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“Generally good, but let down by small beach and location”

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HSM President Golf & Spa
Ranked #18 of 49 Hotels in Port d'Alcudia
Certificate of Excellence
Reviewed August 12, 2011

My wife and grandson have just returned from a week at the HSM President in Puerto Alcudia with mixed feelings. The hotel is very modern, clean and very well equipped, especially the pools, which our grandson loved. The rooms are fairly basic but are light, comfortable and again, very clean. The staff are generally very friendly and helpful - with one notable exception, a barman who was quite rude.

All in all it should have been very good and I'd have marked it 4 out of 5, but a few niggles just took the shine off a little.

The hotel is around 2km from the centre of Puerto Alcudia, with nothing but villas and waste ground in between. Too far to walk for most young children. Although there is a free shuttle bus, it's only a small 8-seater and when there's 20 or more people waiting each morning it can be a long wait for the 3rd or 4th trip!!

The hotel advertises a small beach, and believe it...they mean SMALL!! It is only around 50m long and when the 30 sunbeds are spread across it, it becomes very busy. The rest of the coastline around the hotel is very rocky and the nearest beach is in Puerto Alcudia.

We stayed half-board but very quickly realised that the hotel is geared very much towards the 'all-inclusive' guest and some of the prices charged are scandalous. For instance 2.80 euro (£2.50) for a cup of tea and 3 euro (£2.70) for a child's orange juice at dinner were the worst examples.

The food is good, but as other reviewers have said, repetitive and unadventurous. The salad bar and fish choices were very good, but the hot dishes relied heavily on pork and chips and pizza made daily appearances.

Having said all this, it did not spoil our holiday and we had a great time. The main inconvenience was not being able to take a short walk to the beach with a 7-year old, as we'd expected.

  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Inky2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, hsm customer service at HSM President Golf & Spa, responded to this reviewResponded August 18, 2011

Dear guests,

Thank you for your nice comments. We are glad to kinow that you liked our hotel and that you have spent a nice stay with us. In reference to your comments abou the beach, it is true that is a litle bit small, but very nice. We just want to inform you that there is another beach 2km far away that is a long sandt beach, and we dispose of a mini-bus free that takes you to the center, where you will find this beach. Also we will inform our quality service of your comments about the restaurant. We hope to see you again in Hoteles Saint Michel.

With kind regards,

HSM
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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452 - 458 of 872 reviews

Reviewed August 11, 2011

Just got back from here yesterday and having seen negative reviews before we went, wanted to make sure that on my reurn my comments were posted. I booked a week here for my husband & I. I've been to many hotels over the years and was more than happy with the Hotel President. Our room was of a good size with a lovely view overlooking the sea. The T.V. had BBc1 & Sky Sports which is unusual. The hotel was spotless, with cleaning teams working hard both inside & out. The bar staff (especially the guy with the goatee who got a negative review recently), were friendly & measures were very generous. The food was good. Yes, there was pork almost every day, but there was also fish, chicken,turkey and a pasta & rice choice. I'm not sure what people expect. Good value all round.

  • Stayed: August 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank annmeeannmee54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, hsm customer service at HSM President Golf & Spa, responded to this reviewResponded August 18, 2011

Dear guests,

thank you for your nice comments. It is nice to know that you liked our hotel and specially good service and appreciatte our good value. We hope to see you again in Hoteles Saint Michel!

With kind regards,

Your
HSM
Customer Service

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Reviewed August 6, 2011

Went to the Hotel President with my boyfriend James for 8 days. A really lovely clean hotel with beautiful views across the bay. The food was nice, especially the coconut tart. Even the ice-cream was premium quality! It is a bit of a walk into Alcudia port, and a lot of it is up hill, but we did walk in most evenings so kind of got used to it.
The entertainment is pretty limited, but the animation team are a lovely bunch of people. My boyfriend joined in all the activities including rifle shooting, archery and darts.
The pools weren't designed for lengths, but there are 3 of them and all spotless. You do have to get up early to get a sunbed and even earlier to get an umberella. Top Tip - Make sure you tie something to your umberella. I popped to the loo and when I came back some rude foreign woman had nicked it!! I soon got it back, believe me!
All in all, it's a lovely clean hotel in a nice peaceful location. Be prepared to walk or get a cab if you want more action.

