This hotel has a lot going for it if the severe problems it has, can be sorted.
First the good points.
Restaurant staff are very attentive, friendly and aware of the needs of the restaurant users, the food is excellent, I have eaten food of a similar standard in 5 ***** hotels, there is even an area outside if you wish to eat alfresco (if the smokers are not there).
The location relative to the beach is also one of the plus points, out of the rear of the hotel past the pool area, across a cycle path you are on the beach.
The lifeguard in the pool area was very attentive and has a professional altitude to his position.
The sunbeds around the pool area are of a high standard.
The beds are good quality.
The lifts seem to function well.
Now for the bad points.
This hotel has had a recent refurbishment which included the addition of another floor to the building, the new decoration seems to be very grey - grey is everywhere, the reception area needs some colour added to make it more inviting.
The rooms are also grey and are not what I would expect in a 4 **** hotel, they are on the small size (there are larger rooms at an extra cost). The hotel web page say’s an extra bed or cot could be put into the room (the extra bed is already under one of the beds in the room), it would be impossible to move around the room if they were added. For 2 adults the rooms are functional and of a 3*** standard. The bathroom (also grey) only has a shower (no bath) and is smart and also functional.
Some of the sea-view rooms have trees in front of the windows, limiting the view!!! and can be dark.
The room cleaning was very much hit and miss, some days the rooms were cleaned to an acceptable standard, other days there would be no towels left or the rooms would be rooms cleaned but the beds were not made! The hallways always looked dirty (probably the grey carpets and walls). Three times we were in our rooms when the cleaner arrived; all three times she took our key card from its slot (needed to activate the electricity in the room) when she finished. There was a big smug of sun-cream on the mirror in the lift for 3 days!!!
The air-conditioning was always on, if you manually switched it off and opened and closed the patio door it would come back on, when you returned to the room and reactivated the electricity with your key card it always came on!!!
Some of the bar staff had a problem giving the correct change. The bar and entertainment area are not very comfortable, some of the bench seating falls over if someone sits forward on the edge of it, some of the chairs are made of hard plastic and are very uncomfortable, there are problems with the acoustics within this area and the entertainment sounded like it was being played in a railway station, we went to another hotel during the evenings as it was so bad, though on entertainment nights the room was full of people who were not guests at the hotel, they arrived early, took the best seats and did not buy any drinks!!!
There is plenty of seating around the pool area, but they are also hard plastic and not very comfortable, there are 2 pools (child and adult) the adult pool is quite small for the size of the hotel and is what you would expect in a small hotel or apartment complex. There is also a bar in the pool area, which also has the problems with the staff giving the wrong change.
The hotel is not in Cambrils as advertised, it’s in Vilafortuny, There is not much around the hotel 2 bars, another hotel, 3 little shops, a pharmacy (that if your fed-up with the grey) and a ceramic store. If you want more, you need to go into Cambrils (a pleasant 2k walk or bus outside hotel) or Salou (4k walk or bus outside hotel)
We won’t be rushing to rebook this hotel.
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- Also Known As:
- Estival Centurion Playa Hotel Cambrils
- Hesperia Centurion Cambrils
- Hesperia Centurion Hotel Cambrils