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Traveler rating
328
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All reviews half board pool area the main street police station evening meal junior suite air con small balcony central location bed and breakfast separate bedroom cleaned every day bars and restaurants full size fridge self catering sea view noisy at night
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Reviewed September 28, 2017

Very poor would not stay here again advertised as a 4* more like a 2*
Restaurant more like a canteen, poor quality food.
Hotel needs a full refurbishment and updated no lounge area had to walk outside to gain access to rooms which overlooked road works and taxi rank. Misinterpretation from photos.
Only good point rooms are clean.

Room tip: Book a different hotel
Date of stay: September 2017
  • Trip type: Traveled with friends
    • Value
    • Cleanliness
    • Service
Thank lindaS5650OP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeCorralejoBeach, Gerente at The Corralejo Beach Hotel, responded to this reviewResponded October 3, 2017

Ref: lindaS5650OP
Dear Guests,
We thank you for your review in TripAdvisor, and we only can say that we are terribly sorry if we could not reach your expectation. We are sure we have to keep working to improve in all terms and services, but we are confident that with this human team we can do it better and make all our guests happy during their days of holidays wich is our main target.
Hope you enjoy the island and you will visit it again, to any other hotel you choose, and I am sure you will be satisfy.
We send you our best regards
Yours sincerely
The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2017

Just returned from a week b/b. My room was on the second floor halfway down a very badly lit narrow corridor. My balcony overlooked the main road where there were roadworks. The room was very tired and in need of a serious revamp. The restaurant is like a canteen .... dirty tables, poor food and awful coffee.Needless to say I ate out every day. This hotel is rated as 4* but I would rate it a 1*. The only thing going for it is the location. I would not stay here again.

Date of stay: September 2017
  • Trip type: Traveled solo
    • Location
    • Cleanliness
    • Service
Thank 8flower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeCorralejoBeach, Gerente at The Corralejo Beach Hotel, responded to this reviewResponded October 3, 2017

Ref: 8flower
Dear Guests,
We thank you for your review in TripAdvisor, and you can be sure is a big help for us.
I have taken note about all your comment and we will work hard to try to improve all that is in our hands, restaurant, food and the most important for me is the cleanness, is a serious thing and will investigate what it could happened.
I am sorry we could not satisfy yourself as you expected and as you deserve onyour days of holias.
Sorry for noise of work but I’m sure they are working to improve the town and try to make our visitors as welcome as possible.
Hope you enjoy the island and you visit again to any other hotel you choose, I am sure you will be satisfy.
Thank you again for your review
We send you our best regards
Yours sincerely
The management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2017

Stayed here for a week in early September in a self catering apartment, the hotel was nice and clean with friendly staff but to be honest, we didnt really use any of the facilities apart from the bar and pool a few times. The apartment was nice enough, basic but ok, bit stuffy as the air cons weak but what made it special was the view out to sea from the terrace, we've been all over the world and this is possibly one of the best we've ever had, simply stunning and worth staying here for that alone. Word of caution though, the terrace is up some steep, awkward stairs. We didnt know that in advance and didnt bother us but could easily be a big issue for older folks

Room tip: Get a self catering apartment for an incredible sea view but you will have to climb stairs to access the terrace
Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Cidermonster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeCorralejoBeach, Gerente at The Corralejo Beach Hotel, responded to this reviewResponded September 26, 2017


Ref: Cidermonste
Dear Guests,
We thank you very much for your review in TripAdvisor, and we appreciate your concern.
We really feel very good when we now we could give you a good and satisfactory stay here and you enjoy the place.
Sorry for he inconvenient with the stair, it is very truet your comment, but quite dificult for us to find a suitable solution.
It was a pleasure to have you here, and it will be a pleasure to welcome you again if you decide to visit this island again.
Thank you for your review
We send you our best regards
Yours Sincerely
The management

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Reviewed September 19, 2017

We stayed here for 1 week in September in a suite .check in was really smooth we had to wait 10 minutes on our room but we did arrive just before 1 pm.
Key for safe we asked for when we checked in €14 .for the week you get some returned at the end of your stay 6 euros.Also asked for pool towels €10 each take them back each day get a clean one and at end of stay you get your euros back.
Reception area was clean and staff very helpful .
Room we stayed in 424 was lovely and clean we had twin beds in bedroom
In the living area was a little kitchen with a hob 2 rings and dishes etc fridge and a couch and tv .never had tv on so can't comment on channels.
Bathroom no bath but a walk in shower always had hot water. There was shower gel shampoo etc nice towels.
Pool area was lovely and clean and the pool guy seemed to take a great pride in his work . No need to book beds early although some did if they wanted a particular place.
Breakfast we found was very good plenty of choice cereals ,fruit ham cheese fruit juice
Sausages hotdogs bacon broccoli eggs omelettes bread tea coffee .
We had lunch from pool bar a couple of times a hot dog and chips and a sandwich and chips very nice
All staff were very friendly and greeted you with halo
A little warning to the ladies don't leave nighty on your bed the day they change your sheets mine ended up going away to the laundry and I never got it back.
Cant wait to return to this hotel

Date of stay: September 2017
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank heather2025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeCorralejoBeach, Gerente at The Corralejo Beach Hotel, responded to this reviewResponded September 20, 2017

Ref: heather2025
Dear Guests,
We feel very happy to know that we could give you a good stay here with us and of course thank you for your nice review in Tripadvisor. Your concern is vey important for us.
Your comments are very much appreciated and it give us a good motivation to keep working for you and always try to improve all items and make your stay as comfortable as possible. Our best reward is make you to come back here at some point, it means that the work has been done properly.
It was a pleasure to have you here, and it will be a pleasure to welcome you again.
Sorry for the item missing with bed linen, I will commen o the housekeeper inmediatly and see close up theprocedure of lnen cange. Thank you and sorry really. Please if you come back just let me know.
Thank you again for your review and for choosing us for our holidays.
We send you our best regards
Yours Sincerely
The management

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Reviewed September 15, 2017 via mobile

We just come home from this hotel the food was cold there no dress code people was turning up in evening with clothes they had all day we had no air con for 5 whole days just a little fan there was road works going on out side the hotel I wouldn't recommend this hotel to any it's definitely not a 4 star hotel it's more like a 2 star

Date of stay: September 2017
Trip type: Traveled with family
5  Thank 267leanneb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
THeCorralejoBeach, Gerente at The Corralejo Beach Hotel, responded to this reviewResponded September 20, 2017

Ref: Leanne B
Dear Guests,
We thank you for your review in TripAdvisor, and you can be sure is a big help for us.
I have taken note about your comment on the buffet temperature and you can be sure we will do our best to keep everything as hot as possible.
I am sorry we could not satisfy yourself and even with the problem of the air conditioning that is already fix, but too late for you.
Sorry for noise of work but I m sure they are working to mprove the town and try o make our isitors as welcome as possible.
Hope you enjoy he sland and you visit again to ay othe hote you choose, I am sure you will e satisy..
Thank you again for your review
We send you our best regards
Yours sincerely

The management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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