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All reviews club bar salt water water park great holiday plenty of sunbeds min walk sun loungers animation team plenty of choice water polo oasis park fussy eater there is no air conditioning apartment was clean main town fresh towels flag beach
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Reviewed June 5, 2016 via mobile

Just returned. We found the place very clean and great facilities. All staff were very friendly particularly the entertainers, that worked tirelessly throughout the day and into evening. Great choice of 4 pools for whatever you need. Accommodation clean although a touch of care and ain't would make this hotel a lot better.

Date of stay: May 2016
Trip type: Traveled with family
1  Thank craigstewart73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2016 via mobile

Despite a major misunderstanding with our booking made via Rumbo, my review is based on the hotel, not the complete mess up over the booking. We only stayed for 4 nights but to be honest, that was enough. This is for lots of reasons.

My main issue with the whole complex was the untidiness around the pool. I'm not sure if this the fault of the other guests or the responsibility of the hotel, but either way, it was disgusting. We tend to go to the pool later on in the afternoon as the sun is too strong earlier on, but every day we had to pick out way through so much litter - empty cups, broken buckets, plastic plates, wet wipes, cigarette busts, plastic toys and arm bands just dumped. It really was awful. The hotel really needs to provide more bins, but then again I wonder if most people there would take much notice.

Other people have commented on the state of the sun loungers and that was exactly the case... All old, saggy, dirty or broken.

The food was acceptable but the lack of staff to clear tables was very noticeable and it felt like you were expected to clear your own table sometimes, especially if you didn't want to sit looking at your own dirty plates all the way through your meal. Also, the lack of clean cutlery became quite annoying.

The apartments are a good size, with both bedrooms very roomy and a good sized bathroom. They definitely need to spend some money on some new bed sheets (they were transparent, being so thin), some mattress covers (not nice waking up on a bare mattress in the morning if you move about in the night) and also some pillow undercovers. Oh, and new mattresses.

On the positive side, the staff were pleasant, the apartments are clean (although a bit tired) and the pools are really big and salt water, which we liked. The huge kids pool was great fun.

Overall, too much litter and generally understaffed but good apartments.

Date of stay: May 2016
Trip type: Traveled with family
1  Thank raqueluchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 4, 2016

We have just returned to the UK today after booking a week all inclusive here, glad to be home! Although the complex is lovely and entertainment was excellent for our teenagers. On arrival we were told we had been given a 'special' room, we had booked 2 separate rooms and paid for them and they gave us a 2 bedroom apartment. If we wanted this we would of booked this. Self service drinks around the pool was out of order for 4 days of our holiday so had to queue with the self catering customers but no extra staff was put on the bar. FOOD was apauling. cold or luke warm if you was lucky, pasta and chips everyday, no variety. if you was lucky enough to get some fresh cooked food there was no knifes or folks. restaurant staff scraping dirty plates on trolleys next to you eating. We tried to bear with it but after 2 days we couldn't eat anymore garbage so we went and had our meals away from the hotel. If you don't want to get up before breakfast no food is available until 1pm. We also tried to book into the hotel alternative restaurant but was always told it was fully booked. we walked past throughout the time it was open and only ever had about 8 people in it! Also building renovation work was been carried out in the upstairs apartment starting at 8.30am 4 days of our holiday, excellent wake up call, who needs an alarm clock! If you do stay here take pleny of money as we spent about 500 euros extra with having to eat out.

Date of stay: May 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
2  Thank micheller0use
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2016

Room tip: no tip would not go again
Date of stay: May 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed June 1, 2016

Room tip: Rooms were great and spacious and have the main essentials you will need apart from air con although fans are provided.Slightly dated but you don't go on holiday to stay in your room when weather is beautiful!!!
Date of stay: May 2016
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
OasisFue, Director General at Oasis Papagayo Sport & Family, responded to this reviewResponded June 14, 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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