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All reviews themed nights close together pool area was lovely and clean evening entertainment minute bus journey across the road lovely hotel thomas cook plenty of sunbeds every night toasties cleaned daily nice holiday football tournament clean hotel brilliant location towels changed every day
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Reviewed 5 weeks ago via mobile

2 weeks all inclusive with my wife. We flew out early and were at the hotel for lunchtime, our room wouldn't be ready until 3.00 but we were given wristbands to get food and drink which we did at the pool bar. Self service drinks certainly saves time ! We got room 06, which is a separate block of 8 rooms separate to main hotel, a big room with 2 double beds, plenty storage, a good air con unit and a nice size outside space with table and 2 sunbeds. Its quite near the railway track at the back but that never bothered us. The bathroom was fine but for a few tatty points. Broken tile and some damage to the ceiling. Comfortable beds have us a good night's sleep. Restaurant, we found mealtimes to be generally good. Breakfast wasn't my favourite, lots of choices but sausage and bacon weren't very good. Nice omelettes or pancakes made to order. Lunch was my favourite, very nicely cooked meats, pork and chicken just fell off the bone. Good choices at dinner too with themed nights. Only problem was some food was rather cold, mainly potatoes, beans etc. Staff very good throughout the hotel particularly Raul and guys on the bar. The pool area is very good although a sign to not reserve sunbeds is ignored with towels down and no one using some beds all day. We enjoyed the sauna,steam room and jacuzzi area in the smaller pool. Evening entertainment wasn't our cup of tea, kids disco every night at 9.30 with the same songs every day, and some live acts, all largely aimed at Spanish guests which outnumbered any others. The hotel is in a great location, across the road from the beach which we used a lot. A bus stop across the road too. A very nice holiday. Mucho gracias.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank frank1963_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Best Cambrils, responded to this reviewResponded 4 weeks ago

Dear Frank1963_11,

Thank you very much for leaving us your comments on tripadvisor.
We are glad to know that you enjoyed your stay at our hotel en hat you liked our restaurant and our hotel in general.
So... we will be happy to welcome you again in a near future.

Greetings from Cambrils.
The Hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Good points: location is great, clean, good size room with two double beds, nice balcony, looks good
Not very good points: I thought the noise from the road will be ok, but it is a main road, it is unavoidable that it is noisy with buses, smaller trucks, etc..
Service is ok in places and not ok in others. For example the serving staff some were nice, attentive and helpful and others were anything but.
Take your travel iron and kettle, as they overcharge for using both. 30 Euro for a kettle and 5 for an iron. I asked for an iron and only got offered one one day before the end of the stay. They wouldn't waive the charge though...
Food in the hotel is average, and unfortunately the nearby restaurants are all with average food. We tried 3 of them.
Overall: the hotel is churning so many people that they focus on being efficient and not on the service. If you want to be away from the crowds and eat well at Cambrils, you are better off renting a flat and cooking yourself.
But the location is really great.
Hope this helps :)

Room tip: The rooms facing the road are noisy, but I noticed the ones facing the back are next to the trainline
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
Thank Kalina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Best Cambrils, responded to this reviewResponded 4 weeks ago

Dear Kalina,

Thank you very much for leaving us your comment. We are glad you liked our location and promises that we will do our best to improve our services.

