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IBEROSTAR Ciudad Blanca
Ranked #9 of 48 Hotels in Port d'Alcudia
Certificate of Excellence
Haarlem, The Netherlands
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Happy holiday”
4 of 5 bubbles Reviewed October 19, 2013

Recently spent 10 days here, all inclusive, in a garden view apartment. This was very spacious and exceptionally clean, plenty of storage space and a full-size refrigerator. We were in apartment 4002, 30 seconds from the pool and 1 minute to the restaurant. There was no noise at all at night. The food was very good, plenty of choice at every mealtime. There was always plenty of entertainment for children, although in the height of the season there could be too many children if going as a couple. At the time we went the child level was acceptable. The staff were very friendly and helpful and the level of cleanliness in all areas was second to none. Just one point, as the evenings were quite dark, a couple more lights would be helpful by the bridge as it is quite difficult to see the steps. All in all a very nice place and would return.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Pauline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Ciudad Blanca, responded to this review, October 21, 2013
Dear Pauline,

We highly value the time you spent to share your experience and suggestions about our IBEROSTAR Ciudad Blanca hotel, being fully aware that listening to our guests' feedback is the way to go to guarantee wonderful vacation memories to all our guests.

We took good note of your comments on the lighting of our outdoor area at night; we thank you for your suggestion and commit to improve on this point.

On the other hand, we are grateful for your highlight on the cleanliness of our indoor and outdoor installations as in IBEROSTAR we strive to give total confidence in this area, knowing that hygiene and cleanliness are aspects of primary importance for our guests to feel comfortable in our hotels.

We also appreciate your praising comments on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Last but not least, we thank you for your kind words towards our staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Once again, thank you for your praising comments, we hope that you had a pleasant journey back home and look forward to welcoming you again in our hotel on your next visit to the beautiful island of Majorca.

Kindest Regards,

Online Reputation Manager
IBEROSTAR Ciudad Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,219 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
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Velburg, Germany
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed October 15, 2013

Spent a four day weekend in Port d'Alcudia, Mallorca, Oct 12 -15, 2013 at the Iberostar Cuidad Blanca and while no one suffered, I am not sure I will go back. The good: it is a very nice location right on the beach with less than a mile to walk into the main part of the Port; it's clean and the staff is super helpful when they have a chance. This is a very large property and they often have only two staffers at the front desk and there is often a line, so can be difficult to get into a real conversation with them about a favorite restaurant or thing to do in the area. When you can, they're very good. Breakfast was excellent with some changes every morning.

The less good: many of the lower floor rooms are noisy. The halls echo and it can be difficult to get to sleep early or sleep late. If you want a Mohito, or Long Island Iced Tea, you have to wait till 6:30pm for the main bar to open. Otherwise, you're out of luck. Perhaps I am the only one who would like a mixed drink in the mid-afternoon. Part of a vacation is to relax, where I am and not have to go 'down the street' to have a drink.

Decor is outdated and there are some cracks and other similar issues.

Others in my group were more impressed and maybe I am being too critical, but I think I will vote to roll the 'trip advisor' dice and find another hotel in the area to enjoy when we next visit. Mallorca is a really fun and affordable place. Visit if you can.

Room Tip: Get a room as high up as possible.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Whataniceday25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Ciudad Blanca, responded to this review, October 16, 2013
Dear Guest,

As to us the vision of our clients is the key to complete guest-satisfaction, we are very grateful for the time and effort you spent writing this review on your recent stay at our IBEROSTAR Ciudad Blanca hotel. We are fully aware that this is the best way to achieve superiority and excellence in our daily services.

Further, we would like to point out that despite the fact that our hotel was built a few years ago, we do our utmost to take good care of it, maintaining all of the installations the best we can; nevertheless we took good note of your comment and commit to revise the possibility to renovate some of the areas to ensure spotless and comfortable accommodations to all our guests.

We also took good note of your comment related to the possibility to enjoy a mixed drink in the afternoon and will pass it to our head of department in order to study the possibility to offer this service in the future.

On the other hand, we thank you for pointing out the perfect location of our hotel, right on the beachfront with direct access to the beautiful Playa de Muro, and within a walking distance to the many shopping and dining options on the doorstep.

Further on, we also appreciate your kind words towards our staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, we would like to thank you for your comment on our gastronomy offer as in IBEROSTAR we know that meals are a very important aspect of our guests' overall holiday experience, this is why our professional Chefs strive on a daily basis to prepare a wide variety of typical local dishes as well as the best international delights in order to please all palates, it is very enjoyable to read that we could conquer yours.

