We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Wish I Had'nt” 2 of 5 bubbles
Review of Best Cambrils

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Best Cambrils
Ranked #11 of 33 Hotels in Cambrils
Glasgow, United Kingdom
Level Contributor
54 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Wish I Had'nt”
2 of 5 bubbles Reviewed May 27, 2014

Hi, I decided to take my grandson (aged 9) for a weeks holiday and decided to go back to the Best Cambrils as we had been there a couple of years ago and he enjoyed it. Wish we had picked somewhere else, Firstly we had an issue with our room and when we went to the reception we got very little help, so we asked for the manager we were told he wouldn't be in till 5pm, so my wife returned at 5pm and asked to see the manager, the receptionist told her to wait a minute, my wife stood there being ignored, whenever she tried to get there attention, they were to busy dealing with something else for 30 minutes. My wife eventually gave up and walked away very upset. I told her not to let it spoil our holiday before it had begun, so we carried on. We were A/I and if you go A/I be prepared to be treated as a second class citizen, at the bar if you ask for a cocktail you get it out of pre prepared bottle in the fridge, I believe with very little if any alcohol in it, if you are a paying customer you get it freshly made up in front of you including the alcohol. The barmen never smiled once the whole week we were there, oh sorry, one of them did smile once when I asked for a packet of crisps for my grandson and gave him 5 euro and told him to keep the change, hey presto a smile. Another time I went to the pool bar and waited and waited and as long as there was someone waiting who was going to pay they came first, a woman who came up to the bar actually pointed to me and told the barman I was before her as I had been waiting ages, the bar man said no, paying guests first. When he did hurriedly bring me my drinks, he brought me two cokes instead of two coffees, and I wasn't waiting till he decided to serve me again as he was off serving another paying customer. Don't go A/I. The food was fine, a bit repetitive, some good some not so good, and the restaurant staff were also quite nice. The entertainment was poor, the same man tried to get games going during the day around the pool and at night he was the man who ran the entertainment, 10 out of 10 for effort, but that's it. We stayed from the 17th to the 24th May and I wish we hadn't, this hotel has gone back the way since I was last here a couple of years ago. I wont be back. And remember beware the A/I.

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank spikeyScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Best Cambrils, responded to this review, May 30, 2014
Dear clients


We regret that your expectations of our establishment, have not been fully met. thanks to reviews like yours we can see better our weaknesses and focus all our efforts to solve them as quickly and efficiently as possible , because our main goal is maximum satisfaction of our clients.

Similarly, we take this opportunity to send you our opinions on the issues that you outlined in your review . In ourhotel we treat all our customers equally, no matter if they are in all-inclusive formule or by direct payment. On our next weekly meeting with the responsable chiefs of bars and other departments decisions will be taken to improve the care to our customers, because our main obsession is that they enjoying their holidays.
Once again we thank you for the dedicated time to send us your comments, we 'll keep it very present and study the necessary corrective measures , to continue the process of continuous improvement of our establishment.


Yours Sincerely,


Antonio Escobedo
Dtor . Hotel Best Cambrils
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,005 reviews from our community

Traveler rating
    207
    367
    243
    115
    73
See reviews for
485
333
6
5
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (261)
Date | Rating
  • Czech first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brixham, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed May 26, 2014

we stayed at the best cambrils hotel cambrils from 17/5/14.to 24/5/14 should have been to the 27/5/14 but went home early because we was totally bored with the place,doubt very much if its 4 star ,room was nice .t.v. was crap could do with some english channels. left our lock card in the light slot one day went for breakfast on returning its missing asked the cleaner if she had taken it she denied it no-one else could have been in the room.
breakfast was exceptable very extensive buffet laid out including champagne, dinner not so good i suppose im being fussy but we ate out one night and i know of several others who did the same.
staff there are very helpful but one that stood out was Sandra on reception five star.the concierge in the restaurant was very helpful,one night i decided to take a walk into cambrils because believe me this hotel is in the middle of nowhere.about a 3 mile round trip and i saw 3 people all where walking around looking for something to do, and the amount of apartment complexes that where empty is unbelievable.this looks like a place dying !!!.
would not go there again.....

