As a family of 5 - a couple with 3 young children - we had booked a 2 bedroom apartment for 5 people. When we arrived, we were told that we had been "upgraded" to 2 junior suites. We expressed our concern at being in separate accommodations and we were assured that it was not a problem, as the rooms were "adjoining". We paid and went off to find our rooms. The suites were next door to each other but were not adjoining. When we complained, we just kept being told that it was an upgrade - it was not an upgrade to us. Having to split up the family was a downgrade! We naturally did not want the children in an apartment on their own, which was why we had specifically booked a 5 person apartment. The staff were very unhelpful and unfriendly and seemed to think we were just overreacting. They could not understand why we were annoyed that the family was being split up. We discovered that the apartment we had booked had been given to somebody else and there was not another 5 person apartment available until the 5th day of our one week stay. We eventually got to speak to the manageress, who was sympathetic, and she agreed to offer us a free breakfast for 4 days - which was awful. Very poor compensation.
The beds in the "upgraded" rooms were horrendously uncomfortable - it was like trying to sleep on slabs of rock.
Our holiday was made even more miserable by one of the lifts breaking down with our 3 children in it, alone. The lift got stuck between floors and the girls had to be lifted out and rescued. Nobody in the management apologized to us despite it being evident to everyone witnessing the event that the girls were deeply upset and frightened by what happened.
We would certainly not recommend this hotel to anyone and we will not be going back.
- Official Description (provided by the hotel):
- This charming Aparthotel and its familiar atmosphere enjoys a ringside seat to Barcelona's region. Right in the heart of the coastal town of Calella, and just a stone's throw from the train station and from beautiful beaches. This special spot on the Mediterranean is only 50km from Barcelona city, in an outstanding bay, right steps away from the Costa Brava. At Miami Park our goal is to make you feel like at home and this is the reason why we work day after day with enthusiasm to offer you the best experience during your holidays. We have over half a century of experience in customer care and a history of clients that have celebrated plenty of milestones with us, for generations. We are committed to help you make your stay an unforgettable time. The Aparthotel Miami Park offers 102 apartments of different sizes and features: Studios, Apartments and Junior Suites. This family-oriented resort offers multiple services such as swimming pool for adults and kids, lounge, snack bar, restaurant, barbecue grill, pub, private parking garage, bicycle garage (cycle-tourism), free bicycle rent and a large daily animation program that includes a wide array of activities for adults and kids. On top of it, our guests will enjoy of special rates at our affiliate beach bar. It will be a real pleasure to help you organizing other activities such as water sports at the beach, trekking, hiking, Nordic walk, bike excursions, wellness treatments, and much more. The Aparthotel Miami Park perfectly combines fun, culture and relax, being the ideal choice for families with kids as well as for couples and friends that look forward to discover and explore such a great area of Spain. See you soon! ... more less
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- Also Known As:
- Aparthotel Miami Park Calella