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Premier Inn Castleford (Xscape, M62 J32) Hotel
Ranked #1 of 2 Hotels in Castleford
Certificate of Excellence
Reviewed June 18, 2013

Can't complain about the price for our 3 night stay but was quite disappointed when we had to move rooms due to a disgusting smell from the sink. Room badly designed. No drawer space to speak of. Only one available has a hair dryer fixed in it which reduces the available space even further. OK for one night maybe but not for 3.Surely the sink should be in the shower room, not the bedroom! Very unhygienic! Remote operated plug in sink almost sliced the end of my finger off because the rubber seal was missing, leaving the thing very sharp and dangerous - staff weren't overly concerned! I like these places normally - but this time???????

  • Stayed: June 2013, traveled with family
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1  Thank Alan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded June 23, 2013

Thank you for your recent review of your stay here with us at Castleford. I am sorry you were disappointed with the first room but I am confident that the staff were 100% concerned and moved your room immediately to solve any problems. The rooms are designed for short periods of stay and I am sorry you felt that there wasn't enough drawer space unfortunately this is the design of the rooms.
Hopefully this wont deter you staying with us again
Regards
Christine Booth
Operations Manager

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659 - 665 of 882 reviews

Reviewed June 15, 2013

We stayed at this hotel in May for 2 nights. The young man at check in was very nice, attentive and welcoming, unlike the other reception staff - they did not even look up from their desk or speak to us when we walked past them.

On the first evening there was an issue with very loud noise outside until 4 a.m. but this was sorted out the following morning.

The rooms were excellent; very clean, comfortable and spacious; although the beds were too hard for us but that is just personal choice.

A great hotel to visit the nearby Xscape and the Outlet.

Didn't eat any meals in the hotel so couldn't comment on those.

Overall would recommend..

  • Stayed: May 2013, traveled as a couple
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Thank AMBER24121993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded June 23, 2013

Thanks for your recent review. I am glad that the young man on the desk looked after your needs and apologise if you feel the others weren't as attentive. We do pride ourselves on customer service so I will ensure that these comments are fed back to the team.
Overall we are delighted you enjoyed your stay.
Christine Booth
Operations Manager

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Reviewed June 15, 2013

I've stayed in a few Premier Inns but this one is by far the best. The staff were so helpful when I realised I'd forgotten several items. They ensured I had everything I needed. The decor is lovely too, as is the restaurant and food. Breakfast was really good with a genuine Costa coffee machine with unlimited refills. Would definitely stay here again.

  • Stayed: April 2013, traveled on business
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Thank Charlie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded June 23, 2013

Thank you for taking time to leave your feedback. Here at Castleford Xscape we are delighted that you rank us this high. Customer service is vitally important to us and hopefully we will be welcoming you back again in the future.
Christine & the team

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Reviewed June 2, 2013 via mobile

Stayed here during the half term so our son could have some fun at xscape. The staff here are wonderful all of them were happy to stop and chat, willing to help at any time. It's nice to meet staff that care about what they do.
The rooms are clean and tidy. The only issue we had was the lack of sockets at the bedside for phone chargers but its a little point.
The hotel can be noisy we were told due to its location to xscape. We didn't really notice to much noise.
Overall we had a fantastic stay here and we will be back.

  • Stayed: May 2013
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1  Thank Coffee-_-HunTing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded June 23, 2013

Thank you for your recent review on your stay here with us. The team and I are very happy that you were looked after and that you found your trip enjoyable.
Hopefully you will be visiting us again in the near future.
Christine Booth
Operations Manager

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Reviewed May 28, 2013

Stayed here with my husband for an overnight. Rooms big and very comfortable bed. Staff very friendly. The hotel is right beside plenty of restaurants and an outlet shopping centre so good location. Was going to eat out but very busy so decided we would just eat in hotel. Food very good and reasonably priced.
All you can eat buffet breakfast in the morning was lovely.
Would definitely recommend this hotel

