Just came back from a 2 week holiday...at last I can sleep!!!! Hotel has major problems with foreign students running down corridors, banging on doors, Shouting, partying in each others rooms until 4-5am in morning, annoying guests by ringing them via phone in middle of night, and generally making a nuisance if themselves!!! Not to mention the walls are so thin I could hear a couple having sex for 45 mins at 4am in morning!!!!!! ...not ideal when I'm a single parent having to run around after a 2 year old daughter throughout the day... Hard when you've only had 2-3 hrs sleep per night! The staff security tried their best to try & deal with this problem but within 10 mins another group would start. I've read other reviews from 2 years ago with the same issue at this hotel so you would of thought the hotel would of seriously tackled this problem..either by relocating the students, more security, or CCTV etc.
This hotel seems more aimed at German and polish etc, as the foreign daytime entertainment staff didn't really make that much of an effort to get to know us British!!! The kids club was pathetic, the lady made no effort with my child..sat there talking to another child from her country throughout!!! the indoor ball play area was locked & a member of staff had lost key!
Mealtimes was chaotic & noisy...not relaxing! Felt rushed!
Food was ok but was similar everyday just slight variation. Some Drinks from dispenser regularly weren't available so you were limited on what to drink.
The restaurant staff were very friendly & made an effort with my child.
I was on an all inclusive holiday but you had to pay extra for proper sprite, coca cola, vodka, non local beers etc!!!
The hotel swimming pools were good & water games etc can be played, there is a small kids park which needs refurbishing as the wood was blistered and nails rusty and parts loose! Not good when a child is in a swimming costume! A dog had fouled underneath the climbing frame & me & my family told staff twice about the mess! ..days later it was still there! Staff didn't seem bothered!
On the subject of dogs-the hotel is located near to residential flats & many have small dogs, one person had 4-5 dogs! And yes every morning these little dogs would be let out to foul on the nearby streets!!!! Mess everywhere! So yes a trip to the shops meant alot of side stepping!!!
Overall these experiences have put me off going back to this hotel, as it was not a cheap holiday!! Can't call this hotel relaxing at all! :(
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- Also Known As:
- Serhs Oasis Park Hotel
- Serhs Oasis Park Costa Brava