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Ona Garden Lago
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Reviews (399)
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Reviewed May 7, 2013

First visit to this Diamond resort and as usual it is up to the standard expected for Diamond members. We have a ground floor apartment which is ideal for access to the pool area and the back entrance - we have our granddaughter and family with us. Sleeping accommodation is upstairs and is spacious and clean. We are in day 3 of our weeklong stay and I only just discovered the downstairs toilet this morning which caused much amusement. So a big thumbs up - however I will never understand why in this age of the ubiquitous Internet connection that they try to sell one Internet connection per device at 27 euros a pop. Come on Diamond get with the 21st century. Most families carry multiple devices requiring an Internet connection - we have 6 devices of one sort or another. Other than that minor gripe - very happy!

Stayed: May 2013, traveled with family
1  Thank Jim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Ona Garden Lago, responded to this reviewResponded May 22, 2013

We are very pleased to read that you had an overall enjoyable experience here with us. We regret if the Wi-Fi arrangement caused you any inconvenience, yet unfortunately the service charges are beyond our influence as the fees have been applied by our internet provider. We are glad to know that this has not marred your stay, however, and we hope to see you again soon!

Helen Smith
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 2, 2013

We got the package through Groupon and it was excellent value. We had never stayed at a Diamond Resort before but had been old by friends that they were a good standard - and that was very true, We had a 2 bed apart, for 6 but there was only 3 of us. The apartment was clean bright and well kitted out - and no extras except the safe and a good selection of tv channels.
Unfortunately the weather was awful 5 days of showers/ heavy rain with only short breaks and just one day - the last one of sunshine, so a comfortable relaxing apartment was welcome !
Darren entertainer did a stirling job from daily quizes to Boules , guided wals to numerous childrens activities, Check out the activity boardWe only ate in the restaurant once - I thought it was Ok - a 3 course meal was about 15 euro. Most evenings there was some kind of entertainment in the dining room.

As friends told us it is a little bit out - but you can walk about half an hour to beach - but that was too far for my father , so we tended t use car- In April the area looks a little down beat with restaurants , shops and hotels closed.

The staff were all very friendly and very helpful with requests responded to immediately.
Would i go again - yes - great base with a car - but you would not get me back in April,

Room Tip: I think rooms overlooked the pool or the lake. We were 2nd floor overlooking pool - sun morning till noon on balcony.
  • Stayed: April 2013, traveled with family
    • Value
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1  Thank angela18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Ona Garden Lago, responded to this reviewResponded May 4, 2013

We’re really glad that you chose to stay at Garden Lago, and we’re delighted to read that you enjoyed your time here – thanks for your review! We hope you’ll choose to return to this resort, and we look forward to being of service to you again!

Kind regards
Helen Smith
Resort manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 9, 2013

We loved our stay here. While the hotel is located beside an undeveloped swamp, this was mostly hidden! Our balcony view was lovely, we were very comfortable in the 2 bedroom apartment. The apartment was extremely well equipped, important for a self catering holiday. A dishwasher and washing machine were provided AND washing tablets for both appliances! This was a first and incredibly helpful. Had I known I could have cut down even more on the packing! The staff were helpful and generous with their time and information on amenities and directions. A special shout out to Darren the entertainment guy whose sunny personality amused us all. Plenty to do even at the end of March, the hotel was full. All facilities were clean. Very relaxing for parents and great fun for the kids who could fill every spare 10 minutes at the playground, the chess set, the pool table or with the organised animation activities. We enjoyed the Easter Egg hunt and the chocolate making activities. Plenty of English language TV if you miss it. A little far from the beach but perfect if you have a hire car. Quiet at night, beside a large supermarket and near others. I still don’t understand why wi-fi is so expensive but perhaps it only enhanced our holiday with all devices switched off for the week! Excellent value for money. Well done!

