The factory outlet mall itself is great, there are loads of stores and it feels like more of a mall you would find in USA and not Switzerland. One thing to be aware of is the stores policy if something is faulty. I bought a 140chf shirt in LA Martina, as it was a busy Saturday I just grabbed it and took it to the till. When I got home I realised it was covered in makeup and also had some sort of dark splashes of dye across the front. Disappointed and worried that it wouldn't come off I drove 4 hours the next day to return the shirt. La Martina shop staff were rude, they said it was my fault for not noticing it and it is the outlet policy not to get a refund on faulty goods. I asked her to call the manager but she said she didn't want to speak to me and said that's my fault for not noticing the dye on the shirt. She then offered me an exchange but as it is an outlet mall they had no other shirts in the whole store in my size. She then started to argue and calling me stupid! Well before I went here I loved shopping in La Martina but this whole experience has put me off shopping there and also the outlet mall. :-(
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