We expected basic for the money we paid to go self catering but what we found was truly horrific. No clear help or idea where we booked in to get our keys and when we did find our 3rd floor apartment we found light fittings that didnt work, no electricity to the ancient and filthy fridge ( for which they had the audacity to try and charge 40 euros for or hob, no bedding other than sheets. Please bear in mind it is very cool in the evenings of October. Mould by the front door and in the bedroom where they have obviously been leaks. Poorly maintained lights, a filthy chipped bath with no hot water. No kettle and hob that had not been connected either. When we complained and I showed the receptionist the photos I had taken she shrugged and suggested I looked at another apartment. Same boat. They had a couldnot care less attitude which took customer service to an all time low. We had to wait seven hours to get two very thin blankets which were begrudgingly given. Because I was showing other arriving guests in the hotel the state of the apartments I was threatened with arrest so got the hotel managers name and the time she arrived.
There were a group of ten other couples who were equally dissatisied with aspects of the hotel, ranging from a murky main pool, to effluent leaking from a pipe in a second floor apartment, cracked glass in balcony doors of family rooms. The food for those on an all inclusive deal was said to be deplorable, but in fairness did improve after the meeting with the hotel manager so it turned out all right for them but they used the next door hotels pool. They then decided half way during our week when the weather improved to close and drain the only pool and I am sure that it will still be refilling by the time the children go back from half term. These apartments have been poorly maintained and do not deserve to get any further customers until essential repairs have been done and general standards improve drastically and that also includes a customer service course for all staff, including the maids. One of whom was extremely offensive to myself and my partner because she thought I did not understand Spanish.
If you want me to go on, I could but, I will not waste anymore of my time thinking about this DUMP!!!!!!
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- Also Known As:
- Appartamentos Club Sa Coma Hotel Sa Coma
- Hotel Sa Coma
- Appartamentos Club Sa Coma Majorca