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“Brand New, doing a nice job”

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Hilton Garden Inn Leiden
Ranked #1 of 3 Hotels in Oegstgeest
Certificate of Excellence
Thunder Bay, Canada
Level 6 Contributor
302 reviews
113 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Brand New, doing a nice job”
Reviewed March 30, 2014

This property has been open about a year so why is it still so, relatively, inexpensive? Location, location, location. Situated in a commercial area that is still being developed (slowly!) and about 10 minutes from downtown Leiden it is a less than attractive spot to call home. That said, if you have a car the area attractions are easily reached in little time. Service was excellent - at the desk, in the hotel and room service. Parking was enclosed and free. Wifi was free and a good, strong signal. Bedroom was spacious, king bed quite comfortable. Bathroom a little small - wouldn't want two people trying to get ready at the same time - but at the same time quite acceptable. Room service was good - delivered quickly and food was tasty. Didn't like the Euro 5 tray charge. Restaurant service was excellent and the food was very good. Prices would strike a Canadian as high but for the Netherlands it appears about right. Sea bass, cheese burger and fries, no apps, 2 glasses of wine came in a little over Euro 40. Only bummer - many items from Room Service menu not available on the restaurant menu and vice versa. Its all food, folks, make it available. Would not hesitate to recommend this property and if I return will likely stay here again. Oh yeah, located right beside a major highway - we had a room facing and no problem with noise at all. Value priced property with the room coming in at Euro 75/night.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Late-Day-Traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, April 9, 2014
Dear Late-Day-Traveller,

Thanks you very much for your great review here on Tripadvisor. I appreciate your recommendation of our hotel to fellow travelers very much and I will make sure to share your comments with the entire team. Indeed the area around the hotel is improving slowly, but surely we see improvements. They are just about to finish with the new street and pavement in front of the hotel.
I will discuss your other comments internally and see what we can do about them.

Thank you again and we all look forward to welcome you back again on your next trip to the Leiden area.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
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Leiden, The Netherlands
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 4, 2014

I've stayed in this hotel for extended periods of time while on business. The rooms are spacious for European standards and they provide free WiFi and parking which is also a plus. The restaurant is good and the staff is pleasant and helpful. A new bus stop is being built just outside the hotel which will provide service to the Leiden train station. This will make it very handy to reach Amsterdam and Schiphol without a car.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, March 6, 2014
Dear Brian P,

Thank you for your great and concise review here on TripAdvisor. We look forward welcoming you back again to Hilton Garden Inn Leiden.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gothenburg, Sweden
Level 4 Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 2, 2014

Solid choice. It's a Hilton after all.

Restaurant is great, however you do lose HHonors points if you eat breakfast there as a Gold member. Not sure why that is.

Internet is reliable and the speed is decent.

Fitness facilities are basic but very nice with new equipment.

Downside: SUPER annoying to try to get to the hotel even with navigation.

Room Tip: I enjoy overlooking the highway. Noise is not a problem.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Josh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, March 3, 2014
Dear Josh R,

Thank you for sharing your review here on Tripadvisor. It is great to see more and more HHonors members visiting the hotel.
At a Hilton Garden Inn with your Golden tier, you have the choice between additional HHonors points or a complimentary breakfast. I am sorry if this was not made entirely clear to you.
As the hotel is not even two years old yet, not all navigations systems are updated with the correct directions. Just to be sure, we sent to our guests prior to their arrival a clear description how to reach the hotel or what coordinates to load in the navigation system in order to reach the hotel best.
Thank you for pointing out our internet facility. We only recently upgraded our free internet and more than doubled the bandwidth for all our guest.
Thank you again and we all hope to welcome you back again one day here at the Hilton Garden Inn Leiden.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leiden, The Netherlands
1 review
Reviewed February 25, 2014

I've stayed in this hotel numberous times and I've always found the staff to be the friendliest and most accomodating of all hotels I've stayed in. I would highly recommend this hotel for any business trip.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael Pio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, March 3, 2014
Dear Michael Pio M,

Thank you for great comment and your recommendation of our hotel to fellow travelers. Your review made the entire team very proud.
Thank you again and we all look forward to welcome you back again with us.

Yours Sincerely,
Sjoerd Sybesma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level 6 Contributor
358 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 280 helpful votes
Reviewed February 23, 2014

On our recent holiday to The Netherlands, we chose the Hilton Garden Inn Leiden as our base for 3 nights. We wanted somewhere out of town to visit the many attractions in this populous coastal region of Holland. Midway between Amsterdam and Rotterdam, and close by the university town of Leiden, it proved to be everything we hoped for.

