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“great holiday”

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IBEROSTAR Ciudad Blanca
Ranked #8 of 48 Hotels in Port d'Alcudia
Certificate of Excellence
Scotland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“great holiday”
5 of 5 bubbles Reviewed September 26, 2013

Don't usually write critiques to tripadvisor but felt that this hotel deserved one. My wife & I arrived on the 15th. of September for a week's holiday, & were very warmly welcomed by the Reception staff one of whom escorted us to block 2.
The Studio, No. 2311, a large spotless & well maintained unit, consisted of a bedroom with two wide single beds pushed together, a wardrobe with full length mirrored sliding doors & bedside tables. A fully tiled toilet with bath & shower & a kitchen/dining/living room with table & chairs, two settees, television & masses of storage space. The Balcony overlooked well kept gardens.
The hotel gardens are impressive the focal point being a pretty pool ideal for children. There's also another deeper pool for adults. All these lead to the Beach Bar which is directly on the main Alcudia beach.
You can dine either in the main Dining Room which has an 'Al Fresco' area, or the Beach Bar. The food is good & varied.
The hotel sits on an enviable position on the edge of Alcudia town surrounded by shops & restaurants, plus within a few minutes' walk you're in the quietness of the Playa de Muro. Bus Stop, mini train stop, taxi rank & horse drawn carriage rank, are right outside it.
No matter the position or structures of any holiday hotel their greatest strength is in the quality of their employees, they can make the difference between having a great or a mediocre holiday, & this hotel excel's in that area.
Yara Martinez is the hotels hands on Manager. This smartly dressed young lady is highly visible & approachable at all times . She leads a team who pull out all the stops to make your holiday enjoyable. Everyone appears genuinely happy in their work. It's not only the entertainment team who create the 'good feel' factor in this hotel, but all members of staff, cooks, waiters, cleaners, bar, maintenance, & reception all contribute to this.
Some examples of this are, Magdalena in reception who was busy serving others, rapidly sorted out an issue I had, a real multitasker. Toni who works in the background as a painter & decorator added to this good feeling as did our housekeeper. The two waitresses, Gabriella & Laura had such a warm & charm, if you could bottle it you'd make a fortune.
The only improvements I could suggest are the renewal of the sun loungers as they're well passed their sell by date, & the tables for two in the Dining room need to be reconfigured as they're too close together.
This hotel is ideal for families with babies & toddlers & couples of all ages ( my wife celebrated her 80th. birthday there) I don't think it's suitable for teenagers or couples who don't like children.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank BernardKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,219 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
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runcorn, england
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 25, 2013

Came back today from cuidad blanca. Travelled with my husband, 2yr old son and 12 week old son.
The hotel is ideal for a wonderful family getaway.
Food is fabulous, beach and pool provide all the entertainment required for little ones and the staff cannot do enough for you.
Would definitely return. Highly recommend.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rexy140284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cumbria
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 20, 2013

We stayed for 12 nights at the end of August. Despite an odd thunder shower we had a fantastic very relaxing family holiday. We stayed with Iberostar in Nerja last year and the quality was so good we decided to use them again. This hotel is excellent for children and Anti, Raquel & all the mini & maxi club staff are exceptional with the children and the hotel provides medals certificates & prizes which were a big hit with our 6 & 9 year old boys. The pool is shallow nearly everywhere and was very safe for the children to enjoy without us constantly being in the pool also !! The apartments are basic and we found going backwards in decor to tiled floors/corridors did make the apartment blocks a little noisy but nothing horrendous. The food was of excellent quality & choice and as we eat quite late I was surprised to see fresh food being made and served even when the dinner service was getting towards closing as often in other all inclusive buffet restaurants this is not the case! Well done Iberostar we will book with you again just a shame Jet 2 let us down badly on the flight home or we'd have had an even better time !!

Room Tip: Canopus block looked nice
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gillian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hedmark
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

Our week in this hotel was truly great, we loved the area and the hotel. We are used to all inclusive hotels, but we are not used to having so much good food to choose from! Compared to others this was spectacular food, first hotel in the history of all my hotel stays that actually has had scrambled eggs that where not runny, and my husband would really like to get the recipe for their pasta sauce. Self serve ice cream for dessert is just genius! I'm sure I have gained weight on this trip. If you are not going for the all inclusive option (although you should), there is a KFC, Pizza Hut and lots of other restaurants very close by. You'll also see Eurospar shops on every corner, so you won't go hungry no matter what your plans are.

I love the fact that the animation team never bothered us at all, I'm not on vacation to be entertained (seems like a lot of others are...), and even though we had a room very close to the stage it did not affect us at all. We could hear the music, but compared to other hotels, where you can't even eat your dinner without belly dancers shaking their stuff in your food and not being able to sit down by the pool without people trying to engage you in some activity this was tranquil. The animation team seems to cater mostly for the kids, and that suits us well. Also, with two pools not too close to each other it's easy to get some peace and quiet and a swim without too many kids splashing around in the deep one. All animation activity is in the shallow pool. All the other staff where friendly and helpful. It also seemed like they could speak a lot of different languages!

The beach is awesome, but I would have liked to have some more information about the beach and the area around the hotel, especially about the sunbeds, which does not belong to the hotels. The beach was very clean for a public beach! Also loved that you could walk all the way to the town on the beach, on the lovely paved blue road.

Our "room" was an apartment, with a big bedroom with a bed that was wider than it was long, a nice bathroom with a tub and a living room with a small kitchen area and two sofa beds. With us being just two people it was almost too much space, but very comfortable.

No place is perfect, I would have preferred the beds to be a LOT softer, and I think the toilet seat in our room must be the most uncomfortable toilet seat in the history of plastic toilet seats. It isn't a new hotel, but I don't really care. Everything should't have to be new everywhere.

