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All reviews sea club block d self catering minute walk kids club premium apartment family holiday old town bed apartment main reception great holiday main restaurant ground floor nice resort pool bar great family evening entertainment
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Reviewed 3 weeks ago via mobile

Lovely hotel staff so nice they couldn’t do enough for us and the kids loved it. Lots of pools great choice plus great entertainment for the kids and the adults definitely go again. Will go back again when the girls are a little older as there only baby’s now but they still had fun in the pool

Date of stay: September 2019
Trip type: Traveled with family
1  Thank CatherineR2088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaClubAlcudia, Director de Relaciones con Clientes at Seaclub Mediterranean Resort, responded to this reviewResponded 2 weeks ago

Dear CatherineR2088;

Thank you for choosing to stay with us at the SEACLUB mediterranean resort.
We truly appreciate the time you have taken to write us such a nice review on Tripadvisor.

We are most pleased to learn that you enjoyed the facilities of our hotel as well as the warm service by our team that have made your stay in Mallorca an enjoyable one for the whole family.
Your recognition, in particular to our team, will be shared with them and is a motivation for us to keep elevating our level of service for our guests.

We really hope we can welcome you again in your next visit to the island.

Kind regards,
José A. Llistó
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago via mobile

From the minute we arrived everyone was so welcoming, the food range was more than catering for all, had a range of pools, kids activities and overall catered to the needs of all there, close to shops and souvenir places and only a 10 min walk from beach, easily accessible for all. Did not want to leave.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank Josie13131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaClubAlcudia, Director de Relaciones con Clientes at Seaclub Mediterranean Resort, responded to this reviewResponded 3 weeks ago

Dear Josie13131,

I am delighted to read how much you enjoyed your experience among us.
Your kind words are very much appreciated and will be celebrated with the whole team.
We thank you for choosing SEACLUB mediterranean reosrt as your destination and the whole team is looking forward to welcome you soon again to your next Mallorca adventure.

Warmest regards,
José A. Llistó
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

I'll start with the positives.
- The location of this place is brilliant, 5 minutes from the beach, plenty of shops, bars and restaurants nearby that serve good quality food and drinks for decent prices.
- The amount of pools, playgrounds, splash areas is excellent. Its a large resort but you dont mind as they use the space wisely.
- The woman who worked the reception on Saturday and Tuesday night, lovely way to talk to and ordered taxis with minimum fuss, always advising us of the taxi number to look out for.
- When cleaned the rooms were cleaned well.
- Spacious room - 2 bedroom apartment was very good size.
- The entertainment teams were good, although start times and entertainment were a bit inconsistent.

Negatives
- A lot of staff maybe are suffering from end of season fatigue, especially one of the barman and the Tuesday morning receptionist. The barman went almost out of his way to be obtuse at times and we rarely visited as a result. The Receptionist on Tuesday morning lied about booking a taxi as we waited for over half an hour and none appeared, walked to a nearby hotel and got one within minutes.
- One of the showers in our apartment literally allowed water to go all across the bathroom. Limited towels to hand to use to soak up excess water.
- We rarely got our room cleaned without us prompting the maids. Lack of replacing dish towels, could do with 2 in each apartment.
- Not enough plates, cups and glasses in our apartment considering our size. It can hold 6, it should have 6 of each. I imagine again this is an end of season issue.
- Every so often bin bags waiting to be picked up sat for longer than they should have. This made the resort look unsightly.
-Leftover beach and pool toys made the volleyball court unsightly. I understand that these can be left for other families to play with, but they should at minimum be tidied and put in order.
- Noise from adults only section was extremely loud at night. If they don't want kids in to annoy them they should extend the same courtesy back and keep entertainment noise down a bit.
- Buffet dinner was expensive and wasn't worth the money. Go elsewhere for dinner.
- Chain locks on doors as its easy for kids to open them.
- Gates to each part of the resort should be closed and keys required to open for security and to allow kids to play freely
- Downstairs apartments should have fenced off gardens if possible.

If we were coming back to the area I would consider this hotel again but only if the deal was very good.

Ive got a feeling it wouldnt take much to get 5 star rating but maybe most of the negatives come from end of season fatigue.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank TheForthBoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaClubAlcudia, Director de Relaciones con Clientes at Seaclub Mediterranean Resort, responded to this reviewResponded 3 weeks ago

Dear TheForthBoy,

Thank you for taking the time to submit your feedback in respect of your recent stay with us at our SEA CLUB Mediterranean resort on such a special occasion.

We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place.
We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the different parts of the hotel, will be brought up for further discussion with our Management team for consideration and improvement.

Thanks for choosing SEA CLUB Mediterranean resort.

We would love to welcome you back for many more enjoyable stays in the near future.

Kindest regards,
José A. Llistó
Resort Manager.

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Reviewed 3 weeks ago via mobile

Lovely hotel with lovely grounds. Our 3 year old daughter had an amazing time there. We equally had a great time too with extended family...

Some points to make it an even better hotel (in our opinion)
A chain lock on the upstairs apartments would be helpful as our daughter was able to open the door easily so we had to put a chair in front of it.
A gate for the garden apartment downstairs.
The perimeter gates could do with some form of self closing and access via the cards given. This would make the hotels ground perfect for running children and extra safe.

Date of stay: September 2019
Trip type: Traveled with family
1  Thank thecarpenter1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaClubAlcudia, Director de Relaciones con Clientes at Seaclub Mediterranean Resort, responded to this reviewResponded 3 weeks ago

Dear thecarpenter1980,

Thank you for taking the time to submit your feedback in respect of your recent stay with us at our SEA CLUB Mediterranean resort on such a special occasion.

We are delighted that you enjoyed your stay and appreciate your wonderful comments in relation to our staff and our place.
We greatly appreciate both your positive comments and your constructive ones. Therefore, be assured that the points you have raised with regard to the gate for the garden apartment and a chain lock will be brought up for further discussion with our Management team for consideration and improvement.

Thanks for choosing SEA CLUB Mediterranean resort.

We would love to welcome you back for many more enjoyable stays in the near future.

Kindest regards,
José A. Llistó
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 3 weeks ago

we stayed here for a short 3 night break without the children. A very welcoming reception and clean and pleasant hotel with a wide variety of food to suit all ages. we were situated in a large room in block D, a little walk to the main restaurant but great to walk off the enormous possible plates of food you can devour if you choose. Pool bare serve good drinks and food at selected times so ensure you check things out on the first day. Room cards are needed for all purchases, whether all inclusive or not so a good idea is to get an extra spare one from reception so you can have 2 and leave 1 in the room to keep the air-con on. the hotel is situated a short walk into the town or a taxi or horse and cart can be your choice of transport. plenty of bars, restaurants to choose from with Pippers Restaurant serving great Paella. we will be back with the children for sure.

Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
2  Thank Benn1720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SeaClubAlcudia, Director de Relaciones con Clientes at Seaclub Mediterranean Resort, responded to this reviewResponded 3 weeks ago

Dear MarcoBenn1720;

Your positive feedback is very much appreciated and I am delighted to read how much you enjoyed your experience among us.

Thank you for sharing this with us and all TripAdvisor users.

Once more, we thank you for choosing SEACLUB Mediterranean resort as your destination and the entire team is looking forward to welcome you soon again to your next Alcudia adventure.

Warmest regards,
José A. Llistó
Resort Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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