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“Would not recommend”

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Suite Hotel Atlantis Fuerteventura Resort
Ranked #16 of 45 Hotels in Corralejo
Reviewed February 22, 2013

We have just returned from a weeks stay at this hotel and we would not recommend it to other travellers. Upon arrival, the hotel did not have our booking (even though we had booked 11 months in advance). After fifteen minutes we were told that a room had been allocated but we would need to wait 15 minutes as it was not ready. After two hours (nearly 4pm - we arrived at 2pm), the room was finally ready. The suite was large but very dated. Several of the light bulbs were missing or needed replacing. The suites were accessed by a card which we had to get re-programmed about three times in the week.
On the first evening we went for dinner and were told that men could not wear 3/4 trousers which was a problem as my other half only had the jeans that he had travelled in all day. We arrived for dinner at 7.10pm and had to queue to get in the restaurant as it was busy. The restaurant (or canteen which is what it was like) was totally chaotic and not a relaxing enjoyable experience at all. You spent ages queueing for hot food and by the time you had got round the buffet cart your dinner had gone cold. I also like to have a coffee after my meal but there were no cups available and two of the machines were broken whilst we were there so when you did have a breakfast in the morning, you had to queue to use the machine. On the second day we did look to book in one of the Al-Carte restaurants but we were informed that they were fully booked all week!!!!!!!!!!!!!!!
The evening entertainment was very hit and miss and the all inclusive on the drinks finished at 11pm.
The kids pool and sanpit/playarea was very good and our four year old daughter enjoyed spending most of the week in there. We did put her in the kids club but security was quite lapsed and she wandered out on her own and found us by the pool so we didn't use the facility again. Overall this hotel is a 3 star and we would not recommend this hotel, as there are nicer hotels in Correljo to stay at.

  • Stayed: February 2013, traveled with family
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Thank jo d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, General Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded March 22, 2013

Dear Guest,

Thank you for posting your personal experience of your recent stay in our hotel here on Tripadvisor.

We are sorry about the inconvenience you have had at the check-in, and are glad that the size and cleanliness of the rooms were satisfactory to you.

In our main restaurant Gaudi we serve breakfast lunch and dinner in buffet style with daily changing dishes, show cooking at all services and various special theme nights. The theme restaurant Rambutan serves an Asian buffet with a wok station and the restaurant El Molino a Spanish buffet with paella and grill stations. In all restaurants there are heated plates available to go with the hot courses.

We are happy to learn that your daughter enjoyed playing with other children in the kids club, where our animation team offers a lot of activities during the day and every evening a mini disco.

Best regards
The General Manager

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2,309 - 2,315 of 4,773 reviews

Reviewed February 22, 2013

we went for a 4 night sun escape over half term - we took my partners 11 year old son and had chosen this hotel due to the kids activities.

the hotel was ok

Room
the rooms where quite tired but spotless. The sofa bed for the 11 year old the TV the room was tight . there is 2 single pull out beds on the sofa bed which would further restrict the space. the TV was poorly positioned (we had 1 wet day) as a result of the sofa bed being pulled out and no one could really watch it with out re-arranging the room! there were 5 English speaking channels.
the shower was temperamental and went from hot to cold to hot which wasn’t very appealing.

All inclusive
Buffet
the buffet was pretty good for an all inclusive hotel and allowed us to all eat what we wanted and when through out the day.

restaurants
there is a strange booking system where you have to go between 9-10 the morning before to book your place at either the asian or spainish restaurant with limited covers. when we were there only the Spanish restaurant was open, we manage to get a booking and it was ok - it was nice not to be served rather than the buffet style but the food was restricted. we would give this a miss if we went back to this hotel

drinks
def not all inclusive but still plenty to different options. not all the cocktails are in the AI and AI drinks are stopped at 23.00 hrs

Kids club
This was the highlight for our 11 year old – there was plenty of kids around his age and they seemed to play football consistently from 10 -7 (when it got dark!)
If you are not a fan of kids I wouldn’t come here as a lot of kids seemed to run riot and be given free rein on what they wanted to do.
There was also 4 structured activities per day that the animation team ran for 30-45 mins each as well as a mini club and adult activities.

You couldn’t fault the animation team – they worked really hard.

Evening entertainment

Again a mixed bag – shows where very good, some evenings it was a bit random! My expectations for AI resorts aren’t high and this was average

Extra charges
There seemed to be sneaky extra charges at the hotel which I am never a fan of

Wifi – 25 euros per week/5 euros per day. Worked in reception/pool area and in some rooms
Tennis – 8 euros per hour for AI and 10 euros for other guests plus 2.50 euro per racket hired
Safe - 3 euros a day
Towels – 20 euro deposit per towel – you could change them daily but between set times (9-11 and 4-6) and if you wanted it changed mid way through the day a 1 euro charge


This hotel was fine for a few days for us and suited what we wanted to get out of this holiday.

  • Stayed: February 2013, traveled with family
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1  Thank Tashca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, General Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded March 14, 2013

Dear Guest,

We would like to thank you for taking the time to post your feedback regarding your recent stay at our hotel. We have a passion for excellence and always try to deliver the best customer service in order to guarantee a satisfying stay.

