I booked a holiday for my family using a Chessington booking site. I was a little concerned that my payment was not taken immediately and I had no acknowledgement of my booking. I rang Chessington who had difficuilty in finding my booking. They did eventually and stated that it had been a partner site that I had unknowingly booked through. I was reassured that payment is not taken until arrival as this was also a concern.
We drove for six hours to Chessington; only to be told that the price I had paid for the holiday, almost did not include park tickets.
They claimed I had booked only bed and breakfast in a Wanyama view room. I had paid an extortionate price. Despite reminstrating with several staff and the manager, they were adamant there were no park tickets. Despite my insistence that I would never make such a mistake, they were resolute and quite flippant.
I only happened to say that I would never pay that amount of money to stay in a room which was sub standard anyway that they listened. Based on that statement, the manager gave us 1 day park passes. We paid for the other 3 days. We paid seperately for the buffet restaurant which was over £50 for 2 adults and a child and there was no pasta or meat or much of anything left. We were moved to the other restaurant.
We had visited a few years previously and found a big difference in standards. The staff were very helpful and hard-working and the rest of the food good but expensive. The decor was tatty.
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