Firstly I would like to say I love the RIU chain of hotels. However the Oliva beach is a big disappointment. As a previous reviewere says " not your Caribbean Riu " why not?
The beach is fantastic shame you have to pay for sun beds, nothing to do with the hotel. Sea not safe for swimming as can get very rough but such good fun!
Anyway back to the hotel.... booked in at reception given map as we were staying in the annex ok, found said annex however as the room was at the back of the pool there are no numbers on the front of the rooms which all face towards the pool, arrows drawn on map by receptionist do not indicate this, we wandered round and round evenutally found a maid who showed us to our given room. Oh my what a dissapointment dark, dingy, damaged floor, no tv just about to get emotional, phone call from reception " every thing ok with room? "....... so given keys to different room much better still looking over the pool which was nice, much lighter and very clean.
Next problem, beach towels.. when was the last time I took towels on holiday with me? no idea. Back to reception to ask for towels OMG what a battle. Told we could not have them as we were in the annex. AND!! I informed the very rude lady that we would have to use room towels, she again asked it we had our own towels No!! We were then given a slip of paper to we could claim towels (Yippiee) however as the towels were of such good quality ( ! ) and cost the hotel a great deal of money we could only change them every two days.
Of course we did.
The maid service was ok but another issue, we were there for one week and sheets only changed once again pretty poor IMO.
Next, air con, there is only a fan in the main room and an air con unit in the bedroom. So hot if you woke up in the night the unit would click at 23/25oc reported this to reception told someone would have a look, back again next day because no different then told it only worked between 1pm & 10pm how odd is that we dont usually go to bed at that time. Anyway back next day this time we were told it had been switch off as it was late in the season. Oh dear so hot, unable to leave rear patio doors open as we backed on to the road. Other than the first night we did not have one uninterrupted nights sleep all week.
Food was ok always found something nice. Not impressed with snack bar by main pool just looked tatty. Used both al la carte restaurants thought it would be waiter service as RIU usually are, nope that was buffet to although you do get your wine served. Oh dear RIU.
We are so dissapointed with the standards compaired to the service we have recievd in the past from this hotel chain. Should we expect the same service in Spain yes I think we should. The Oliva is classed as a four star hotel overall I do not think it makes three star.
There are some positives, the grounds are well kept, the annex swimming pool is lovely as is the restaurant on this side, not as busy the hotel side. The enclosed sandy area what a good idea and the whirlpool is lovely too.
Other than that save your money, look elsewhere.
- Official Description (provided by the hotel):
- Located 5 km from Corralejo. 7-storey main building and 2-storey and 3-storey annexes, surrounded by a 35,000 m2 garden, Situated on Grandes Playas sand dune beach, 5 km from various shops, 35 km from the airport, 200 m from a bus stop, Credit cards accepted: MasterCard, Visa, Diners. ... more less
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- Also Known As:
- Riu Clubhotel Oliva Beach Corralejo
- Riu Oliva Beach
- Riu Clubhotel Oliva Beach Hotel
- ClubHotel Riu Oliva Beach Resort Fuerteventura/Corralejo