I have visited a number of the Riu Palace hotels across the Canary islands in the last couple of years and and in my opinion this one scored the lowest to date.
After allocation of our room ( 2nd Floor) we travelled along the corridors and immediately noticed the tired feeling of the worn carpets and damaged door frames.
This feeling was compounded by the room we had been allocated which overlooked the entrance barrier and a pump/electric building.. Awful for the money we had spent.
The bathroom whilst clean, smelt of a lack of use and damp. This smell was really noticeable and persisted throughout the week we were there.
In most Riu's I have stayed at I know that guests have compliants about anything including rooms dealt with quicky and efficiently. Not the Tres Islas hotel
We knew we hadn't paid for a sea view room and all we wanted was a room that wasn't overlooking the working section of the building and likewise a room that didn't have an damp odour.
The reception couldn't be bothered making the change (despite the hotel being far from full ) and for some reason asked the Manager to ring us in our room .
All that he wanted to do was make us pay an extra 20 euros per night for a sea view room and would not authorise any other change as requested.
This is not the Riu Palace chain I have come to expect ..and because of this I probably noticed more negatives, than positives of which there were many .
Because of our problem with the room it isn't fair to list the negatives so for that reason I leave you to review other travellers comments and make your own mind from them.
- Official Description (provided by the hotel):
- * Located 5 km from Corralejo * Renovated in summer 2007 * 5-storey building * Situated on Grandes Playas sand dune beach * 5 km from various shops * 35 km from the airport * 300 m from a bus stop ... more less
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- Also Known As:
- Riu Palace Tres Islas Hotel Corralejo
- Riu Palace Tres Islas Corralejo
- Hotel Riu Palace Tres Islas Fuerteventura/Corralejo