Kind Regards,

Hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2019

The hotel looks nice from the outside, service was slow, although the staff were friendly, tables in the outside bar area were overloaded with empty glasses on occasions, dining room tables were slow to be cleared of used crockery, cracked cups and dishes that had not be cleaned properly. Dining room unfriendly for wheelchair guests,
Rooms, we stayed in room 193 on the first floor, the room is approximately 100 meters from the lift, there is a strong smell like a dirty mop in the corridor. The room itself is very small and storage space is very very poor. Toilet has bath with shower there is a door stopper to stop door hitting toilet pan, I hit my toe off it on several occasions. Hair dryer only works when balcony door is closed. Balcony door squeaks loudly on opening and closing. The view from the balcony is into flats adjacent to the hotel.
Food, rubber sausages and bacon floating in grease at breakfast doesn’t exactly stir the taste buds, toaster that toast one side at a time. Evening meal a little better with various themed nights, however, food all over the place, veg and meat or fish at opposite ends of the dining room. Hot food was often cold, I witnessed people using microwave to heat food..
Entertainment is of poor quality, bingo and quiz nights, karaoke and live music three times a week.
The beach is almost as close as the room is from the lift, across a busy main road, shops and bars are approximately 300 metres away. Bus stops 100 metres from hotel on both sides of the roads.
Both customers and staff were friendly, I enjoyed conversations with guests over a coffee or two, in all honesty I couldn’t recommend Best Cambrils, alas.

Room tip: Stay clear of rooms with numbers in the 190s.
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Best Cambrils, responded to this reviewResponded 4 weeks ago

Dear David,

First of all, we want to apologize for not having been able to meet your expectations and not being able to make you enjoy a pleasant holiday at all. We have taken your comments very seriously and I will speak personally with my colleagues to ensure that improvements are implemented in our services.

Kind Regards,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 14, 2019 via mobile

Just home after a lovely week. I was sceptical after reading some of the previous reviews. Hotel is lovely, very clean and welcoming. Food was good, not the best but plenty of choice and various themed nights throughout the week. Restaurant can get very busy at certain times. Staff were nice, especially bar staff during the day at the pool bar.

The pool area itself is very small for the size of the hotel. Although we always managed to get a lounger - beware of the pool, the water is freezing - ice cold !!

Rooms were ok, very clean and cleaners there every morning. We were over looking the back of the hotel which is also the main entrance. The railway line passed us, the noise did not bother us as we only heard them once or twice early in the morning and we weren’t in the room during the day.

Hotel is in a great location for visiting both Salou and Cambrils. The bus stops right outside the hotel, €2 each way. Much cheaper than taxis and they run pretty often.
Beach is directly across the road and there is a few bars and restaurants just a few metres up the street as well as a supermarket.

The only disappointment was the nightly entertainment, very poor. Kids disco was just some young lad dancing with the kids to the same 4 songs EVERY night ! There was karaoke and a duet one night, apart from that there was a few bingo nights ...
The bar is an open area into the main lobby which can get quite loud.

Over all we had a great week, good location and enjoyed a relaxing week.

Date of stay: September 2019
Trip type: Traveled as a couple
Thank Rosebud445
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Best Cambrils, responded to this reviewResponded 4 weeks ago

Dear Customer,

Thank you very much for leaving your opinion. We are glad that, in general, you enjoyed your stay at our hotel, as well as that you liked our restaurant and our bar area.
You can be sure that we would love to have you again.

Very truly yours.

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 6, 2019

he hotel in general is really good. Very clean, and this is important. The food is good but not exceptional, and if you go to the restaurant early it's really ok. Staff is a little slow but you can handle it, because in general they're very polite. One of the major problems of the restaurant is cleaning, although the hotel in general is really clean, in the restaurant it was really hard to find a glass or a fork with no food on it. very dirty, really! The pool is small for an hotel with so much people and it's really bothering that no one takes care of the towels that spend all day at the chair with no one there. I went to the reception reporting this issue almost all days of my staying but nobody did nothing. The animation crew is disappointing, a bunch of kids on holidays, making a dance or a show with very little preparation. In general a good experience, even more when you see at the cost/quality relation.

Date of stay: August 2019
    • Rooms
    • Cleanliness
    • Service
Thank amafaldacf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelesBest, Manager at Best Cambrils, responded to this reviewResponded September 8, 2019

Dear Guest,

Thank you very much for leaving your commenta on tripadvisor. Our desire is to be able to provide a good service at the best possible value for money. His criticisms are very useful for us to improve and we have taken all the questions he raises very seriously.

We are glad that you will like our rooms, the friendliness of the staff as well as our food, and we look forward to welcoming you again.

Hotel Management and staff

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