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“excellent family get away”

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Chessington Safari Hotel
Ranked #2 of 3 Hotels in Chessington
Albuquerque, New Mexico, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“excellent family get away”
5 of 5 bubbles Reviewed February 25, 2014

The hotel was very clean and nicely decorated with safari theme. Thr family room was nicely laid out, my children loved their little room. The swimming pool is small but warm and opens early so you can go for a swim before the park opens. Breakfast offered all the food options you can think of such as full english breakfast, danish pastrys, croissants and fruit salad, cereals and cold meals. All well cooked and good quality. The restaurant is a little pricey but food was lovely. There is an evening childrens club so parents can relax with drink after dinner. The restaurant over lookes the safari so you can watch the zebras, ostriches and other animals roaming about. Will definately be going back.

Room Tip: You can pay extra for a room over looking the safari but as those rooms are abouve the restaurant an...
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  • Stayed August 2013, traveled with family
    • Value
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    • Service
Helpful?
1 Thank cominghome111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Chessington Safari Hotel, responded to this review, February 27, 2014
Thank you for your excellent 5 star review of the Chessington Resort! It is fantastic that you enjoyed all of the facilities we have to offer including our leisure club and Rangers club for the children. We look forward to welcoming you back soon.
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1,722 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (381)
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Gloucester, United Kingdom
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed February 23, 2014

We have just come back from a fantastic stay. We took our twins here for their 11th Birthday.
The room was fab and as we had mentioned it was their birthday we had themed balloons on arrival in the room. Our room was amazing, a separate area for the twins with their own TV ( they were well impressed)
Every member of staff was welcoming and enthusiastic. The hotel entertainment for half term week was great. We could easily have entertained the children without even entering the park.
The restaurant food was good although the vegetarian options at the lunch buffet could be better.
Overall it was a great experience an we will be going back!!!

  • Stayed February 2014, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
2 Thank mummyglass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Chessington Safari Hotel, responded to this review, February 27, 2014
Thank you for the fantastic review of your recent stay at the Chessington Resort! It’s so great that your whole family enjoyed their stay – especially the entertainment in the hotel. Our Rangers team work hard to provide great activities for all! We hope to welcome you back soon to ‘Britain’s Wildest Adventure’.
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Bridestowe, United Kingdom
Level Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed February 17, 2014

I chose this hotel because of the swimming pool, only to find that it is closed for much of this year. It is otherwise a very good hotel, but has lost 2 stars from me because there was no notice of the closure.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Ray C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Chessington Safari Hotel, responded to this review, February 18, 2014
Thank you for your review of the resort. We are currently refurbishing our leisure centre and it is due to open in the near future! This information is available through our website but we are sorry to hear that you were not made aware. We hope you will visit again in the near future to take advantage of our brand new facilities.
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Warrington, United Kingdom
Level Contributor
108 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

I have used this hotel many times and there is always something that irritates, be it lack of communication, a rogue bad attitude or something.

This time, I stayed 3 nights and all was great. Maybe it'd because they weren't too busy but they really seem to have got their act together. A little attention to the billing process would give it a 5. If the room is pre-paid, you don't need to charge me again!

The hotel is having an extension built so the leisure centre is closed. It would have been nice to have been informed of this either before my stay or when I checked in. Never mind, a short walk in my trunks gave me some exercise........

Keep up the good work

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phill T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Chessington Safari Hotel, responded to this review, February 18, 2014
Thank you for taking the time to write a review on the Chessington Resort! We have ensured that all information regarding the closure of our leisure club is available to all of our guests through the hotel website. However, we are sorry to hear that you were not made aware – we are currently building a new exciting leisure club set to open in the near future! We hope you will return again soon to experience the brand new changes we have in store!
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Cheshire
Level Contributor
74 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

We stayed here on in February for 1 night 2 adults, 2 children (8, 6).

Parking easy and plentiful.
Check-in was quick.

Room (140) did not have a great view (just the car park) but no big deal.
Room was well laid out into 3 'separate' rooms
Small area with two small beds and a telly for the kids (which they loved), modern bathroom, then main room with king bed, desk, large lcd tv, and comfy chair. Good air con too.
All well furnished and very clean - nothing at all to complain about.
Much better than many other holiday inns I've stayed in.

Dinner in Zafari came alarmingly quickly - but was better quality than expected.
(TGI's type food). Kids meals were good and it is quite a nice 'themed' restaurant.

Prices in Bar and restaurant are expensive for what you get - but it is (sadly) expected in this kind of hotel.

Breakfast was really good I thought - much better than I was expecting given previous reviews. Some of the characters from Madagascar film were present too which the kids loved.

