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“good view, chaotic service”
Review of Restaurant Sattel

Restaurant Sattel
Ranked #20 of 26 Restaurants in Samnaun
Cuisines: Austrian, Italian, Pizza
Description: The restaurant Sattel is located at the mountain station of the shuttle trains and provides direct access to the ski region at 2500m above sea level. On the glazed panorama terrace you can enjoy a fantastic view over the Swiss, Austrian and Italian Alps - In our large selection of foods and drinks you can definitely find something for you. - We also have a gluten- and lactose-free menu. - Our bar at 2500 meters above sea level is open for you on two evenings. - In the VIP lounge we have a high-quality range of cognac, champagne and cigars. - We have seminar rooms for special corporate events. Panorama Terrasse Location for meetings and events Playroom for Kids VIP Lounge
Restaurant details
Description: The restaurant Sattel is located at the mountain station of the shuttle trains and provides direct access to the ski region at 2500m above sea level. On the glazed panorama terrace you can enjoy a fantastic view over the Swiss, Austrian and Italian Alps - In our large selection of foods and drinks you can definitely find something for you. - We also have a gluten- and lactose-free menu. - Our bar at 2500 meters above sea level is open for you on two evenings. - In the VIP lounge we have a high-quality range of cognac, champagne and cigars. - We have seminar rooms for special corporate events. Panorama Terrasse Location for meetings and events Playroom for Kids VIP Lounge
London
Level Contributor
124 reviews
59 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“good view, chaotic service”
Reviewed February 7, 2013

We found some seats at lunch time on the terrace. There's a pleasant mountainscape plus you can see the cable cars which service the peak. It didn't seem overly busy but it took a while to attract the attention of the waitress serving the area around us. We eventually ordered and then the myth of Swiss efficiency slowly exploded as the chaos unfolded. Two dishes appeared and we thought the other four would quickly follow. This didn't happen but eventually two more turned up, leaving two outstanding. At this point we realised that the staff delivering the food had little idea where it was destined for - we had been offered several incorrect dishes and could see this happening at other tables. It was easy to imagine other starved diners consuming anything that was wrongly offered to them. After two more conversations with our waitress, the two remaining dishes slowly appeared. By now, of course, the other four had been consumed. Around us we could see similar situations. At one point the whole table next to us was frantically waving in unison to attract attention.

The food was fine and oddly reasonably priced for Switzerland but there's something very dysfunctional about this restaurant. It's impossible to recommend it until they either fix their system or switch to the simpler buffet format. There's a multitude of other good restaurants on the mountain so this has to change one way or another.

As we left, the depressed look on another waitress mirrored our own but at least we had finally escaped and could get back to our skiing.

Note: the terrace has a glass wall but this won't fully protect you from gusts of wind so wrap up warm if you are going to sit outside in the winter as you're likely to feel the chill if you sit there for over an hour.

  • Visited January 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Kevin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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