Once again, thank you for your visit and constructive critics; we would be enchanted to accommodate you once more in our hotel on your next visit to the beautiful island of Majorca.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Ciudad Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed October 11, 2013

Stayed here all inclusive 29 Sept - 6 Oct, great hotel, good food - the staff were really friendly and helpful, Bryan and Simone from the entertainment team and Lobo and the bar staff were superb. Entertainment was the best we've seen for all inclusive.
Although not 'signed' the quiet pool is more adults only, quite deep but great for a swim.
Only picky thing - everything is upgradeable so you get the basic room no real view. without upgrade.
Location is fantastic, on the beach, with a short walk along the promenade to the harbour and shopping area.
Old town market on Tuesday is a must for bargain hunting.
Tip - Hotel Astoria Playa (across the road) entertainment is really good, its 'adults only' so starts later.

Room Tip: Block 2 is children's ward - ask for block one with a high floor - great sea views. or block 4 n...
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank blottyscot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Ciudad Blanca, responded to this review, October 15, 2013
Dear Guest,

Thank you very much for the time you spent to share your personal impressions on your holiday at our IBEROSTAR Ciudad Blanca hotel; we are glad to read that you enjoyed your stay among us.

We also appreciate your kind words towards our staff, their kindness and helpfulness being our hotel's main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

In IBEROSTAR we believe that nice leisure activities and entertaining evening shows are part of the real holiday feeling this is why our animation team strives to offer a wide range of activities for our guests to join in, we are glad to read that this was a pleasant aspect of your stay.

Furthermore, we are glad that you enjoyed the direct access to the beautiful beach of Playa de Muro and walking distance to the many shopping and dining options on the doorstep, as in IBEROSTAR we do our utmost to find the best location for our hotels.

Thank you again for choosing IBEROSTAR, we hope that you had a pleasant journey back home and to have the pleasure of serving you again in our IBEROSTAR hotels worldwide at your earliest convenience.

Kindest Regards,

Online Reputation Manager
IBEROSTAR Ciudad Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
bedfordshire
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed October 3, 2013

We stayed for 2 weeks all inclusive in a studio apartment with a sea view on the 7th floor. The views were stunning. The food was good a good variety was available. The pool bar in the evening offered a nice piece of steak cooked to order. The staff were all very friendly and always spoke. The evening entertainment was ok better some nights than others, it was outside and as we had elderly parents with us it got rather chilly later in the evening, some evenings it was warmer.
Loved the location, a nice walk along the sea front to the beautiful port area. Would love to return again soon!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hcwbeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed October 2, 2013

The best selling point of this hotel is its location, right on a lovely safe clean beach within easy walking distance along the prom to the port. The hotel is clean, rooms of average size and the gardens are very nice. The smaller pool & jacuzzi are flippin cold, but the sunloungers tend to be cleaner than by the main pool. The decor leaves a lot to be desired, cracked floor and very tired furnishings in the lobby and very small lifts can be a problem for families with prams. Food was ok, most days could find something, Entertainment at night was not my cup of tea ,but staff did work hard & seemed to enjoy their jobs. This hotel should be rated 3 not 4 star and for that reason we didn't feel this hotel was good value for money. Also must point out one particular problem that we encountered after a day of heavy rain, what appeared to be raw sewerage ( but hope that I am wrong ) flooded the street outside the hotel from a manhole cover we believe to be from the hotel. But to finish on a good note the staff on reception & in the dining hall are excellent.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
3 Thank jojo487
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Ciudad Blanca, responded to this review, October 8, 2013
Dear Guest,

First of all we would like to thank you for your preference in selecting our IBEROSTAR Ciudad Blanca hotel for your holidays in Majorca and for the time you spent to write your impressions about your stay as it is our best way to know where we can still improve in our daily services in order to deliver unforgettable vacation experiences to our guests.

We deeply apologize for the nuisance due to the council sewers overloaded during your stay due to the heavy rain, however we would like to point out that we reported many times the problem to the town hall and unfortunately could not find a solution through them so we, at the hotel, contacted a private company to have the problem solved and took completely on us the cost of the repairs.

Moreover, we are aware that our hotel is not of new construction however we do our utmost to maintain all our installations to their original standards, counting with the services of our in-house maintenance team always willing to repair any little failure that may be produced in the hotel, nevertheless due to other comments like yours we commit to revise the possibility to refurbish some of the areas to ensure spotless and comfortable installations to all our future guests.

On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.

Last but not least, we are glad to read that the unbeatable location of our hotel, right on the beautiful beach of Playa de Muro, with its white sand and turquoise water and the walking distance to the many shopping and leisure options on the doorstep was a pleasant aspect of your stay among us.

Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our IBEROSTAR hotels worldwide ensuring you in advance of our utmost care and dedication.