We are happy to see that in general everything was to your satisfaction during your stay, and that your overall impression of the hotel and staff was a good one. We are also very happy that you would recommend our hotel to a friend.

We are very pleased to hear that the service lived up to your expectations. At Suite Hotel Atlantis Fuerteventura Resort, we pay special attention to our food service and quality.

Once again, we thank you for your comments as they help us improve our hotel. It has been our pleasure to serve you, and we look forward to welcoming you next time your travels bring you to Fuerteventura.

Kindest regards,
The General Manager

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Reviewed February 22, 2013

Just returned from a weeks holiday at this hotel went with the hubby and 2 kids aged 5 and 3 ,
we had a great time and the kids loved it.If you have young children then this is a great resort.
The food is fine you always find something to eat and there is plenty off it, the drinks are great as well branded drinks if you ask for them. The staff are freindly and the rooms are very clean,
rooms cleaned every day and fresh towels. The animation team are the best ive seen in a long time so much energy and really look after the kids.We liked it that much we are thinking off going for the new year if we get a good deal.So over all great place to stay hope you enjoy it.

  • Stayed: February 2013, traveled with family
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1  Thank paul f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, General Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded March 14, 2013

Dear Guest,

Thank you for taking time to publish your detailed feedback on Tripadvisor regarding your recent stay with us and to appreciate our commitment to provide our guest a good service.

It was a pleasure to welcome you and your family at the Suite Hotel Atlantis Fuerteventura Resort and we are happy to know that you had a great time. As the gastronomy is very important to us, we are pleased to read that you found the food service to be excellent and that show cooking station was to your special liking.

Further, we are delighted that your kids enjoyed the animation team and playing with them and their friends in the kids club and that the evening shows at the theatre were to your total satisfaction.

We hope to see you soon again our hotel here in Fuerteventura.

Kindest regards,
The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 22, 2013

My boyfriend and I stayed here recently. It was just booked as a place to stay whilst we spent the days at the beach kite-surfing etc. It was an added bonus that it was all inclusive. Could not fault the hotel in any way. Staff were extremely helpful, lovely grounds, great location. A really enjoyable time. We spent a day at the hotel due to weather conditions and were amazed at the amount going on, something for everyone.
Food wise, we were spoiled for choice throughout the day (which getting on the scales back home was maybe not such a good thing but only got myself to blame!).
We went out of season and were amazed at how cheap it was, i think it worked out at approx £35pp a day to sleep, eat, drink and be merry! Would definitely go back to this hotel but probably out of season again (that way you get such a bargain)- I told my parents and they looked at high season and it was averagely priced for a 4star All Inc.

Room Tip: Email hotel and ask to be allocated in the quiet zone away fro kids area. These rooms are the superi...
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  • Stayed: February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Thank uamb83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, General Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded March 14, 2013

Dear guest,

Thank you for taking the time to share your kind feedback following your stay with us at the Suite Hotel Atlantis Fuerteventura Resort.

We are very proud of our staff and it is always pleasing to hear such complimentary comments as yours. We constantly strive to exceed our guest’s expectations of service and it is always satisfying to hear that these efforts are noticed. We try to treat our guests as we would like to be treated ourselves.

We look forward to welcoming you back here on Fuerteventura.

Kind regards,

The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 21, 2013

Whilst on holiday in this resort my family and I were put in danger twice!! It was only a 7 day holiday! First of all a plug socket facia had come completely off and was on the floor exposing all of the metal work inside, if my 11 year old son had plugged his iPod charger into it he would have been hurt! I was utterly shocked to see this kind of maintenance neglect in a 4* hotel. Then on the Monday morning maintenance work started on our building with drilling and hammering going on. This continued all week. Then on the Friday we heard almighty banging, I went out to see what was going on, only to find chunks of masonry falling down onto the pathway at the side of our room, which had not been taped off and made safe for guests. I am utterly appalled that this extent of maintenance work was being carried out on an occupied room when the hotel was not at full capacity!! The hotel maintenance staff clearly had no concern for guest safety. I complained to Thomson who I booked the holiday with and they compensated us with £190 which I think is a complete insult. This was not a holiday, it was an endurance test! In all fairness I do have to say that the gardens at this hotel are beautiful, if you get to enjoy them without drills as the background noise! And I would certainly not rate this hotel as 4*. There were light bulbs out all over the hotel, the rooms were tired and needed work doing to them to bring them upto standard. We will never recommend this hotel to any friends or family.

  • Stayed: February 2013, traveled with family
    • Value
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2  Thank Chezza987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, General Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded March 14, 2013

Dear Guest,

Thank you for your comment of your recent stay at the Suite Hotel Atlantis Fuerteventura Resort.

We share daily our guest’s comments with our staff and use them to help us to improve and provide better service and experiences. Therefore we would have been lucky to get your comment directly here in the hotel during your stay, so we could have offered you a room change and solved any problem.

Surely we are not perfect, but we assure you that we work every day to improve our services.