Stayed: June 2011, traveled as a couple
1  Thank Rubyju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 6, 2011

My wife & I went for a weeks relaxation & HSM President fitted the bill perfectly. We had a room overlooking the pool & then raising your eyes the view was magnificent over Alcudia bay. Rooms are adequate - clean & airconditioned with small balcaony - perfect for the evening game of cards & drink relaxing. Staff were all very good, no prolems as we went all inclusive & choice of drinks was very good - bar staff great. entertainment was average - but Brazilian dancers were very good. Hotel is right next to a small beach so nice for a stroll but is out of Alcudia port so we found the car a great benefit & perfect for exploring the north of the island. The spa & fitness centre are great & we used most days (unusual for us) We will go back again. Thank you for happy memories.

Room Tip: Room with pool view is best
  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank AlexMackem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, hsm customer service at HSM President Golf & Spa, responded to this reviewResponded August 9, 2011

Dear Guests,

Thank you for your nice comments. We are glad to know that you liked our hotel and his nice views. To rent a car is a goog choice to discover our beautiful island. We hope to see you again in Hoteles Saint Michel.

With kind regards,

Your
HSM
Customer Service

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Reviewed August 5, 2011

The hotel in general is ok however I would not say it was a 4 star hotel more like a 3 star. The rooms are small but clean. The food is not that good but if you like chips you'll be fine. There is a small beach out the front of the hotel which is lovely it has a beach bar which is really nice. The main town is about a 15 minute walk away or 5 euros in a taxi. Over all we enjoyed our stay at the President but defiantly over paid.

  • Stayed: August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank cheekystacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, hsm customer service at HSM President Golf & Spa, responded to this reviewResponded August 9, 2011

Dear Guest,

Thank you for your comments. We are glad to know that you liked our hotel and the beach. On the other hand, regarding the price, in august we normally don't have offers in august, but depending of the moth sometimes we have very special offers. Hope to see you again in Hoteles Saint Michel.

With kind regards,

Your
HSM
Customer Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2011

A comfortable hotel somewhat below 4" quality in decor. We found the food generally good but occasionally overcooked Local walking is pleasant, but the beach is miniscule and becomes filled from early morning. Walking into town is impractical for families but taxis are as cheap as the hourly local bus. The staff were helpful with a couple of notable exceptions.

  • Stayed: May 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank drodneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4409, hsm customer service at HSM President Golf & Spa, responded to this reviewResponded August 9, 2011

Dear Guests,

Thank you for your nice comments and that you liked our hotel. We will inform about your comments to our quality department about the restaurant. Also wewant to inform you, that just in in front you have the litle beach, but 2 km far away you wil find a very long sandy beach and we have a free shuttle bus that takes you there many time during the day. We hope to see you next time in Hoteles Saint Michel.

With kind regards,

Your
HSM
Customer Service

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2011

Stayed here for a week with my 2 daughters and wish we had booked for longer. Lovely clean hotel in a quiet area near Alcudia Port but close enough to get a taxi (or local/shuttle bus) into the port - 5euro each way-if you want something a bit more lively in the evening!! 3 outdoorpools (bottom one the best) plus a childrens pool and an indoor spa pool (didnt try the spa) and a gorgeous little beach across the road. Staff could not do enough for you and all very friendly and helpful. Room good size and extremely clean. Food was good and some days an excellent choice - champagne for breakfast and desserts to die for- nice touch with jars of sweets at dinner! The entertainment staff try very hard and a couple of the shows were very funny-especially the full monty!! Didnt like the bingo but the movie quiz was good fun! Do have to get up before 8 am if you want sunbeds by the poool but could usually get one and always got one on the beach after breakfast (they are also free to hotel guests). Didnt try the beach bar. Very good holiday at this hotel - we had a great time and would definately return here!

