford to be rude to paying customers.
Hopefully this review will encourage the management to take action and improve customer service. If the lady in question is manegement then I'm afraid there is no chance.
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