Friendly Regards,

Online Reputation Manager
IBEROSTAR Ciudad Blanca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Essex
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed September 28, 2013

My wife and I and two friends have just returned after spending a week at this hotel. Our flight from Southend Airport was excellent which is more than I can say for the shuttle service from Palma Airport to the hotel. We sat on the coach for over three hours before we reached our destination and decided to cancel the return trip and get a taxi which only took 50 minutes. Reception at the hotel was extremely friendly and efficient. Our apartment in Block 6 was our only disappointment as it was on the ground floor and faced the main road and the horse taxi rank. it meant that you could not open your curtains as you would be visible from passers by. The rooms themselves, although dated, were spacious, clean and comfortable. The hotel itself is in a wonderful position, right next to a regularly cleaned sandy beach and within easy reach of shops and bars. Over the years having been to many all inclusive hotels I can honestly say that the food in this hotel is the best I have encountered. Apart from being delicious the menus change regularly and there was always something new to experience. The staff are fantastic and go out of their way to ensure you have a good holiday. I do not like to pick out particular names but I would like to thank Gabrielle a waitress in the pool restaurant, Sylvia in the bar and Bryan who was one of the entertainment team, all of whom gave us great service and enjoyed a joke or two. I am not one to go back to the same place twice but this one might tempt me. Certainly highly recommended and worth the five stars I have rated it.

Room Tip: If you can afford it pick a sea view room.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mitch045
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sunderland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 27, 2013

We came to this hotel for a second time 2adults , 2 children age 7 and 5 .we were greeted by the friendly reception staff. We were in block 2 ,we had a great garden view which are well looked after and maintained garden.There is 2 pools an adult pool and a children's pool which is great because it is not to deep,so they can play safely. There is entertainment on in the pool,water aerobics then they finish off with a dance which all the entertainment staff and management staff join in, really good to join in or even watch. The entertainment are fantastic , the mini club was great for my kids,the staff kept them busy with games and crafts all the time they were even awarded a medal / certificate at the mini disco for the winners of the afternoon games. The food was fantastic there was so much varity. We are definitely going to return next year 2014. Even the odd thunder storm didn't put us off. Family from Sunderland

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank michael d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Ciudad Blanca

Property: IBEROSTAR Ciudad Blanca
Address: Juan Carlos I 43, 07408 Port d'Alcudia, Alcudia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Beach Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Port d'Alcudia
#3 On the Beach Hotel in Port d'Alcudia
#3 Spa Hotel in Port d'Alcudia
#4 Family Hotel in Port d'Alcudia
#6 Romantic Hotel in Port d'Alcudia
#6 Luxury Hotel in Port d'Alcudia
Price Range (Based on Average Rates): $
Hotel Class:4 star — IBEROSTAR Ciudad Blanca 4*
Number of rooms: 303
Official Description (provided by the hotel):
At the IBEROSTAR Ciudad Blanca hotel, located on the sea front, you will enjoy a holiday that is not only ideally adapted for children, but also perfect for you and your partner. Here, there is time for everything and everyone: the little ones won’t stop playing and while they have fun, you’ll be able to enjoy time for just the two of you. No rushing around, no obligations, no stress. Let us walk you through your ideal family holiday, step by step! For multi-tasking parents. This hotel, which offers countless children’s activities, features studios and apartments that are perfectly adapted for your family. In them, you will find a microwave for heating up meals and snacks or a kitchenette for making sandwiches for your next day trip. Treat yourself! How about some chocolate-dipped strawberries? Or perhaps a typical Mallorcan ensaimada, or even something savoury — Japanese food, anyone? No matter what you feel like, you will be sure to find it; we have dishes to suit all tastes and of all different flavours, including local, national and international cuisine. Going to the beach is a breeze. You are so close that you can simply stroll over to the hammock area with your All Inclusive cocktail in your hand. What’s more, it is ideal for children. Thanks to the long, shallow shoreline, you can enjoy playing with them without any worries. The only problem will be getting them out of the water! Your kids will have an unforgettable time. There is simply no time for them to get bored here. They can spend hours on the slides in the play pool and make lots of new friends in the hotel’s clubs. Horse riding, swimming, bowling,… Boredom does not exist here! Fun times. Enjoy a drink in the chill out area or treat yourself at the spa. The various massages, beauty rituals and treatments on offer will leave you feeling like a new person! If you prefer, there is also the option of playing golf or tennis, or even enjoying an aerobics class. We are pet friendly. It can be difficult to imagine going on holiday without your beloved pet. We offer adapted rooms with a special bed, toys and treats for pets weighing 10 kg or less. ... more   less 
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Also Known As:
Iberostar Ciudad Blanca Hotel Port d`Alcudia
Iberostar Puerto Alcudia
Iberostar Hotel Ciudad Blanca
IBEROSTAR Ciudad Blanca Majorca, Spain

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