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“Holiday from the 17th to 27th September 2012”

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HSM Club Torre Blanca
Ranked #12 of 29 Hotels in Sa Coma
Certificate of Excellence
Hastings, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Holiday from the 17th to 27th September 2012”
Reviewed October 1, 2012

Have just returned after 10 days and we had a fabulous holiday. It is by far the cleanest hotel we have ever been in. Everywhere was spotless. The staff without exception were very helpful and friendly. The food was delicious especially the fresh salads with so much choice and not a chicken nugget in sight. yes there were alot of families with pre school children but after the childrens` disco had finished at they were taken back to their apartments. There were enough sunbeds and no there were no sunbeds with towels on at 8.30 in the morning to prove it. We did see the bad review prior to going but there was not one truth in it and I am not convinced that the review was for this hotel as the description was unrecognisable. we would definately return.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Gästebetreuung at HSM Club Torre Blanca, responded to this review, November 16, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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502 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 30, 2012 via mobile

What a lovely holiday, good food, friendly staff, and great apartments,a well stocked bar and good snacks through the day,was also great to have a mini bus to take people to the beach running every ten minutes, will deffinately be booking to stay there again nxt year

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Slly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Gästebetreuung at HSM Club Torre Blanca, responded to this review, November 16, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wirral
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 28, 2012

Just had a lovely holiday at this resort, Transfer is about an hour. Hotel is spotless, mostly Germans there, but we did meet up with two lovely english families and had a lovely time. We took our two grandchildren age 9 and 6, absolutely loved the place, kids club great for them, so this gave me some time alone, 2hours in the morning and the same in the afternoon, and of course night time entertainment. Food very good quality, but you do get a bit fed up, we eat out 3 nights. Bit of a walk to the beach but there is a shuttle bus. Bar closes at 12 which is great with kids. If we went back to the same places for holidays we would stay here again, very good value for money, we paid just under £1300 for 4 0f us all inclusive. If I went on this holiday as a couple I would of been upset, it is definitely for families lots of kids around which means noise and crying. But all in all a very good holiday.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil59755
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Gästebetreuung at HSM Club Torre Blanca, responded to this review, November 16, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lower Earley
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed September 27, 2012

My husband, son and his partner and I arrived after an hours transfer, with only a few drop offs, we didn't have to wait at reception for long, we were given wristbands and a map and keys to rooms 81 & 82 in the Sagovia Building, which is at the back of the complex across a road, about 3 mins walk.The receptionist with the dark hair is a little terse and unsmiling.
The rooms are adequate foryour needs, although the bathroom was a tad small, but having said this, the room was spotlessand to be honest you only sleep and shower there.
Yes there was a lot of Germans and children, but we had no problem with either, holidays for all. The pool area was good but sunbeds are in demand, yes some people did get up early and put towles on the s/beds.
The staff are all friendly, from the cleaners,maids to the resturant staff, if you say hello or please and thankyou it's goes a long way, I do try to speak a little Spanish!!
The food for me wasn't the best I've had in 3* on the Island, but there was a good selection of hot and cold with 2/3 mains every meal time, we found something to try each time, Pork tended to be the main meal each time though. Breakfast was the usual Spanish bacon, could have been cook a tad more for my liking, fried eggs, a good choice of cereals, freah and dried fruit, yoghurts, cold meats and cheeses, and the bread was very tasty.
The drinks in the bar were very good, Cava, Baileys to the local spirits and beer, good measures too.
We met some very nice people, thank you for taking the time to chat to us, Sue & Wymark, Grace and her parents.
The only let down for us was the fact there is no late departure room available for a shower etc.
If you are a family with small children the animation team are great, Simon did ask a couple of times if we wanted to join in with an activity, but a refusal was not a problem, he smiled and said ok.

