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“First holiday with my toddler!”
Review of Club MAC Alcudia

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Club MAC Alcudia
Ranked #22 of 48 Hotels in Port d'Alcudia
Stoke-on-Trent, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“First holiday with my toddler!”
Reviewed May 26, 2012

I have taken my time to consider all elements of our holiday before writing this review. We have just returned from a 10 day holiday at Club Mac and this was our first trip abroad with our 2.5 year old. I have to say that our first impression was not great as the weather was cold and people were just sat around (mainly in tracksuits) and looking miserable... However as our stay continued, and the weather improved, we changed our minds.

Good points: Very clean. Staff cannot do enough for you - very hard working.
Food quality is very good and there is a lot of variety. It can get a little repetitive after a few days though and there is a lack of high chairs at peak times. The show cooking section is good but most of the time there was a large queue and a bit of a shortage here.
The entertainment staff were BRILLIANT and very welcoming. So hard working and friendly.

Not so good points: I have to say that unfortunately, its is the calibre of guests that let this hotel down. Boozy parents letting their wild children run riot. A lot of them totally unsupervised: falling off rides, playing in lifts, attacking my 2 year old with a water gun!!! I am not a "snob" but we had to get away from it all on several days and nights as it was just awful.
The walls are very thin and the other guests loud when returning at all hours...
It is a bit "out of it"
Pools were FREEZING!!! We swam in the sea but couldn't get into the pools?
The Mini Disco starts at 8pm which is too late in my opinion... They should also do some things inside for the kids in the evening (especially when so cold.)

Tips if you are going here:
The free beach bus is very reliable and runs every half hour. We actually walked there most days and it took us 20 minutes.
The Old Town is lovely but we couldn't walk there. It took 10 minutes in a taxi (6Euros)
We had some lovely walks to The Port and this took about 30 minures. It is lovely there. Nice restaurants, beach atttractions, pretty etc...
The horse and cart ride is lovely but pricey @ 15Euros. You will see them up and down the streets.
Take some change for the rides in resort. We were quite strict but they are everywhere!

There is a nice adult only area with payable massage (lakeside)
There is a fish pedicure place (10Euros for 15 minutes)

Overall we enjoyed our holiday here but would not return.
THIS IS NO REFELECTION ON THE STAFF OR THE CLEANLINESS OF THE HOTEL.
Maybe the All Inclusive Family Resort just isn't for us?
The other guests let it down

Hope you found this useful x

  • Stayed May 2012, traveled with family
    • Value
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Helpful?
15 Thank MICHELLELD1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Bolton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed May 26, 2012

Trying to keep my 2 kids AND my husband happy on holiday is always a challenge, but at this hotel complex it was easy. With all the entertainment and the different swimming pools and the great buffet you could´t go wrong. True there are small queues sometimes at the bar towards the end of the evening, but thats only to be expected and we never waited more than a couple of minutes. The rooms were simply decorated but very clean and had T.V.s. and of course as people have mentioned there is a brilliant waterpark just across the road. Alcudia is a nice resort and has lots to look and a fab beach (it´s massive). We had a really good holiday here.

Stayed May 2012, traveled with family
Helpful?
6 Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, E-commerce manager at Club MAC Alcudia, responded to this review, May 28, 2012
Thank you for your review. We hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 25, 2012

This was our first family holiday with 3 kids aged between 3 and 10. The weather was mostly cloudy and we had a storm Sunday night which was very scary. The wind whistled through a tiny hole in the patio doors which kept me awake all night, not good for the following day. The cleaner obviously didn't know how to clean behind the bathroom door as it was grubby when we arrived and there was so much dust and dirt under the bed too. The food was good, although breakfast was the same most days. I did feel like I was eating for the sake of it by midweek. the entertainment started at 8, which was quite late for my 3 year old and it was outside which was very cold. Would be better to have some entertainment inside. The swimming pools were freezing cold. The nearby water park was good but very expensive. There is a regular free bus to the beach which is fab, ran very 30 ,imputed there and back.

Room Tip: Twe stayed in the family room, a double bed, single bed and bunk beds. It was air conditioned which...
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  • Stayed May 2012, traveled with family
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Helpful?
3 Thank K B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellesmere Port, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed May 25, 2012

Just got back from Club Mac , again we really enjoyed it. Staff , entertainers etc all good. We were recognized by so many of the staff from previous years who made us welcome. There has been more improvements to the rooms in the Jupiter, new doors and flooring . We are not sure if these improvements have been done in the other two hotels has we didn,t see but i think they have. Food again was very good. I don,t think we could find any fault with the complex, but --- these are family hotels and we found that unfortunately a lots of the little ones were just let loose by the boozy parents , it,s a shame really that family's from hell are ruining this complex. maybe we are getting old ? . 95% of the kids are great but the other 5% are a pain.This is a brilliant place to take your kids on holiday they will love it

Room Tip: We prefer the Jupiter, top floor facing the mountain , nice and quite
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  • Stayed May 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
3 Thank Peter P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, E-commerce manager at Club MAC Alcudia, responded to this review, May 28, 2012
Thank you for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 25, 2012

First time in Mallorca and it was beautiful. The hotel .....Club Mac is a brilliant place to book if you are a family. Clean, well run with good food choices and excellent facilities. There is a water park opposite so added bonus and very good entertainments team. Highly recommended. There was something for all ages and the price was super right.