We stayed in a family room with sofabed (room 329, right at the end of the corridor), which was spacious, stylish, quiet and clean. The beds were very comfortable, though the first night the room was too hot and we ended up opening the window which let in lots of traffic noise from the adjacent motorway. The next two nights were much better and we slept well. We liked the shower which was large and well designed with an area to stand out of the waterjets.

True, the hotel is a bit hard to find and at present surrounded by muddy fields while development takes place, so not a great view. But it has free underground parking, free Wi-Fi, lovely breakfast buffet and not a bad restaurant if you want a quiet night in. And easy to drive into Leiden to eat.

Service everywhere from breakfast to dinner to reception to housekeeping was great. All in all, it deserves its great reviews especially at the reasonable rates on offer. Recommended.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LiztheWhizz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, March 3, 2014
Dear LiztheWhizz,

Thank you for your great review.
I am very pleased to see that you have enjoyed your stay with us.
Indeed, currently they are improving the street in front of the hotel, which should all be finalized by the end of the month.

I will make sure to pass on your compliments to the staff, they will appreciate this very much.

Thank you again and we all hope to welcome you back again one day.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leiden, The Netherlands
1 review
Reviewed February 18, 2014

Our overall experience was really good at this Hotel. The value for money is excellent. Some of the highlights and downsides are marked below: +++ Comfort +++ Service +++ Breakfast +++ Free parking +++ Free WiFi +++ Very clean - A bit noisy - Hard to get to - Location to centre

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, February 21, 2014
Dear Robin W,

Thank so much for sharing your experiences at HGI Leiden with fellow travelers. I am very pleased to see that you have had a good time with us.
We are still working with the local authorities to improve the signage to our hotel. Unfortunately this takes so much longer than anticipated and meanwhile we advise our guests just to follow the signs CORPUS.

Thank you again and we all hope to welcome you back again one day at the HGI Leiden.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vlierden, The Netherlands
Level 6 Contributor
427 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed February 16, 2014 via mobile

The hotel is super, nice rooms, nice staff, very helpfull. The location is a bit odd, it is still in development and the only thing around is a museum. But maybe that will chsnge over time. Breakfast wad super with all you can wish for. Furthermore free wifi and free parking. Would I go back? Depends on the rate, now I had to pay only €70 for room and breakfadt for 2. That for sure is a bargain, I guess on businessdays I would like to pay upto €110,- a night.

Stayed February 2014, traveled as a couple
Helpful?
Thank PeterEijsbouts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SjoerdSybesma, General Manager at Hilton Garden Inn Leiden, responded to this review, February 21, 2014
Dear PeterEijsbouts,

Thank you very much for your great review and thank you for your compliments about our staff, I will make sure to pass on your review to them all.

Indeed the hotel is situated right next to the Leiden Bioscience park and the unique CORPUS experience. The surrounding is upcoming and improving every day.

Thank you again and we all look forward to welcome you back again one day here at the Hilton Garden Inn Leiden.

Yours Sincerely,
Sjoerd Sybesma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Leiden

Property: Hilton Garden Inn Leiden
Address: Willem Einthovenstraat 3 | Leiden, 2342 BH Oegstgeest, Leiden, The Netherlands
Phone Number:
Location: The Netherlands > South Holland Province > Leiden > Oegstgeest
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Oegstgeest
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Garden Inn Leiden 4*
Number of rooms: 173
Official Description (provided by the hotel):
Hilton Garden Inn Leiden is an award-winning, modern hotel in Leiden, which is home to one of Europe's oldest universities. Our hotel, located in the picturesque birthplace of Rembrandt, is just ten minutes from Leiden town centre and close to Katwijk and Noordwijk beaches. Relax in a spacious guest room with signature Hilton Garden Inn amenities, including adjustable beds and complimentary WiFi. This Leiden hotel features a ground floor bar and restaurant which is open daily for breakfast, lunch and dinner. Pick up snacks and drinks from the 24-hour Pavilion Pantry(R). Hilton Garden Inn Leiden, located on Leiden's Bio Science Park, offers naturally lit, flexible meeting and event space. The hotel has a private dining suite and five modern meeting rooms for up to 112 persons. Each room has complimentary WiFi access. Free parking and A/V equipment are included as standard. The adjacent CORPUS Congress Centre and Bio Science Park form the unique components for successfully organising large meetings, product presentations or multi-day congresses. ... more   less 
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