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“Poor service and attention to detail”

Exchange Coffee Company
Ranked #2 of 7 Coffee & Tea in Blackburn
Certificate of Excellence
Price range: $5 - $10
Cuisines: Cafe, British
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Breakfast, Brunch, Lunch, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Highchairs Available, Outdoor Seating, Parking Available, Seating, Takeout, Waitstaff, Wheelchair Accessible
Description: Coffee Roasters and Tea Merchants.Watch your coffee being roasted on the premises.Choose from over 35 of the world's finest coffees and 60 speciality teas at either our Victorian coffee house on Fleming Square or our cappuccino bar in the Market Hall.
Level Contributor
229 reviews
177 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
“Poor service and attention to detail”
3 of 5 bubbles Reviewed January 31, 2013

Went for lunch yesterday. 2 soups ordered. Given knives and forks! Asked for spoons - given 1 spoon. Sat for an hour and a half. Plates/ bowls not removed. No offer of dessert or even asked if ok. Who puts potato salad with a jacket potato?? Very poor attention to detail and customer service.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
3 Thank Baohx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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75 reviews from our community

Visitor rating
    49
    18
    4
    3
    1
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Leeds, United Kingdom
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Brilliant Coffee”
5 of 5 bubbles Reviewed January 22, 2013

This place is simpy great. Much better than the major chains. Locally roasted coffee at the shop and with well trained staff offering expert knowledge of teas and coffees around the world.

Been going here for years and always get the same high standard. If not been try it, you'll love it

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank junejordan74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwen, United Kingdom
Level Contributor
10 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Sweet little hideaway...”
5 of 5 bubbles Reviewed January 2, 2013

I like that it is tucked away, and you can smell the coffee as you come walking up the lane. Its just perfect for getting out of the rain!

Visited July 2012
Helpful?
Thank LiLaverman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwen
Level Contributor
12 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
“Pleasantly surprised”
4 of 5 bubbles Reviewed December 18, 2012

Haven't been in this shop for years but decided to give it a try for lunch today. Good choice of sandwiches, toasties etc and, needless to say, wide range of coffees to try out. BLT was filling with its side salad so hadn't room to try the cakes. The waitresses were pleasant and the service was reasonably speedy. All in all, a very satisfying experience and I will be back before too long.

  • Visited December 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Glenys C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackburn, United Kingdom
Level Contributor
45 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 30 helpful votes
“Best Coffee ever!”
5 of 5 bubbles Reviewed September 27, 2012

We have visited the Exchange many times over the years and always come away happy! The smell of roasting coffee hits you before you arrive and draws you in.There are a wealth of teas and coffees from all over the world. In addition a tasty range of sandwiches snacks and mouth watering cakes are there to tempt you. The whole staff are always pleasant and welcoming and the atmosphere inviting. With classical music playing softly in the background it is one of our favourite places in Blackburn

Visited September 2012
Helpful?
1 Thank Amanda L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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