  • Stayed May 2012, traveled with family
    • Value
    • Cleanliness
Helpful?
5 Thank Edna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, E-commerce manager at Club MAC Alcudia, responded to this review, May 28, 2012
We are very glad you enjoyed your holiday and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton on Trent
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed May 25, 2012

Although we had a good holiday a this hotel, please be aware of the fact that the 'All Inclusive' could end up costing you endless euros a day. There are so many games and rides strategically placed in the reception area and just outside the main doors as you come out of the hotel all at a euro each, you could end up spending a fortune. The pedalo swans are only free between 10.00am and 1.00pm otherwise they cost 10 euros, then there's the cars at 5 euros a go, the bungee trampolines again at 5 euros, a small theme park which costs an arm and a leg.

All this said the hotel cleanliness and staff cannot be faulted, always pleasant and recognise the kids etc. Kids club was brilliant and the children never complained about going there. The pools are brilliant for kids too as there are plenty of shallow areas.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MacHotels, E-commerce manager at Club MAC Alcudia, responded to this review, May 28, 2012
Thank you for your review. Please take into account that Club Mac offers all inclusive accommodation with food and drinks included. Also included are the entertainment provided by our staff for adults and children as well as the tennis court and mini golf.

However, coin operated games machines and other services provided by third party companies within the hotel grounds like the small cars do suffer a cost.

We hope you enjoyed your holiday and hope to see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hartlepool
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 22, 2012

I have just returned from holiday here and have to admit that although the entertainment, food and staff were all fantastic there were certain points about the holiday which really spoilt it for me. I travelled with my partner, one year old daughter and six year old daughter and my parents. We were given a room with a double bed, single bed and a cot however they were so squashed into the room the wardrobe would not open, the pushchair did not fit in and there was no room to get onto the balcony as the cot was in front of the door as it was the only place it would fit. I asked reception if I could be moved to a family room and was told to swap rooms with my parents as they had a bigger room. I did this however things werent much better, two double beds and a cot again meant you couldnt get into wardrobe and the pushchair still could not be pushed into the room due to a wooden unit which even when moved still wouldnt allow much room. How can a one year old walk around in such a cluttered room?! To make matters worse our room was on the second floor landing so every night drunken people were shouting and singing as they returned to their rooms waking my children. The walls were paper thin and every time anyone banged their door our patio doors shook again waking my child.

The entertainment was great however it did not start til 8pm and as the nights were cold and the entertainment offered was only outdoor my children were tired and cold and didnt even get to see half of the mini disco. We had one overcast and cold day and no indoor entertainment was offered and people were just walking around not knowing what to do with themselves as there was nowhere to go.

The idea of the place is great, there is lot for children to do there and we made the most of this and thought the staff were fantastic (especially Chocolate and the other animation crew) I just really feel let down by the accomodation. We paid a lot of money for that holiday and I would have expected to have a room which was adequate for the needs of our our family. If you are offering a resort which is child friendly then you need to give this a bit more consideration. Especially as most young children go to bed early the entertainment should really have started at least an hour earlier.

  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Linz17xxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Club MAC Alcudia

Property: Club MAC Alcudia
Address: Avenida Tucan S/N, 07410 Port d'Alcudia, Alcudia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Port d'Alcudia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Club MAC Alcudia 3*
Number of rooms: 1024
Official Description (provided by the hotel):
Club Mac is an all inclusive complex located in Puerto Alcudia, Mallorca. The resort specialises in families and at their disposal there are 100.000 square meters with a wide offer for all tastes. Two natural lakes, one of them with kayaks, water bikes and pedalos, spacious gardens, nine swimming pools, including a splash pool for small children and a river pool, Children Village for children between 4 and 12 years old, two entertainment areas: a spectacular stage with professional shows and another area with live music or entertainment every night, two indoor bars, five outdoor bars, three restaurants, burger kiosk , tennis court, sand multi sports court, mini golf, running track, archery, small train around the complex for the younger ones, souvenir shop, etc.The complex has three buildings in which you will be able to find rooms to suit your requirements. Marte, Jupiter o Saturno, all of them with the same quality and good service and sharing all facilities between them. ... more   less 
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Also Known As:
Club Mac Alcudia Hotel Port d`Alcudia
Mac Alcudia Hotel
Hotel Mac Alcudia
Club MAC Alcudia Majorca, Spain

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