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“Excellent product with no soul” 4 of 5 bubbles
Review of Club Monte Anfi

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Club Monte Anfi
Certificate of Excellence
Lincoln, United Kingdom
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Excellent product with no soul”
4 of 5 bubbles Reviewed May 25, 2013

We are owners and have stayed at Monte Anfi a number of times over several years. The product (apartments and furnishings, grounds, gardens, various leisure facilities etc etc) is excellent and is enhanced by efficient maintenance staff, very good cleaners as well as friendly and helpful reception staff. Having said that, when my wife and I return to other holiday destinations (hotels and other timeshare resorts), we are always greeted with words to the effect of "How nice to see you again" - at Anfi, even though you might return every year, you could be holidaying there for the first time. (I don't blame the reception staff because in every other way they are great so there must be a problem in getting the necessary info to the staff .)

The resort is badly let down though by the poor attitude of several of the staff in the Customer/Guest services dept. Here's just one example; on our last visit, my wife and I stepped in to the customer service office at around 16.55. I could tell by the look on the woman's face at the front desk that, for some reason unknown to us, she wasn't happy that we'd walked in. Her scowl was accompanied by her opening words (in broken English) "I haven't got time to deal with you, I'm just leaving". And she left. So we sought help from someone else sat behind another desk. The bottom line is that too many of the staff in this dept will not even know the meaning of the word 'empathy' and view guests with concerns as a problem.

I must also mention the poorly dressed, poorly trained (and therefore mostly desperate), sales reps who still use 1980's sales methods. Unlike most, I love dealing with and buying from professional sales people. i can't include Anfi sales reps in that category. Shame, because they have an excellent product.

So, although an excellent product, the place lacks any heart or soul

Room Tip: Apartments on higher floors are better because of the view they enjoy
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank tenaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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190 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Spanish first
  • Swedish first
  • Any
English first
Penzance, United Kingdom
Level Contributor
44 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 24, 2013

Have owned at Monte Anfi since 2008. Always a good holiday. But they are constantly changing the goal posts here. Apartments are starting to look a bit dated, but very, very clean. Super pool areas, very well maintained and spotless. Suits all the family - we've had 3 generations and couples holidays here.

Room Tip: Higher floors have more private balconies and better views.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CornwallKaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bicester
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed April 6, 2013

We've owned here since it was built and return year after year for the hight standards of the accomodation and resort. This year was no different, a thoroughly enjoyable time. Apparments spacious, fully loaded with kit, kept in great order by cleaning and maintenance teams. The on site restaurants are good, but we like to go a little further afield for something a bit different, particularly in the evening. Pools and beach immaculate, service excellent.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank nwhirst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ipswich, United Kingdom
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed March 11, 2013

We go here as guests of members and have again had a wonderful holiday. Anfi is clean and safe, a must for those with children, did notice that the breakfast at the restaurant in puerto wasn't as good as before but apart from that another wonderful holiday...
We flew from gatwick with easy jet and both flights were great with excellent planes and we arrived home nearly an hour earlier than scheduled!

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank supersonicgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malmo, Sweden
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed March 2, 2013

We have been guests of members and have visited Anfi 4 years in a row now. The amenities are great for families(amongst others) with several pools to choose from, always sun beds available in the area of your preference and very clean.
The rooms/apartments are spacious and very well planned although the jacuzzi in the bedroom never really made any sense to me...
With a huge balcony with room for both a large dinner/breakfast table and two sunbeds and free standing rack for drying your clothes it's sometimes no need to leave the room.
The staff in every function(reception/room/gardening/bars) are friendly and very helpful and always with a smile for you.

In Anfi you won't find a crazy nightlife but a fun filled day for all if you want, or a relaxing day by the pool.

The restaurants outside the hotel is not great but works for relaxed dinners. The trick is to go to Arguineguin (by foot, 40 mins/taxi 10mins) and go to a larger supermarket where they have very nice meat and vegetables and make your own dinner and enjoy it on your balcony with a nice bottle of wine.

Room Tip: If you are staying in Monte Anfi - request a room from floor 4 and up, then you have the best view o...
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  • Stayed January 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
92 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed January 11, 2013

Have been a member of anti for 4 years. Never regretted making the decision and taking the plunge to buy. Club monte is up high over the bay so the views are good (there is a cement factory in the distance but you can hardly see it and certainly can't hear it). The pools are heated and have loads of comfy sun beds, the rooms have a fully stocked kitchen, your beach towels, TVs, radios and good quality furniture. The bathrooms are marble. The terraces are large and you can't see over so good for me as I am scared of heights. The reception is large and tidy and the staff are very helpful. Definitely the best place we have stayed. Flights can be a pain so we have to fly from Heathrow or gatwick (we live in norfolk). Car hire is good as well and the place has parking but it costs a few euros per day.

Room Tip: Try and get a room on floor 3 or above to avoid noise from below.
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  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nw
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 22, 2012

we have been anfi members since 2009. the resort at anfi del mar is great. we had a fixed biennial week at anfi beach and a floating week at emerald. we have since found out that anfi vacation club don't "do" biennial weeks now. it was offered to us as a last resort, i think, becauses we told the rep we didn't have the funds to finance it. the rep asked if we could phone home for a loan - so desparate was she for a sale!
this year we upgraded to 2 weeks in points at emerald and added our, now 18, son to the contract - for free as it was "in resort".
when i tried to book 2 weeks at gran anfi in august 2013, i was told that we didn't have enough points, even tho' emerald emasses a HUGE amount of points. after a number of emails i was told that i needed to add our son to our other contract before we could use the points for 2013. so we added him - the fee of 74 euros would be wavered as we weren't given the right info!
i questioned why we weren't told while at anfi and upgading that we needed to add our son to BOTH contracts.
our rep was "very full on" and "in your face" and had a lovely marker pen to show us how we could split our 2 contracts so we could use 1 at anfi while our son could use 1 separately to travel the world. i suggested some retraining was due but received no reply on that one. our lovely rep, mark, said goodbye to us after we had signed and wished us a good journey - he had mistaken us for another family - we still had 2 weeks holiday left!
don't get me wrong, anfi del mar is a great holiday - just budget for £1000 per year maintenance fee plus air travel and don't listen to your"personal" rep !

Room Tip: the higher the better
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  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
10 Thank ssgg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club Monte Anfi

Property: Club Monte Anfi
Address: Barranco de la Verga 7, 35120 Arguineguin, Mogan, Gran Canaria, Spain
Location: Spain > Canary Islands > Gran Canaria > Mogan > Arguineguin
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
Ranked #2 of 6 Specialty Lodging in Arguineguin
Hotel Class:3 star — Club Monte Anfi 3*
Number of rooms: 237
Also Known As:
Club Monte Anfi Hotel Arguineguin
Club Monte Anfi Arguineguin, Gran Canaria

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