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All reviewscheese buffetgourmet restaurantsauna areaski slopeswould recommend this hotel to anyonestar servicebernese alpsstar hotelbreakfast and dinnerlovely hotelmountain viewpamperingbrothminibarprivacy
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14 - 19 of 846 reviews
Reviewed November 8, 2017 via mobile

First of all starting with the positive points. The restaurant and food are absolutely amazing and loved their food concept. In addition they offer the best cheese buffet I have ever seen, very unfortunate they do not provide any more info about the lovely cheeses.
They do an interesting back of the house tour.

Now to the other side, the daily wine degustation is very boring and the presenter had no passion at all for what he was doing.
It looked like there is nobody in charge of the hotel, we were told the director is on leave but it did not seem that there is any management representative to take care of the guests.
Upon check out nobody gave us a farewell and some other guests got some sweets and we didn’t.
Its a nice hotel in general but not justifies the value for money.

Stayed: September 2017, traveled with family
2  Thank Frequent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanStillerLenk, Manager at Lenkerhof gourmet spa resort, responded to this reviewResponded December 3, 2017

Dear Guest,

Thank you very much for choosing to stay at the Lenkerhof gourmet spa resort and for taking the time to post this review.

We are most grateful for your feedback, which is such a valuable source of information for us, regardless of whether it is good or bad, and helps us to monitor the service we provide.

We are sorry that you have not received the greed that we distribute to each of our customers when they leave. This does not correspond to our standards. During our absence, there is always a person responsible for the well-being of our guests.

We are very sorry that your experience was not as positive as that of others on this site but thank you for sharing this with us and highlighting an inconsistency through your stay.

Best regards from Lenk.

Jan Stiller & Heike Schmidt
and the Lenkerhof gourmet spa resort Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2017

We were picked up at the train station in a beautiful car... check in was nicely made and the room was ready, great welcome drinks. Dinner at the restaurant was extremely good ! The view of the room was incredible. SPA indoor and outdoor pool were very nice. Numerous choices for breakfast!! The live music in the bar during the night was beautiful !
Neat and clean hotel, love the design... it feels like home!
The only little negative aspect I could highlight were the bees in the terraces during summertime, if not everything was fab !

  • Stayed: July 2017, traveled as a couple
    • Value
    • Rooms
    • Service
Thank DSGBenedetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanStillerLenk, Manager at Lenkerhof gourmet spa resort, responded to this reviewResponded November 7, 2017

Dear Guest,

Thank you very much for having taken the time to write this lovely review on TripAdvisor.

Feedback such as yours is a big motivation for our team, once again thank you.
We are glad to hear that we were able to fulfill your expectations.

Whenever the Bernese Oberland is on your next travel plan, we would be very happy if we are again your first choice.

Kind regards,

Jan Stiller & Heike Schmidt
and the Lenkerhof gourmet spa resort team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2017 via mobile

We came to this hotel to celebrate my wife and my birthday. It was the perfect location. Great room with all amenties, great breakfast restaurant, amazing spa (booked few treatments - perfect!!!). Great dinner too.
The hotel employees knew everything we asked in the town, places to see etc. Great hospitality.

Stayed: October 2017, traveled as a couple
Thank Tzviel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanStillerLenk, Manager at Lenkerhof gourmet spa resort, responded to this reviewResponded December 3, 2017

Dear Guest

Thank you for taking the time to write a review of your experience in our hotel.

We always strive to exceed our guest’s expectations by providing the right room, the right technology and the right service to make every stay relaxing, enjoyable and filled with positive experiences. We all here do our utmost to exceed our guest's expectations and to make their stay unforgettable.

Whenever the Bernese Oberland is on your next travel plan, we would be very happy if we are again your first choice.

Kind regards,

Jan Stiller & Heike Schmidt
and the Lenkerhof gourmet spa resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 6, 2017

Great and charming hotel with two great restaurants (one gastronomic) and an excellent breakfast. Nice internal pool and a fantastic Spa. Note that the sauna area is available for men and women and is a nude area.

  • Stayed: August 2017, traveled as a couple
    • Location
    • Rooms
    • Service
Thank Zazins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanStillerLenk, Manager at Lenkerhof gourmet spa resort, responded to this reviewResponded December 3, 2017

Dear Guest,

Thank you for your very kind comments! We are very proud you recommend our residence to everybody reading on this public platform.

The positive ratings you gave us on TripAdvisor are greatly appreciated and we hope that we will have the opportunity again to be at your service in the near future.

Meanwhile best regards from the Simmental valley.

Jan Stiller & Heike Schmidt
and the Lenkerhof gourmet spa resort team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2017 via mobile

Beautiful and quiet location.
The spa and the pools are great to relax on a rainy day or after a long walk...
Breakfast and dinner at restaurant spettacolo were high standard (only service a bit slow in the evening).
Also the staff was very helpful and speaking at least 3 languages. Only the room seems not to be at the standard of a 5 star hotel. Furniture is a bit outdated but the mattress was super comfy!

Stayed: September 2017, traveled as a couple
Thank paolinobs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JanStillerLenk, Manager at Lenkerhof gourmet spa resort, responded to this reviewResponded September 27, 2017

Dear Guest,

Thank you for your positive feedback.
We highly appreciate it and thank you for having taken the time to share your experiences during your recent stay at the Lenkerhof gourmet spa resort.
Your feedback on the service and the furniture, even if this point is a mater of taste, will be useful to us as we continually work to improve our hotel.

We hope you stop by on your next trip in the Bernese Oberland.

Kind regards,

Jan Stiller & Heike Schmidt
and the Lenkerhof gourmet spa resort team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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