  • Stayed May 2014, traveled with family
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank geoffrey b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HOTELARANEA, Gerente at Best Cambrils, responded to this review, July 8, 2014
Dear Guest,

We regret that your expectations of our establishment have not been fully met. Similarly, we thank you that you have made your comments, and thanks to letters like yours, is better where we can see our weaknesses and focus all our efforts to solve them as quickly and efficiently as possible, because our main goal is the maximum satisfaction of our customers.

Kind regards

Antonio Escobedo
Director
Best Cambrils
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Cambrils hotels

4 of 5 bubbles
Show Prices
4 of 5 bubbles
Show Prices
4 of 5 bubbles
Show Prices
Belfast
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed May 23, 2014

Just had a week in Best Cambrils the room was clean and nicely furnished with a small fridge in the room, the bathroom was clean and shampoo and shower gel supplied. We were at the side of the hotel where the railway went past but it did not bother us too much. The food was nice and well presented, there was a choice of meat/ pork or fish every night as well as what the Chef cooked fresh, and a nice selection of salad dishes. The deserts were fine the same things everynight but about 6 or 7 different things to pick from. The staff are friendly and helpful, we were leaving early for the return trip home and asked if the dining room would be open and we were given a pass to get us into the dining room where they had a breakfast set out it was how ever a continental breakfast with a variety of meats so most of the people were going for toast. The Hotel is a good hour or more from Salou depending on how quick you walk, and the same to go into Cambrils but it is a nice walk along the shore.

Room Tip: The train line runs at the front of the hotel whrer the entrance is, the back of the hotel is to the...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank PearlBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Best Cambrils, responded to this review, May 29, 2014
Dear Customer,
Thank you very much for letting us your feedback. We are pleased that, in general, you enjoyed your stay in our hotel. Thank you very much to emphasize the cleanliness of our property. It is an aspect that we take great care to ensure our guests have a pleasant stay. Also, we are glad that you enjoyed our restaurant and our rooms.

Kind regards,


Antonio Escobedo
Director
Best Cambrils
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed May 23, 2014

Staying as I type. Been coming Catalan area since 92. And best cambrils 3 times and wow how its gone down hill. Food is so so bad can't eat it. A lot old faces staff wise and all but reception staff are 100%. Great folk. But food and entertainment so rubbish no kids disco or pool games. My kids have always looked forward to Spanish songs they travel home singing them well not this year sadly. We non drinkers but sit bar at night for kids disco then early night for kids but nothing at all this year. So sad to say will return Catalan area every year but not best group of hotels ever again.

  • Stayed May 2014
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank k g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Best Cambrils, responded to this review, May 29, 2014
Dear Guest,
Above all, we want to apologize for failing to meet your expectations and not being able to make you enjoy a pleasant holiday at all. We have taken your comments very seriously and i will personally talk with my colleagues to make sure improvements are implemented in our animation services. But I can not agree with your opinion about our food, our restaurant has a very high rating from our customers.

Hopefully you will give us another oportunity and visit us again

Kind Regards

Antonio Escobedo
Director
Best cambrils
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed May 22, 2014

We have just stayed there the room we were given was part of a flat roof and ten yards away was a mainline railway track so the view was not good..The food choices were very poor unless you liked burger and chips every night..everything seemed to be catered for the Spanish holiday guests even the entertainment was for them. On the plus side the hotel was spotless and the pool area was good .the reception staff were not at all very friendly except for Christian who was a lovely guy..We would not stay there again..

Room Tip: Check out your room if your on the back of the hotel bad luck .you might get it changed if Christian...
See more room tips
  • Stayed May 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank James P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Best Cambrils, responded to this review, May 29, 2014
Dear Customer,
We want to thank you for the time spent to share your experience at our property, because it gives us the opportunity to improve our services. We regret not being able to meet your expectations in relation to the meals. We just want to mention that the food served in our restaurant is international kitchen and apart from burgers and fries we have a very wide variety. We're glad you liked the pool area and our reception staff.

Best regards.