Room Tip: Our pool view room was just beautiful, we ate on the balcony as often as we could.
  • Stayed: March 2013, traveled with family
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1  Thank singingtourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 6, 2013 via mobile

We have been platinum diamond members for a while and travel regularly to diamond resorts all over the world. Garden largo is a lovely accommodation in an area which nice but i pressume would be better in high season as many shops, bars and restaurants were closed when we went in April, giving it a derelict feell! (the weather was also questionable). Unfortunately we arrived over the Easter weekend which meant concerns about our room could not be addressed until the Monday and resulted in us having to move twice. When in the correct room it was lovely, it wasn't a renovated apartment but still an apartment over three floors with a private sun terrace was great. As always with diamond the apartment and public areas were spotless. We had a few sunny days which we normally would have had a dip in the pool however i don't know if it was out of season but the pool cleaner didn't make much of an effort and resulted in a few complaints from other guests. The restaurant on site was expensive but good, the manager and staff were good to us. Darren the entertainment co-ordinator works very hard, a lovely guy. Our biggest gripe will seem ridiculous to some but other diamond members should understand... While we were there it became apparent that there were not so many diamond members there, which is usual for low season and apartments are often sold on through various holiday companys which usually works well, we have spent alot of money over the years in maintenance fee's and initial outlay and for this accommodation to be offered on Groupon for £200/week for a family of six is not acceptable. We pay for an agreed quality and standard which is completely lost by offering accommodation at this price during half term. There were groups of lads who drank beer and smoked in the jacuzzi, surrounding the jacuzzi with their beds so no one would dare go in except them. After speaking to some of the guests who were travelling on the Groupon voucher i understand that theres some hard sell on becoming a member and buying an initial package for £4000 but diamond if you continue to offer the accommodation at ridiculous amounts (£200 for 6) the people you get in are not going to buy!!!! Surely that's common sense? Apparently they
Are only doing the Groupon thing in the quiet months so our gripe should affect everyone!!

  • Stayed: April 2013
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2  Thank annaandgemma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Ona Garden Lago, responded to this reviewResponded April 10, 2013

Thank you for your review of your recent holiday at Garden Lago. We’re sorry to read that there were aspects of your stay that caused you disappointment, however.

We apologise that it wasn’t possible to move you to an alternative apartment when you first requested this. As we hope you can appreciate, Easter is a very period at this resort, and there unfortunately weren’t any suitable alternative apartments that we could offer you over the Easter weekend. We’re really glad that our team were able to provide you with an apartment which met with your satisfaction as soon as it was possible to do so, however!

We’re sorry to note your concerns about the pool – we strive to provide an excellent standard of facilities, and there’s no excuse for the pool to have not been cleaned. Please be assured that this has been brought to the attention of the maintenance team, who will ensure that issues of this nature don’t arise in future.

We expect all our guests, whether they are Diamond Resorts members or staying as hotel guests, to show courtesy to others on site, and we’re really sorry to read that your stay was disrupted by other guests at the resort. We encourage everyone to notify the resort’s security staff if they have any cause for concern about the behaviour of other guests, as these issues will then be dealt with as appropriate by the resort.

We really hope that the concerns you’ve raised in your review didn’t spoil an otherwise enjoyable stay at Garden Lago. We hope you’ll choose to come back here in future, and we look forward to being of service to you again soon.

Kind regards
Helen Smith
Resort manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 25, 2013

Just returned from 10Day stay and had a great time. Apt very spacious with excellent sat tv coverage with about 18english channels which was great when weather turned cold. Full size fridge freezer was great to stock up in supermarket 2mins walk away. Jacuzzi heated and lovely when pool too cold due to weather. Darren the entertainer great with kids an would recommend checking out the aactivity board as some great things on offer.had one meal in the restaurant and was great quality and value.
Would definately return to this hotel even out of season!!

  • Stayed: March 2013, traveled with family
    • Value
    • Location
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1  Thank deirdre42c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Ona Garden Lago, responded to this reviewResponded March 27, 2013

Thank you for your review, it is great to hear that you appreciated our services and facilities. We have passed on your compliments to Darren, who always tries to make our guests feel welcome during their stay with us and helps make each visit a special one. We hope to see you again soon!

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