Regards

The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

I spent a week at this hotel and it was brilliant i had a great time we were in a brilliant room with a king sized bed with a twin room and a bathroom in the middle and a large living room with a walk in wardrobe.The food was brilliant although WARNING:In the restraunt men HAVE to wear shorts but only for tea so please beware of that.We did 2 excursions which were absolutly brilliant,we did the MHT(Music Hall Tavern) which was a comedy drag show. We also did the Atlantis Adventure which is a boat trip to Lanzerote and then you stop near a beach where you could go on a banana boat which cost you 2 euros you could also have a go on kayaks or go snorkeling or simply go swimming in the sea.
The bar service wasn't as good as i thought it would be as the barmen were a little slow.

Room Tip: Rooms closer to the securty kiosk are better
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  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jimmy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, General Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded March 14, 2013

Dear Guest,

We would first like to thank you for taking the time to post your feedback about your recent stay at our hotel. Guest satisfaction is of imperative importance to us and therefore, we are happy to take your feedback into consideration.

We are very happy to hear that you enjoyed the hotel rooms and animation and that the overall hotel service and maintenance was satisfactory. On the other hand, we have taken good note on your comment regarding our bar service and we will consider this in the next departmen reunion.

Once again, we thank you for your advice as it is very useful for us to improve our hotel and customer level of satisfaction.

From Suite Hotel Atlantis Fuerteventura Resort, we appreciate your comments and look forward to welcoming you in the future.

Kindest Regards,
The General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

The hotel was excellent. we had a busy schedual with scubadiving, surfing, sea kayaking, and seeing the sights. the hotel was kept very clean rooms spacious with good facilities. entertainment nightly. as well as through the day if you want. the food in the main restaruant was buffet style which works great as you only have what you fancy and get to try things you wouldn't normally. the champagn breakfast was a real treat. the themed restaruants are not required and we felt we missed out by going to them as the food so good in the main restaruant. All inclusive was excellent value and the proseco a particular favourite. daily towel chnage and bed making service was lovely. and privacy within the resort excent. staff friendly and helpful. had a great week in nov 2012.

  • Stayed: November 2012, traveled as a couple
    • Value
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3  Thank lorna g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, General Manager at Suite Hotel Atlantis Fuerteventura Resort, responded to this reviewResponded March 14, 2013

Dear guest,

We thank you for taking the time to post your comments about your recent stay in our hotel. We appreciate receiving feedback from our guests as it as a great way to improve our level of customer satisfaction.

We are very happy to see that your overall impression of the hotel was a satisfying one and that you enjoyed your stay. Further, we are very pleased that you enjoyed the entertainment, staff, food and overall hotel structure.

From Suite Hotel Atlantis Fuerteventura Resort, we thank you once again for your kind comments and look forward to welcoming you in our hotel in the future.

Kindest Regards,
The General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Suite Hotel Atlantis Fuerteventura Resort

Address: Calle las Dunas, 35660 Corralejo, La Oliva, Fuerteventura, Spain
Location: Spain > Canary Islands > Fuerteventura > La Oliva > Corralejo
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Top resorts Hotel in Corralejo
#4 Spa Hotel in Corralejo
#7 Family Hotel in Corralejo
#9 On the Beach Hotel in Corralejo
#10 Romantic Hotel in Corralejo
#11 Luxury Hotel in Corralejo
Price Range: $173 - $335 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Suite Hotel Atlantis Fuerteventura Resort 4*
Number of rooms: 383
Official Description (provided by the hotel):
This all-inclusive resort with 65.000m2 is located 50 meters from the beach, on Fuerteventura's north coast. It offers 7 swimming pools, a "Wellness Center", fitness centre and large suites with private balconies. WIFI free of charge in whole hotel. The suites are restyled and newly decorated. The Suite Hotel Atlantis Fuerteventura Resort has 4 restaurants, the varied and comprehensive buffet-restaurant "Gaudí", the new Spanish restaurant "Atrium", the "Rambutan: Asian & Veggie", Asian and vegetarian fusion cuisine and the new "La Scala", exclusive for "Adults Only Premium Club" guests. There are also 6 bars, such as a cocktail bar, a poolside snack bar and a disco. The younger guests will love the Atlantini Mini Club (for ages 4-12) and Kids Club (7-12) as well as the playground and pool fun and games. “Atlantis Teen Lounge”, a dedicated space where the young people can have fun and meet new friends, play consoles like the X Box or Play Station, cinema, reading or chatting. The Suite Hotel Atlantis Fuerteventura Resort's leisure facilities include an amphitheatre and the hotel offers a wide range of activities and animation during all the day. There is also a beach club, the "Water Sports Experience" and a supermarket on site. The hotel offers a free shuttle service to the beaches. ADULT ONLY PREMIUM CLUB: The Suite Hotel Atlantis Fuerteventura Resort offers an exclusive area "Adults Only older than 16 years old", with great facilities and a first class service. New in Premium Club: exclusive area with solarium and Chill Out with Balinese beds and deluxe sun loungers. ... more   less 
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Also Known As:
Suite Atlantis Fuerteventura Resort Be Live Hotel Corralejo
Atlantis Fuerteventura Resort Suite Hotel
Suite Hotel Atlantis Fuerteventura Resort Corralejo

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