Following our experience in June, we returned for a week in September.
This time we were not so lucky with our room allocation, and despite paying a supplement to our holiday company in the belief that for a supplement you would get a better room, this time we were allocated a room overlooking the adjacent school. The hotel confirmed that the room we were allocated would not have been any different if we had not paid this additional supplement. My immediate concern before even seeing the room was that we would be woken early in the morning by noise from the school, but the Reception staff assured us this would not be the case. Wrong........!!!!!!!!
There were more staff around in the Dining Room, so getting drinks was not a problem this time and the staff were marshalled very effectively by the excellent José. Food again was excellent both in terms of quality and quantity.
So yes, we were disappointed with our room allocation and I would personally reiterate to anybody staying here to ensure that you have a room overlooking the pool area. Booking direct with the Hotel might alleviate this concern but I have to say I was disturbed with the attitude of the Reception staff and their lack of sympathy to our worries - especially bearing in mind that we were returning customers. The final insult was that we were told on arrival that we couldn't be moved to another room "because the Hotel is full", but as the discussion developed it apppeared that we could get a move for an additional €14.00 per night. I still can't work that one out but the Hotel clearly wasn't full !!
- Official Description (provided by the hotel):
- The Hotel Volga is located in the city center, about 50km from Barcelona and Girona. It is at 100m from the beach and 2 minutes from downtown, with shops, restaurants, bars and many tourist attractions. It's also near the train station, at only 50m, which connects with Barcelona city , the airport and around the coastal area, is the perfect place to relax and explore the area. The hotel has a pool and terrace with sun loungers, sun umbrellas and bar service, WIFI throughout the building, air conditioning, heating and parking (on request). We also have a spacious restaurant, you will find a Free buffet for breakfast, lunch and dinner as well as our famous Theme Nights. The hotel also offers a Beach Club on the Beach with special offers and promotions for hotel guests. ... more less
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- Also Known As:
- Plus Volga Hotel