Our company booked this hotel because of it's proximity to the train station. Owing to some transport issues I had to stay in another hotel. When I called to cancel the booking, no mention of a charge was made and as my PA was told that credit cards were not accepted as a method of payment I thought this was an end to the matter.... until I received an email an hour later telling me that the company card had been charged. I called the hotel directly and spoke to a man describing himself as the bookings manager. He told me that he put the charge through as soon as he heard about the cancellation and could not (later changed to would not) refund it.
Very unhelpful people, and I might even go as far as to say: not entirely honest about their bookings policies.More
- Free Wifi
- Free Parking