Room Tip: If you are super sensitive, stay away from building 2.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lexidh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Deinze, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 13, 2013

Great family hotel. Good location - broad white sand beach just outside the hotel. ,Very good facilities. Calm, clean. Very friendly and helpfull staff. Delicious food. I can recommend to everyone travelling with babies/kids.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank a_grabowski77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nieuwolda
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed September 13, 2013

Had an pleasant stay at the Iberostar Ciudad Blanca.
The food was very good , as Always at the Iberostar hotels where we were.
The rooms are ok , but a little small.
There is only 30 minutes of free Wi-Fi at the lobby once a day , if you want more you have to pay 25 Euro for 2 weeks !!. Yes this 2013 !!!
Even with all inclusive you have to pay for your safe in your room.
The entertainment is ok.
It is a very good place for people who come with (little) children , the animation team does a lot for the children , 100 %
The pool is nice too .
When you go to the beach , which is very nice , and want to have a stretcher you have to pay 9 Euros for 2 persons because they are not owned by Iberostar.
When you walk into the sea you can walk in about 50 meters and then the water is still not above your knees.
At last but not least , the people working at the Iberostar Ciudad Blanca are very friendly.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank peterrus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed September 12, 2013

We booked the hotel for two weeks with our friends ( four adults and two kids of two years old). During the first week all of us got poisoned with the food in the hotel restaurant and felt bad ( vomiting and diarrhea) for 2-3 days, eating medicines and calling for doctors.
The hotel is old, sleeping in the studio is impossible because the window of the bedroom looks in the corridor and you can hear everybody walking and talking around. The evening entertainment is not interesting and very loud near the rooms, so you cannot go to sleep until it finishes.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank Nikita19031985
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Reputation Manager at IBEROSTAR Ciudad Blanca, responded to this review, September 16, 2013
Dear Guest,

First of all we would like to thank you for selecting our IBEROSTAR Ciudad Blanca hotel for your holidays in Majorca and for the time and effort you spent to share your personal impressions on your stay so we can take your vision into account to improve in our daily work and guarantee beautiful holidays’ experiences to all our guests.

We deeply lament hearing that your family suffered from stomach issues during your stay and sincerely hope that everybody is totally recovered at this time, however we would like to point out that our hotel is HACCP certified on food safety and manipulation, moreover at the time of your stay an outbreak with stomach illness spread in the northern part of the island and this is what we assume, sickened your party.

Further, we took good note of your comment regarding our installations, it is true that our hotel is not of new construction but we do our utmost to maintain it to its standards and count with the services of our technical department at disposal for any reparation that the hotel may need.

We also deeply lament hearing that the evening entertainment was not of your liking; our animation team always strives to bring performances which are of good taste suiting all ages and nationalities, we will keep on working to improve on this point so that no wishes will be left open.

Once again, thank you for your visit, we hope that you had a pleasant journey back home and to have the pleasure of welcoming you again in our IBEROSTAR hotels worldwide.

Kindest Regards,
Online Reputation Manager
IBEROSTAR Hotels & Resorts
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about IBEROSTAR Ciudad Blanca

Property: IBEROSTAR Ciudad Blanca
Address: Juan Carlos I 43, 07408 Port d'Alcudia, Alcudia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Beach Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Port d'Alcudia
#3 Spa Hotel in Port d'Alcudia
#3 On the Beach Hotel in Port d'Alcudia
#4 Family Hotel in Port d'Alcudia
#6 Romantic Hotel in Port d'Alcudia
#6 Luxury Hotel in Port d'Alcudia
Price Range (Based on Average Rates): $
Hotel Class:4 star — IBEROSTAR Ciudad Blanca 4*
Number of rooms: 303
Official Description (provided by the hotel):
At the IBEROSTAR Ciudad Blanca hotel, located on the sea front, you will enjoy a holiday that is not only ideally adapted for children, but also perfect for you and your partner. Here, there is time for everything and everyone: the little ones won’t stop playing and while they have fun, you’ll be able to enjoy time for just the two of you. No rushing around, no obligations, no stress. Let us walk you through your ideal family holiday, step by step! For multi-tasking parents. This hotel, which offers countless children’s activities, features studios and apartments that are perfectly adapted for your family. In them, you will find a microwave for heating up meals and snacks or a kitchenette for making sandwiches for your next day trip. Treat yourself! How about some chocolate-dipped strawberries? Or perhaps a typical Mallorcan ensaimada, or even something savoury — Japanese food, anyone? No matter what you feel like, you will be sure to find it; we have dishes to suit all tastes and of all different flavours, including local, national and international cuisine. Going to the beach is a breeze. You are so close that you can simply stroll over to the hammock area with your All Inclusive cocktail in your hand. What’s more, it is ideal for children. Thanks to the long, shallow shoreline, you can enjoy playing with them without any worries. The only problem will be getting them out of the water! Your kids will have an unforgettable time. There is simply no time for them to get bored here. They can spend hours on the slides in the play pool and make lots of new friends in the hotel’s clubs. Horse riding, swimming, bowling,… Boredom does not exist here! Fun times. Enjoy a drink in the chill out area or treat yourself at the spa. The various massages, beauty rituals and treatments on offer will leave you feeling like a new person! If you prefer, there is also the option of playing golf or tennis, or even enjoying an aerobics class. We are pet friendly. It can be difficult to imagine going on holiday without your beloved pet. We offer adapted rooms with a special bed, toys and treats for pets weighing 10 kg or less. ... more   less 
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Also Known As:
Iberostar Ciudad Blanca Hotel Port d`Alcudia
Iberostar Puerto Alcudia
Iberostar Hotel Ciudad Blanca
IBEROSTAR Ciudad Blanca Majorca, Spain

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