Room Tip: For a quite room ask for the rooms at the rear of the complex.
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SarahLowerEarley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Gästebetreuung at HSM Club Torre Blanca, responded to this review, November 16, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 19, 2012

My boyfriend and I visited the Torre Blanca from 8th - 16th September and we had a lovely week. After reading a few of the bad reviews on here I was quite apprehensive about our stay, but I have to say we didn't experience any of the bad points some people had written about.

True, it is predominantly a German hotel, but that didn't affect our holiday at all. All the staff speak English, as do most of the guests, who were all very friendly. The gentleman who mans reception at night doesn't speak English very well, but is one of the friendliest receptionists I've ever encountered. The blonde female receptionist who checked us in was helpful and smiley, the dark haired receptionist isn't as friendly but she wasn't rude by any means. The people who said the receptionists are rude and the staff hate all English guests must have been on a different planet. As long as you give them a smile and don't patronise them then they'll do their best for you.

The restaurant staff are all very polite. The food was varied and there was always plenty. The breakfast was very European, with no full English options, but that didn't bother us at all, too greasy and heavy for a holiday breakfast! The quality of the food was better than I expected, obviously it's not gourmet but is all very tasty.

We didn't see much of the children's entertainment as we went out a lot, but the team of entertainers worked very hard through the day and evening singing and dancing. There is also an adult activity every afternoon such as archery and volleyball, bar Sunday, which we enjoyed.

The apartment was plenty big enough for 2 people and the room was really clean. The maid came every day except Thursday and Sunday, but that isn't an issue.

The hotel is definitely suited to young families and couples, but not to groups of friends, unless you're looking for a chilled out quiet holiday. We didn't have a problem with the German's and the sunbeds, but maybe that's because we went out of summer holiday time.

Overall, the hotel was fab and Sa Coma is nice too. The beach has plenty of beds to hire and there are lots of cafes and restaurants along the front to grab some lunch or an ice cream. We had a great holiday and would definitely go back.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Abi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Leiter Gästebetreuung at HSM Club Torre Blanca, responded to this review, November 16, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 11, 2012

We stayed 21st Aug to 4th Sept. Have to say this is one of the best family holidays we've had. Read all the reviews prior to going and have to say those who say the food is not good are completely wrong, the catering staff are to be commended for their results. Cleanliness, well if you only have a Thursday and Sunday without cleaning that in itself is great, again full marks to the hotel staff they clean continuously.. and one of them sings all the time too! We had a great room with balcony (room number 1), previous reviews mentioned rooms over the entertainment and bar could be noisy...they finish at 12, so where is the problem, if you want to go to bed at 8...stay at home. Entertainment again the staff were excellent look after the little one's and really make an effort to get everyone involved. Pool, good but the little end could do with being a bit bigger. Only negative was the fact people just walked into very slippery areas soaking wet the signs were not visible enough and after a previous holiday experience with my son slipping I think the Hotel could be more forceful on this point and should be able to enforce this with the hotel guests without feeling bad about it. Overall this is an absolute gem of a place and yes more German but hey make an effort and you'll have a great time...many thanks to everyone at Hotel Torre Blanca would definitely come back again

Room Tip: Pool view, room number 1 above reception
See more room tips
  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Joanne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Director de Relaciones Públicas at HSM Club Torre Blanca, responded to this review, September 12, 2012
Dear Guest,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 2, 2012 via mobile

Rooms are fairly small with no air con, only ceiling fans, which during a heat wave, we're completely ineffective. Rooms were cleaned most days, maids were very good.

Restaurant was excellent, you would definitely not go hungry. Plenty of variety for breakfast, lunch and dinner. Kids were well catered for as we're the adults. The air con here was excellent.

The pool is on the small side but it never stopped the kids from enjoying it. Plenty of activities throughout the day to keep both kids and adults happy. Evening entertainment was also very good. The clientele was mainly German which didn't really matter as all staff and reps spoke English. The reps were really good with the kids, especially as at one point ours were the only English ones there.

This was a TUI hotel, which is the German equivalent of a Thomsons Family Holiday, including the German version of Thomson the Dog, Sami.