Antonio Escobedo
Director
Hotel Best Cambrils
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed May 16, 2014

Hotel just across the road from lovely sandy beach. 15 walk from much busier Salou. Plana bus stop and office right outside hotel. Buy your bus and trip tickets from plana much cheaper than buying from reps. Hotel is comfortable enough, very clean and whilst 400 rooms we never had problems getting sunbeds or dining table. Staff are friendly enough but be prepared for the huge numbers of Russian who now holiday in Spain. That said we found them similar in nature to lots of other Europeans. We had a lovely holiday, train line didn't bother, they whizz past so quickly that they are gone before you realise. We are going back this year. It's a good 3 star hotel in my view.

  • Stayed July 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank Jaxglax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Best Cambrils, responded to this review, May 28, 2014
Google Translation
Estimado cliente,
Muchas gracias por dejarnos su opinión. Nos alegramos de que, en general, disfrutara de su estancia en nuestro hotel.
Muchas gracias por recalcar la limpieza de nuestro establecimiento. Es un aspecto que cuidamos mucho para asegurar a nuestros clientes una estancia agradable. Asimismo, nos alegramos de que le haya gustado la zona en general, y quedamos a la espera de poder darle la bienvenida de nuevo.

La Dirección y el Personal del Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 10, 2014

Stayed in best Cambrills in early May, il reiterate what most have said, reception staff could do with some training on friendliness and how to communicate information - we hadn't a clue where lifts or our floor was and the blonde lady behind the desk was almost annoyed at us bothering her with these questions. Not a good start! Room was ok, very cramped, clean enough, towels Definately have seen there sell by, they would nearly cut you. Staff very unpleasant and again it's almost bothersome to ask them anything. Pool was nice and barman there was friendly. Food was very poor, we ate out most nights even though we were full board and finally the 'entertainment' was so loud, we unfortunately were on the first floor and heard everything, like someone else said here it was mainly elderly people up ballroom dancing to it. Won't be going back for sure!!!

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Hatx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BESTHOTELS2013, Director Hotel at Best Cambrils, responded to this review, May 13, 2014
Dear Customer,

Above all, we want to apologize for failing to meet your expectations and not being able to make you enjoy a pleasant holiday at all. We assure you that we study your feedback and will take corrective actions to continue with he process of continuous improvement of our establishment.

Once again we thank the time dedicated to send us your comments
 

Kind regards

 
Antonio Escobedo
Hotel Best Cambrils
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cambrils
0.6 mi away
Best Maritim
Best Maritim
#9 of 33 in Cambrils
4.0 of 5 bubbles 629 reviews
0.5 mi away
H10 Cambrils Playa
H10 Cambrils Playa
#6 of 33 in Cambrils
4.0 of 5 bubbles 376 reviews
0.8 mi away
Hotel Augustus
Hotel Augustus
#8 of 33 in Cambrils
4.0 of 5 bubbles 540 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Estival Centurion Playa
Estival Centurion Playa
#4 of 33 in Cambrils
4.0 of 5 bubbles 719 reviews
1.8 mi away
TRYP Port Cambrils
TRYP Port Cambrils
#5 of 33 in Cambrils
4.0 of 5 bubbles 890 reviews
2.4 mi away
H10 Salauris Palace
Show Prices
Show Prices
Show Prices

Been to Best Cambrils? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Cambrils

Property: Best Cambrils
Address: Avda Diputacion, 141, 43850 Cambrils, Spain
Location: Spain > Catalonia > Province of Tarragona > Costa Dorada > Baix Camp > Cambrils
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#8 Luxury Hotel in Cambrils
#9 On the Beach Hotel in Cambrils
Price Range (Based on Average Rates): $
Hotel Class:4 star — Best Cambrils 4*
Number of rooms: 400
Official Description (provided by the hotel):
Located in the area of Vilafortuny only 60m. from the beach. Comfortable rooms with balcony, fully fitted bathroom with hairdryer, telephone, satellite TV, fridge, security door lock, heating, air conditioning and optional safe-deposit box. Buffet style restaurant with show cooking, national and international cuisine, bar-cafeteria, TV lounge and a snack-bar at the swimming pool. Outdoor swimming pool for adults and children, games room, children’s area and kid’s club. Day and night entertainment program. Optional services: spa, gift shops, internet corner, fitness centre, massage, ping pong and billiard. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com and Travelocity so you can book your Best Cambrils reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Cambrils Hotel Cambrils
Best Hotel Cambrils
Cambrils Best Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing