Just arrived back from this hotel on 3rd october after staying for one week all inclusive.
I booked this hotel on the basis of the trip advisor reviews on here, and was impressed it had been given a travellers choice award ( although I'm not sure what this award is based on, perhaps the number of positive reviews? If this is the case bear in mind that many of these reviews may be given by German customers)
Did the hotel live up to my expectations based on the trip advisor reviews? I must say, no, not entirely which was a bit disappointing. This holiday also cost quite a bit of money, so I feel that I am completely within my rights to give an honest and fair review based on the price.
I stayed in an aparthotel with my husband and 13 month old baby, our first holiday with the little one.
We booked through Travel Republic ( no problems) and flew with Easy Jet. Just a quick word about flying back from Palma airport: Be careful to find out where you are going after check in. We were sent to the wrong security check point in a different departure gate downstairs. This was a very slow moving que. Only after 45 mins did we get to the front of the que to be told we were at the wrong place! This happened to another of English people in the same que and as a result by the time we went to the right place upstairs, we had to run to our gate and people were already boarding! 3 people missed the flight and I wonder if it was because they were also sent to the wrong place! So be careful. With Easy Jet there were also huge ques at check in because they were dealing with all destinations, so get to the airport in plenty of time.
We also hired a car via holiday autos, with Record Go. We felt a bit ripped off because even though we paid for the car and insurance online before we left (and thought that all we needed was a credit card and the confirmation slip as proof), turns out they won't just swipe your card or take the slip. They wanted you to type your credit card PIN number into the machine, which my husband didn't have as he rarely uses it and thought he had done everything online. So I had to pay AGAIN for the same insurance, and also we had to pay 90 euros for a full tank of petrol and bring it back empty. The fact is, you are unlikely to use a full tank of petrol. We used less than half. It's basically just a way for them to extract money from you which is infuriating.
In hindsight, we probably wouldn't hire a car again if staying in Sa Coma, because everything is geared towards walking and cycling. We walked and cycled to Cala Millor and it is a lovely stretch to stroll along. So perhaps if we were staying for 2 weeks we may hire a car, but its not worth it for 1 by the time you have paid for a full tank of petrol. Also we found that a lot of the nearby resorts such as Porto Cristo were nice, but not as nice as Cala Millor where you can walk to.
Other reviewers have talked about Sa Coma being like Blackpool, but I thought it was fine. Yes there as some tacky shops and bars, but these are also present in Cala Millor. It's a nice place to walk around. Everywhere there are rows of shops, activities, bars and restaurants, much of the same however! But it would be very easy to go self catering here. And if you get bored head to Cala Millor where there is a vast stretch of beach and more shops!
Anyway, back to the hotel.
What disappointed me and stayed with me as a poor first impression with this hotel, was the poor welcome upon arrival. I was expecting good things after reading trip advisor. The reception was attractive and clean. But when we walked to reception, the receptionist did not smile and could barely grunt at us! We had just come off an early morning flight, and driven an hour from Palma to get to this hotel. The least you would expect from a hotel with a travellers choice award is a decent welcome and a smile. We felt like we were a burden, not welcome customers! The woman was called Wendy and was English which in some ways makes it worse as you would expect her to be friendly to fellow English customers! We had to wait as our room was not ready. She also offered no information about the hotel, or the all inclusive facilities. I had to ask her to tell us more, at which point she said 'all the information you need is in the room!'
Poor customer service indeed. Wendy should have told us about the safe, activities, mealtimes, towels etc. We were told nothing and the information is very basic in the room. It does not tell you all you need to know.
For instance, it's only because of trip advisor reviews on here that I found out there are a choice of 4 restaurants as well as the main buffet restaurant. These are located in different nearby Protur hotels. You can do these once, and have to book in at the clubhouse. It took us a while to even find the club house! We phoned reception only to be told that the clubhouse is 'close to the hotel!' Well, thanks, that is very helpful.
I would recommend trying the different restaurants. The food is nice but not exceptional at the restaurants, and it makes a change from buffet food at the main hotel.
Also we only found out on the 4th day that we could hire bikes for free as part of the hotel. This is an excellent idea and a huge bonus. You need to eave a 20 euro deposit and they can go quick. We also had a baby seat on the bike, and there are plenty of safe cycle paths. It would have been nice to have been told about this.
Service generally at this hotel was fine, but not particularly friendly. People did their job, but not always with a friendly manner or a smile. It was hit or miss. I found this disappointing as it spoilt the mood. There was the odd exception, such as as a barman who whistled like a bird to the children! But most of the staff were serious and not overly friendly. To add to this was the fact that most staff there only spoke basic or broken English. It could be difficult for them to understand you.
This is predominately a German hotel. We did not think this would bother us until we actually experienced it. I'm not one to make stereotypical assumptions! But I have to say that some of what I have read about the Germans seems to be true!! So many of them are so serious! They just don't seem as fun loving as the Britsh.
We got our wrists slapped twice at mealtimes, because they leave subtle signs on the tables to mark them out as reserved!! We did not realise this and so sat down at the table, only to be told off! This included, turning a teacup over, removing a fork from the table etc!! Why not just leave your bag or take turns whilst another person sits at the table? There are limited high chairs, and on one occasion we got a table with a high chair only to see a ballon stuffed down the high chair. We asked the other tables and were told the table was free, moments later we got into trouble from a German woman who had reserved the table!! But the cheek of it was that there were lots of other empty tables for her to sit on and she didn't need one with a highchair. So watch out for subtle signs!!
On the plus side there were plenty of sunbeds!
Food at the buffet restaurant was hit and miss. Somedays it was great, other days it was poor with limited choice. One day the only main meal I could see at lunch time, was lasagne, and this was almost gone. There was still an hour to go, and I felt they were maybe cutting back on choice because it was no longer peak season. This is unfair on customers. Most of the food itself is nice however, aside from the fish which is over cooked. Also the bread buns in my opinion are rock hard. For some reason you couldn't get the coffee or tea machine to work at lunchtime!
Breakfast is quite good, and you can get cooked to order omelettes. However you must que for these, and there is only one person serving who also has to make pancakes and fry eggs so this takes ages.
My final gripe is with the all inclusive drinks. All inclusive drinks are restricted to a very limited menu. You can't even get bottled water! I found this disgraceful. Coffee is very poor and tasted awful. If you want a nicer coffee you have to pay for it! I went to order a cocktail, and found the nice ones I normally order at all inclusive hotels like piña coladas are off the all inclusive menu! There are a choice of 4 cocktails and all of them were undrinkable. I would go as far as to say that one tasted like rat poison (I would imagine!). You can't get baileys on the menu either. The nice ice creams are also saved for paying customers.
This is very disappointing as effectively, you are not really going all inclusive, yet still pay a lot of money. Sort it out vista Badia!
Finally the snacks in between meal times are appalling. This is basically left over bits from meal times. A few dried up sandwiches (unbuttered cheese and ham), dried up meats and cheese, and rock hard bread buns. The only saving grace is the occasional bit of chocolate cake which you can also get in the buffet.
On one night we had to ask for these because staff had not bothered to put the snacks out. When the food finally came out, there was a rush for it so obviously people were hungry. You should not have to ask for all inclusive snacks to be put out.
Anyway, gripes over. On the plus side, this hotel is spotlessly clean. Rooms are cleaned 5 times a week and the cleaners always do a thorough job. It is also child friendly and the apartment rooms are good. The showers are powerful and there was a bath too which was good for the baby.
The pools are nice with plenty of sunbeds. The weather was not great and we had some rain. But we found out by accident that there is also a small indoor pool. Reception told us it was closed for the winter but we went along and people were using it.
And there is a kids club ( which we didn't use) and obviously a choice of activities which you may enjoy.
Entertainment is not great but they do try hard.
The hotel is also in a brilliant area and location.
In all fairness this hotel deserves 3.5 stars, but because of the gripes listed above I can't give it 4. If service and all inclusive options were improved then this hotel would be fabulous. I hope the manager takes note and makes improvements.
Would I stay here again? Possibly, but I might look into other hotels in the nearby area first.
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- Also Known As:
- Protur Vista Badia Aparthotel Hotel Sa Coma
- Protur Vista Badia Aparthotel Sa Coma, Majorca