There is an area in hotel lobby with bean-bags for kids to watch 'disney-type' movies.
I suppose two moans about this - TV is a bit quiet, and it's not in sight of bar area.

There was also a programme of kids entertainment in hotel - face painting, stories, crafts etc - this was in lobby and some function rooms.
I think a mini-disco would have been a good addition.

Shop in lobby with toys / sweets / etc.
Views at back of hotel to the Safari area of chessington - where there are deer and ostrich to see from the hotel (I guess more animals come near the hotel in summer) there is a nice terrace and viewing area here too.

Overall a great family hotel.
The rooms are much, much better than comparable hotels at alton towers, food & service much better too although entertainment could be improved a bit.

We paid £79 for one night which included Bed, Breakfast, and park tickets for 4.
I think that's amazing value!

Room Tip: Ask for room at the back of the hotel overlooking safari bit rather than car park!
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajn11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Chessington Safari Hotel, responded to this review, February 18, 2014
Thank you for your great 5* review of the Chessington Resort Hotel – it’s brilliant that you found your whole experience enjoyable. We are particularly pleased to hear that you enjoyed your comfy room and dining experience in the restaurant! We do hope that you will come back and visit the resort soon!
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North Wales
Level Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed February 12, 2014 via mobile

Beautiful hotel with the whole safari and animal theme. On check in they wanted to pre-authorise my card for the two nights stay, however the room was supposed to be paid on on departure by my colleague. It was non-negotiable and so they had to use my card and 2 days later the amount is yet to go back in? Ridiculous I think, and annoying!

The room was nice, however the lack of wifi is inconvenient and quite surprising.

Dinner was ok, however surely when ordered together all food should come together, 15 minutes apart? Breakfast was ok, nothing special!

Staff were nice and helpful.

Stayed February 2014, traveled on business
Helpful?
Thank Loubie321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Chessington Safari Hotel, responded to this review, February 17, 2014
Thank you for your review of the Chessington Resort. Our reception team do take a pre-authorisation on your card upon check in; this amount will show back in your account within 3-5 working days. We do apologise for the inconvenience; should you have any further issues with regards to this, please do not hesitate to message us directly. Wi-Fi is available in all public areas of the hotel, however there is a chargeable wired connection in all of our bedrooms. There are many exciting new changes on the way so we do hope you will come back to ‘Britain’s Wildest Adventure again soon!
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Manchester, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 9, 2014

We stayed in this hotel twice. The location is perfect. The restaurants and our rooms has a lovely view. We highly recommend this place for family, their family room is perfect for my little family I genuinely like the ambiance of the room. They have all the facilities for children.

Room Tip: Family room with the back view over-looking the animals in the zoo.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZhenniJayon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chris G, Manager at Chessington Safari Hotel, responded to this review, February 17, 2014
Thank you for your fantastic review of the Chessington Resort! It’s great to hear you enjoyed the restaurant and the view from your room. We do hope you’ll come back and stay with us in our new Azteca Hotel which will open this Summer.
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Additional Information about Chessington Safari Hotel

Property: Chessington Safari Hotel
Address: Leatherhead Road | Chessington World of Adventures Resort, Chessington KT9 2NE, England (Formerly Holiday Inn London - Chessington)
Location: United Kingdom > England > Surrey > Chessington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Chessington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Chessington Safari Hotel 3.5*
Number of rooms: 150
Official Description (provided by the hotel):
Wake up to an African inspired reserve with zebras, antelopes, ostriches and the very rare Scimitar Horned Oryx roaming freely before your very eyes - it's the ultimate room with a Zoo! The hotel is perfect for family breaks with safari theming, African Adventure rooms, Penguins of Madagascar themed rooms, an indoor swimming pool, the family friendly Savannah Splash, gym & spa and the fantastic Zafari Bar & Grill. The hotel is part of the Chessington World of Adventures Resort and is just a few strides away from the Park. On weekends and during school holidays there are also animal meet and greets and character breakfasts. The hotel also has state of the art corporate facilities with 6 meeting rooms all with natural daylight, air conditioning and high speed internet access. At the theme park take on the KOBRA, our exciting spinning disc ride in Wild Asia, soar on the Vampire roller coaster through the depths of Transylvania or take a fiery spin round Dragon's Fury. Take a walk on the wild side with tigers, lions and gorillas in the Trail of the Kings, go underwater with sharks and stingrays in the SEA LIFE centre or journey to our new Wanyama Village & Reserve where the zebras and antelopes roam. ... more   less 
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Also Known As:
Holiday Inn London - Chessington Hotel Chessington
Holiday Inn Chessington
Chessington Holiday Inn
Chessington Safari Hotel Surrey

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