This hotel is a nightmare. Do not go near it. I booked a room at the last minute as I had a close relative in critical care at Blackburn Hospital nearby. I booked at 5.30pm and told them the situation as I was not sure what time I would arrive. I also (stupidly) gave them credit card details to hold the room. In the event, my relative died shockingly quickly and I did not want to stay alone in a hotel. So I called the hotel at around 9pm to cancel the room, and was told that it was fine, and no problem to cancel. They expressed condolences and thanked me for letting them know.
I was shocked to see two days later that they had deducted the full room charge from my account. I then phoned the hotel, and had a frankly horrible conversation with the manager who said that since he did not own the hotel, there was nothing they could do. He also suggested that I was making up the entire story as a ruse to get a refund.
I work in events and deal with many hotels in many countries, I have never, ever been treated so rudely and with so little compassion in such circumstances. So, though I never finally visited this 'hotel' I urge others to stay away. I wish I had had time to check Trip Advisor reviews before booking. A lesson learned.More
- Free Wifi
- Free Parking