The only downside was on the day of departure. We had to vacate the rooms at 12 noon and were not being picked up for the airport until 9pm. We were allowed to store our luggage in the reps rooms, but no shower facilities were provided and after a day spent by the pool a shower was definitely needed.

As holidays go, this was a good one. My first experience of all inclusive and I was not disappointed. I would definitely recommend the HSM Club Torre Blanca.

Stayed August 2012, traveled with family
Helpful?
4 Thank Debbie Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, Public Relations Manager at HSM Club Torre Blanca, responded to this review, September 17, 2012
Dear Guests,

Thank you for your nice comments. We are glad to know that you have spent a nice time in our hotel. See you next time in Hoteles Saint Michel!

With kind regards,

Your
HSM Customer Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about HSM Club Torre Blanca

Property: HSM Club Torre Blanca
Address: Avenida de las Palmeras 125, 07687 Sa Coma, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Sa Coma
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
#6 On the Beach Hotel in Sa Coma
#9 Family Hotel in Sa Coma
Price Range (Based on Average Rates): $$
Hotel Class:3 star — HSM Club Torre Blanca 3*
Number of rooms: 149
Official Description (provided by the hotel):
IN GENERAL: The apartments HSM Club Torre Blanca offer all kind of advantages to spend unforgettable family holidays. The hotel is focused on children enjoyment, with its big and original lake shaped swimming pool, spacious sports area and all inclusive board. The hotel is open from May to October. LOCATION: The complex HSM Club Torre Blanca is situated in Sa Coma, a resort in San Lorenzo municipality in the east of Majorca, 70 km away from Palma and 65 km from the airport. The beautiful beach of Sa Coma is almost 1 km long, and there is a sea promenade along the beach surrounded by palm trees. The hotel offers a free shuttle bus to the beach, which is situated 800 m from the hotel. Sa Coma is separated from Cala Millor by a natural area of Sa Punt de n'Amer. In the proximity there is also a small talayot in S'Illot. A commercial centre, with a supermarket, is situated just steps away from the hotel. There are also bars and restaurants near the beach. Attractions such as Auto Safari Zoo or Mini Golf Paradise are a must for children! The picturesque village Porto Cristo, with its famous Drach Caves, is just 6 km away. ROOMS: The complex consists of 2 floor bungalows and has the image of a small, charming Mediterranean village. Spacious and comfortable apartments, all with a bedroom and a living room (with sofa beds), bathroom, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), satellite TV and terrace. From May 2017 the complex also offers completely refurbished SUPERIOR APARTMENTS, which count with modern and minimalist design: bright colours, as well as comfy and elegant furniture. GASTRONOMY: The hotel offers an all inclusive food and beverage package. The restaurant serves meals in a thematic buffet style! There is a wide selection of cold and hot dishes, as well as a variety of fruit and desserts. The restaurant also offers some dishes prepared instantly in show cooking. The all inclusive package, besides 3 main meals, offers snacks between meals and all kinds of drinks (beverages, hot drinks, alcohol) and ice cream throughout the entire day. FACILITIES: Spacious terrace offers a swimming pool for adults, with a separate area for children, surrounded by sunbeds and sunshades. Bar service at the pool. Indoor Bar. CHILDREN: The complex HSM Club Torre Blanca offers the following facilities to guarantee fun for the whole family: mini club with entertainers, swimming pool, sports area, etc. Funny mascot called Sami joins the children in different games and activities. Also available baby cots and high chairs in the restaurant, at no extra cost. ADDITIONAL SERVICES: 24/7 reception. WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini golf, playground, sports area to play tennis, volleyball, football, etc. Billiards (extra charge) and table tennis in the complex. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Hsm Club Torre Blanca Hotel Sa Coma
Hsm Hotel Sa Coma
Hsm Hotel Torre Blanca
HSM Club Torre Blanca Sa Coma, Majorca

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