  • Stayed: May 2013, traveled as a couple
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1  Thank Carolina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded May 31, 2013

Thank you for your feedback regarding your recent stay. The team and I are absolutely delighted that you enjoyed your stay and we look forward to welcoming you back again in the near future.
Christine Booth
Operations Manager

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Reviewed May 28, 2013

Really impressed with our stay here. We have visited Xscape many times to use the snow slopes but due to being an hours drive away have never had chance to make use of the bars, restaurants and other things on offer at Xscape. However we got an excellent booking rate for a Friday night so decided to stay here, and we will certainly do so again! Room was ready bang on 2pm and was spacious and clean, check in staff were effiecient and made sure we had everything we needed. Rooms were well stocked with toiletries nd also had a hairdryer and aircon / heating unit. We hadn't originally booked breakfast as there is a Wetherspoons on the Xscape complex however after looking at their prices we decided to add this on at check in as it seemed better value, and we were right to do so as the choice and quality was excellent. The only thing that let this place down was the fact that the bar closed at 11pm to residents as we arrived back at 11.30 hoping to have a quiet drink away from the noisy Wetherspoons which was the only other place open, and were unable to do so. Would return though!

  • Stayed: May 2013, traveled as a couple
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Thank KieransMum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded May 31, 2013

We are delighted that you enjoyed your recent stay here with us at Castleford and that you took advantage of our fabulous all you can eat breakfast. We do offer a 24 hour bar for residents wherever possible but if we deem that it would be in the interest of other guests if we closed the bar early due to circumstances then this will occur. Hopefully we will be welcoming you back again in the near future.
Christine & the team.

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Reviewed May 17, 2013

For a hotel in a chain this hotel is superb. The staff are so helpful, the food is good and the rooms are a good size. The hotels location is very good with shops cinema restaurants and a ski slope all walking distance from the hotel I will definitely stay here again.
The staff here are great and really make your stay memorable.

Stayed: May 2013, traveled on business
Thank Simorjones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
yorkshirelass12, Manager at Premier Inn Castleford (Xscape, M62 J32) Hotel, responded to this reviewResponded May 21, 2013

We are thrilled here at Castleford that you have enjoyed your recent stay here with us and we pride ourselves on our product and customer services that we offer. Hopefully we will welcome you back again in the near future.
Christine and the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn Castleford (Xscape, M62 J32) Hotel

Address: Xscape Colorado Way, Castleford WF10 4TA, England
Location: United Kingdom > England > Yorkshire > West Yorkshire > Castleford
Amenities:
Bar / Lounge Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Castleford
Price Range: $63 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Castleford (Xscape, M62 J32) Hotel 3*
Number of rooms: 119
Official Description (provided by the hotel):
Adventure and indulgence are top of the to-do list at Premier Inn Hotel Castleford (Xscape, M62, J32), with Xscape Yorkshire and J32 Outlet Shopping Village right on the doorstep. You could be hunting down bargains one minute and zooming down a 170-metre, real snow ski slope the next. Or if you're more into tracking down a business deal, then why not make use of our fully-equipped meeting rooms? And when you've ticked everything off for one day, rest up with our tasty restaurant and super comfy beds. Important info This hotel has showers only and is located next to both the motorway and a railway line. Directions: Take the M62 and exit at J32, signposted Outlet Xscape. Follow signs for Xscape and the hotel is situated next door to the Xscape building. Transport and local information: Xscape Ski Slope & Leisure Dome Junction 32 Shopping Outlet Village Diggerland Yorkshire - 2 miles Castleford Train Station - 4 miles Glasshoughton - 0.75 mile Glasshoughton Train Station - walking distance ... more   less 
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Also Known As:
Premier Inn Castleford m62, Jct 32 Hotel Castleford
Castleford Premier Inn
Premier Inn Castleford (Xscape, M62 J32) Hotel West Yorkshire

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