Room Tip: We e-mailed the hotel beforehand and asked for a sea view and got one!
  • Stayed: July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Thethreedegrees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about HSM President Golf & Spa

Address: Cami d'Aucanada, 65, 07410 Port d'Alcudia, Alcudia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Alcudia > Port d'Alcudia
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Port d'Alcudia
#13 Luxury Hotel in Port d'Alcudia
#15 Romantic Hotel in Port d'Alcudia
#18 Family Hotel in Port d'Alcudia
Price Range: $96 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — HSM President Golf & Spa 4*
Number of rooms: 248
Official Description (provided by the hotel):
IN GENERAL: The 4* hotel HSM President stands out for its situation in Aucanada, Alcudia, the resort is full of charm & tranquillity & upholds high quality facilities and good service. It is a perfect choice for couples who want to have a rest and chill out enjoying the privileged environment next to the sea. The hotel is open from May to October. LOCATION: The hotel HSM President boasts of an enviable location, in the privileged residential area of Aucanada, 1,5 km from Puerto de Alcudia and 4 km from the village centre. The beach is just steps away (15 m) offering spectacular view of Alcudia Bay. Aucanada is famous for its golf course Golf Aucanada, one of the most modern and impressive golf courses of Majorca. The hotel HSM President is the closest hotel to the golf course (1 km away) and offers free transport service for guests. Alcudia is situated in the north eastern part of the island (54 km from Palma and 60 km from the airport). Being located in one of the most desirable locations on the island with it's calm, extensive beaches, HSM President is a perfect place for families with small children. It offers idyllic naturals spots, such as Natural Park of Albufera or the forest Cas des Pinar. Alcudia Bay offers uncountable attractions: shops, bars, restaurants, water park "Hidropark", possibility to practice outdoor sports where water sports and cycling stand out among others. Many cyclists choose this area thanks to its incredibly enticing cycling routes that offer different levels of difficulty as well as spectacular views! ROOMS: The hotel offers spacious double and single rooms that present elegant and modern decoration and colours. All of the rooms include a bathroom, hairdryer, air conditioning, safety deposit box (extra charge), telephone, WIFI (extra charge), parquet floor, LCD satellite TV and balcony. Some of them offer an outstanding sea view. The hotel offers also Junior Suites, with extra space and a sofa bed and direct sea view! GASTRONOMY: The hotel offers half board, full board or all inclusive food and beverage packages. The restaurant, with a beautiful sea view, offers an extensive and modern buffet with a huge selection of cold and hot dishes as well as a wide variety of homemade desserts. The restaurant also offers dishes prepared instantly in show cooking. All meals are served in the style of a thematic buffet. Drinks in half board and full board are not included in the price (lunch and dinner). All inclusive offers (besides the 3 main meals) snacks between meals and all kind of drinks (beverages, hot drinks, alcohol) and ice cream throughout the day. The clients are asked to wear suitable clothes for dinner. FACILITIES: The hotel offers 3 swimming pools for adults, and one for children. There is a terrace with sunbeds and sunshades. The "Wellness and Spa" area with beautiful sea view offers an indoor swimming pool with hydrotherapy, Turkish bath, jacuzzi, sauna, chill out area and a gym. One must be at least 16 years of age to access the spa area. Bar service is available at the pool. Inside of the hotel there is an indoor bar and spacious, cozy common areas, as well as a game room. CHILDREN: The hotel offers for children: swimming pool, playground and mini club. Also baby cots and high chairs are available in the restaurant, at no extra cost. ADITIONAL SERVICES: 24/7 reception. Pool towels and bathrobes for rent (with a deposit). WIFI in common areas (no extra charge), WIFI in hotel rooms (extra charge), Internet corner (extra charge). Rent a car and rent a bike. Massage service (extra charge). We accept both Visa and MasterCard credit cards. SPORT AND ENTERTAINMENT: Daytime and evening entertainment, shows or live music various times per week. Mini club for children. Billiards (extra cost), table tennis, tennis court and volleyball in the complex. The hotel is specialized and certified in cycling tourism: not only does the hotel have a well prepared storage room for bicycles, but it also offers general information about cycling routes, meals adapted to the cyclists' needs, etc. Possibility to practice sports in the area. ... more   less 
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Also Known As:
Hsm President Hotel
Hsm President Puerto Alcudia
Hotel Hsm President
HSM President Golf & Spa Majorca, Spain

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