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Reviewed June 12, 2017

From the moment I booked this hotel direct through the very professional and polite reservation department, I had a gut feeling that this was going to be a great hotel and I was not disappointed. When my wife and I arrived at the hotel we was greeted by the valet who told us to leave the car where it is as he would park it and bring the suitcases.we checked in again by a very polite and professional receptionist,who confirmed that my room request for a top floor room in a quiet area was taken care of and not only that but we have upgraded you to a sea view. By the time the check in paperwork was completed( 5 mins) the valet is now back to take us to the room, I went to take one of the cases ( my wife does not travel light) and was politely told sir you are on holiday.the valey on the way to the room explained where everything is and when we got to the room I asked if he could recommend any good restaurants which his reply was very proudly said yes sir this is my island I will write them down for you. His hotel gave me the impression within 20 minutes of arriving that they really cared that we was going to have a great holiday and that continued all the way till we checked out.
The hotel is a beautiful beach front property,the beach has a Cornish feel to it (unspoilt) the view from my room over the beach was breathtaking and the sound of the sea waking me up in the morning was amazing..The breakfast had lots of choice and again the waiters was on the ball bring freshly made coffee. The pool restaurant food was excellent, we ate lunch there every day. The Japanese restaurant was also excellent and as for people saying it was expensive please it was not for the quality and setting.
The restaurants that was kindly recommend in the old quarter of the town were all good but the best was tapas Oscars. Every night when we finished eating we headed to the hotel bar where it had live low key music and again people on here moaning about the price of drinks please this I a 5 star hotel not a working mens club 6.5 euro for a brambue is not expensive Plus your on a lovely outside terrace overlooking the ocean so please put a price on that. I have stayed in a lot of 5 star hotels in the canaries but this was the best.all of the staff was polite and professional but still remaining friendly,but the star of the show was the valet who made sure that the restaurants he recommend we liked. Iam not saying it was amazing but we are just booking for September lol

Room tip: Must have a sea view
Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
6  Thank paulhyde281
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlantis2punto0, Director General at Gran Hotel Atlantis Bahia Real, responded to this reviewResponded June 25, 2017

Dear Mr. Hyde,

thank you very much for your recent visit to our Gran Hotel Atlantis Bahía Real on the island of Fuerteventura and for taking the time to review your stay with us through Tripadvisor.
How wonderful to find out that from the very moment of your reservation you had a very positive impression of our staff and our resort.
All of our staff are part of a great team that works together to enhance our guests holiday experience and we aim not only to meet but to surpass all of your expectations.
We are proud to hear in your case this was achieved and in particular in reference to making you feel special and well taken care of.
Furthermore we like to thank you for your support in giving credit about the excellent facilites, service and the balanced price-quality relation we offer.
Your comments will be shared with our team, we are sure it will be a great inspiration and motivation for all, and our valets will surey appreciate the special mention you made of them.

Kindest regards,

Javier Tello
General Manager
Gran Hotel Atlantis Bahía Real*****GL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2017

This being or first visit to fuertaventura we did not know what to expect but we were not disappointed from arriving at the airport we were literally 20 mins from plane landing until we had our suitcases by our side.Then we had the 40 mins drive up the coast to corralejo to our fabulous hotel atlantis bahia real.The staff in the hotel could not have been nicer and the food in the restaurant was out of this world most food cooked fresh as you made your choice.The sun beds around the lovely pool were very comfortable and were always available an d also plenty of sunloungers on the sandy beach.The rooms were very large and spotlessly clean with a massive king sized bed,we even had film stars staying when we visited and we would definately go back and stay again.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
4  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier T, Director General at Gran Hotel Atlantis Bahia Real, responded to this reviewResponded June 6, 2017


Dear guest.

Thank you very much for your review and your recently stay. We thank you for your memories and how you mention them: Referring our waste&quality food&beverage offer, pool and beach area, and also with your room. We will we waiting you for your next visit!!.

Thank you very much and regards!

Javier Tello
General Manager

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Reviewed June 2, 2017

This was booked as a special birthday present. The staff at the hotel went out of their way to make sure we had happy memories of it, including a birthday cake delivered to our room. A special mention for the high quality of buffet choices each evening and the breakfasts to match.
The spa facilities were excellent.
A memory for us was the Assistant Manager Debora Tiede as on arrival there was a mix up with our room (Travel agent) and she was so efficient and helpful, we thought a real asset for the Hotel. This was our 3rd stay at this hotel and we would certainly return.

Date of stay: December 2016
  • Trip type: Traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank petergmorton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier T, Director General at Gran Hotel Atlantis Bahia Real, responded to this reviewResponded June 6, 2017

Dear guest.

Thank you so much for your wonderful words referring you recently stay within us. Also I would like to thank you in particular for your special recognition to Debora. All of us always are focused on clients satisfaction and we are happy to know you have lived a 3rd pleasant stay and also we will wait for your next visit!!!..

Thank you very much and kind regards!!!

Javier Tello
General Manager

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Reviewed June 1, 2017

We had a fantastic week here. The rooms were well appointed and spacious and the staff were excellent. The kids loved the pool and the hotel is right on the beach. The breakfast buffet was like nothing I have ever seen before. So much choice, it was hard not to over eat. Basically, it is a fantastic hotel and we hope to return one day.

Date of stay: May 2017
Trip type: Traveled with family
Thank JBrnxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier T, Director General at Gran Hotel Atlantis Bahia Real, responded to this reviewResponded June 6, 2017

Dear guest.

Thank you very much for your time in Tripadvisor and your stay within us. We thank you so much for your wonderful words and how you express your memories. We are happy to know your family have enjoyed our pool and also the beach, and your comments about our truly gastronomic offer.
We hope you will finally decide to come and visit us again!.

Thank you very much and best regards!!!

Javier Tello
General Manager

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Reviewed May 31, 2017

It was our first time in Fuerteventura and through Trip Advisor we decided to stay in this hotel for my husbands 70th birthday treat. The hotel and staff were absolutely amazing! Our room was lovely, overlooking the pool which was beautifully lit up during the night. All the grounds were kept immepecably and the foyer was very impressive with fresh bowls of fruit. A wonderful choice of breakfast buffet which catered for all Europeans and even supplied a condensed update news paper in all different languages. The location was ideal, it was within walking distance to plenty of shops and places to eat. We would recommend a trip to Lobos island. We loved everything about this hotel and Fuerteventura and will certainly return.

Date of stay: May 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank DebH123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Javier T, Director General at Gran Hotel Atlantis Bahia Real, responded to this reviewResponded June 6, 2017

Dear guest.

Thank you for your review and for your holidays in our resort. We are very proud with your words describing how you both have enjoyed your stay during your husband´s birthdays!. We are happy to know you have lived the holiday experience since you received each day the dayly news by our restaurant, prior having breakfast to the pool, the room and Fuerteventura in itself!!.

We will wait for your next visit!!!

Thanks and regards!!!

Javier Tello
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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