We are owners and have stayed at Monte Anfi a number of times over several years. The product (apartments and furnishings, grounds, gardens, various leisure facilities etc etc) is excellent and is enhanced by efficient maintenance staff, very good cleaners as well as friendly and helpful reception staff. Having said that, when my wife and I return to other holiday destinations (hotels and other timeshare resorts), we are always greeted with words to the effect of "How nice to see you again" - at Anfi, even though you might return every year, you could be holidaying there for the first time. (I don't blame the reception staff because in every other way they are great so there must be a problem in getting the necessary info to the staff .)
The resort is badly let down though by the poor attitude of several of the staff in the Customer/Guest services dept. Here's just one example; on our last visit, my wife and I stepped in to the customer service office at around 16.55. I could tell by the look on the woman's face at the front desk that, for some reason unknown to us, she wasn't happy that we'd walked in. Her scowl was accompanied by her opening words (in broken English) "I haven't got time to deal with you, I'm just leaving". And she left. So we sought help from someone else sat behind another desk. The bottom line is that too many of the staff in this dept will not even know the meaning of the word 'empathy' and view guests with concerns as a problem.
I must also mention the poorly dressed, poorly trained (and therefore mostly desperate), sales reps who still use 1980's sales methods. Unlike most, I love dealing with and buying from professional sales people. i can't include Anfi sales reps in that category. Shame, because they have an excellent product.
So, although an excellent product, the place lacks any heart or soul
- Also Known As:
- Club Monte Anfi Hotel Arguineguin
- Club Monte Anfi Arguineguin, Gran Canaria