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All reviews solarium area bus stop swimming pool good size other hotels short walk night stay double bed four nights very clean hotel bed and breakfast half board pasta soup euros pegs fridge
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Reviewed July 23, 2018

We had a 10 day stay in this hotel on full board. While the hotel was generally pleasant, clean and well kept, our stay was stained by the rudeness of restaurant's head waiter.

The food and variety of it were good, it was well prepared and the staff in the restaurant apart from the maître d', Mr. Juan Benitez was polite and attentive. They were clearing the table while we were still eating, which we found odd, but it was not their fault. On the other hand, the man who supposed to represent the restaurant before the guests was so unpolite and rude that we were stunned. First, he didn't greet a single guest but silently crossed out their meal card when entering the restaurant. Than he snooped around the restaurant looking more like he was spying on the guests than running it, lurking from behind the pillars. Once the guest who was at the dinner for the first time, not knowing that beverages were not included in the meal took a bottle of water from the trolley. Mr. Benitez grabbed it from his hand like the guest was trying to steal it without any mannerly explanation that drinks are not free. On the last day, we tried to make some sandwiches during breakfast for our trip. Mr. Benitez crept up behind us and very rudely told me that "this is not a supermarket", but the restaurant and that I should go to the Supermarket near the hotel to buy food. I was so stunned by such indecent commentary. First of all, we were there on a full board and we DID pay for our food. Second, in any restaurant in the world the food you pay for and don't eat, you can take away. Third, we were also paying for his salary so there were about 50 more decent and polite ways he could have told us that it is not allowed to take away the food. That was the unpleasantness that cast a shadow on our otherwise nice and pleasant time in Calella.

The meal times are also oddly set. Breakfast is from 8:00 to 9:45 am, lunch from 1:00 to 2:45 pm (at first) but then changed to 2:30 pm which is very inconvenient since it's only 3 hours from breakfast and the beach is not in front of the hotel. It should have been set from 2:00 pm to 4:00 pm, because dinner starts at 8:00 pm. It looked like the hotel set up those times because of their staff's convenience instead of suiting the guests. It was really apparent during lunch when the restaurant's head waiter was rushing out to leave for an afternoon siesta.

Hotel facilities are nice, the beach is close and large. Restaurants and supermarkets are all around. There is a lot of noise during the night because lots of teenagers are visiting this place but it didn't really bother us.

All in all such a hotel should take a lot of care on how their staff treats and behaves towards their guests because it is the very foundation of the catering industry.

Room tip: Maybe higher floors facing the pool.
Date of stay: July 2018
  • Trip type: Traveled with family
    • Location
    • Rooms
    • Service
1  Thank Kimi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2018 via mobile

Stayed with my partner and friends who were participating in Ironman event. Great location, very near to bus stop to Barcelona and the airport, short walk to shops/bars/restaurants. Family friendly. We were booked for bed and breakfast. Hotel had a cashless system for bar or food purchases, the more money you loaded on your acct they gave you an extra top up in cash terms. Beach was a lovely sandy beach , very clean. Small supermarkets near by and a larger one a short walk away. Would return for a short break. The hotel allowed bikes and kit to remain in the bedroom.

Date of stay: September 2017
Trip type: Traveled with friends
1  Thank amethystlady44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2018 via mobile

Well situated lively hotel spotlessly clean.food 5*****+ entertainment a bit load @night if your near pool.kids running down corridors @night.overall would stay again.calella lovelly town people friendly not overpriced.best cafe opposite train station cheap

Date of stay: July 2018
Trip type: Traveled as a couple
Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 27, 2018 via mobile

This hotel was a very pleasant descovery. Very nice employees, good food, good location near to city center. Very clean hotel. Wi-Fi works perfectly. The rooms and the exterior look renovated recently.

Date of stay: June 2018
Trip type: Traveled as a couple
Thank Alin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2018

Stayed one night because of the flight cancellation.
The personal was very kind to give information and provide breakfast at 3am.
The hotel is clean and with a swimming pool, and well located, with some restaturant nearby and a big supermarket not too far from it.

Date of stay: June 2018
  • Trip type: Traveled solo
    • Value
    • Sleep Quality
    • Service
2  Thank 417gabrielec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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