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Aparthotel Ona Aucanada
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Reviews (339)
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All reviewswashing machineaucanada clubrefurbished apartmentport alcudiaquiet resortbedroom unitsummer timesthrough rcinearest shophire carsa calobraquiet sidenice apartmentkitchen equipmenton site restaurantwifi accessold town
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181 - 186 of 339 reviews
Reviewed August 20, 2011

Went for a short break, two nights, to the northern east of the island, whilst already on vacation on the island, in order to see more of this part of the Island, having been to Mallorca once before.

Excellent location, being close enough to the town, but far enough away for quiet when you need it. Wonderful views of both the sea and the Mountains. Local shop on site, gym, jacuzzi, pools, tables tennis, etc.

Apartment was extremely clean, excellently presented, well thought out in design and had everything one needed. With Car parking next to all apartments.

Staff extremely helpful and pleasant, overall a great place and well priced. Well worth staying in the next time we are on the Island.

  • Stayed: June 2011, traveled with family
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4  Thank DRTMcFarlane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this reviewResponded January 15, 2014

Dear guest,

Thank you for your time and for sharing your opinion with us. We are particularly pleased that you had a pleasant stay. The whole Ona Aucanda team strives daily to fulfil all the needs of our customers, and we are pleased that on this occasion, we have managed to make your stay a memorable one.
We are sure that all your suggestions will help other customers to enjoy their stay at Ona Aucanda even more.
We look forward to welcoming you back to the hotel.

Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 12, 2011

Certainly not what we are used to at a time share resort!
We arrived at about 11pm. Having been dropped off down the road from our transfer bus, We walked the steep hill to the club. We were shattered, as it was very warm still. We checked in, and were told that our room was at the top of the hill! We asked if there was any help with luggage, No came the reply!
It was very dark looking for the door numbers, but eventually we found it. All I Ican say was utter dissapointment. We have travelled all over the world in Time share for the last 21yrs, and have never been given anything so shabby, and dirty! I phoned down to reception to tell them straight away. I was told I would have to wait till morning.
We had a call next morning about the "welcome meeting" I asked if he knew about us not being happy with the room and he said no, but come down and we will see what can be done.
He told us that the whole resort was being refurbished, over next couple of yrs, but he could move us to another that wasnt as old. We were happy with the one he gave us, but it was still not what we were used to. it was clean and functional.
We were then given a drink along with everyone else while they sold us trips and meals.
We decided to do the BBQ evening, and Catamaran trip.
The BBQ was very nice, we met some lovely people, some of which were going on the boat trip the next day. The rep was also supposed to be going as well, he was the one that told us "Not to be missed trip" which BBQ, sun bathing, swimming and fishing were included.
How wrong was he!! The Catamaran, turned out to be a fishing boat, VERY uncomfortable for the 6 hour trip. 100 people on board, hardly any room to sit, no where to sunbathe! The BBQ turned out to be a cold piece of chicken a spoon of cold pasta and a piece of stale bread! Everybody on board had paid 40E for this.
We and many others complained when we got back to the rep. He said dont come to me see the manager! We did see her. She was not interested even when I showed her photos of the trip and food. This made everybody feel bad. A sorry and sympathy would have been better than nothing. The trip was with ROBINSONS. Keep well away!
The weather while there was amazingly hot. Too hot to keep going up and down to the beautiful little beach. I wish we could have stayed down there as it was very charming quaint.The walk down was ok, but 240 steps back was a killer!
Alcudia was a 15 min walk down which we did most nights and got a taxi back for about 5E
The pool area at the resort was nice., plenty of sunbeds. The bar was quite pricey, and menu not great. 16E for 1 course Sunday lunch reduced to 11E the week after.
Overall we met some nice people staying there, and had a good social time with them, but I would not stay here again, untill it was fully refurbished. And had got new managment and rep in, with good customer manners

  • Stayed: July 2011, traveled as a couple
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1  Thank BillyElliot1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this reviewResponded January 15, 2014

Dear guest,

From Ona Aucanada we want to thank you for the time taken in posting your opinion in regard to your experience in our aparthotel.
Your comments and suggestions are highly appreciated, thanks to them, we can identify our weak points and at the same time, make improvements in our service.
I remain at your disposal and hope to welcome you again in the near future, when you will be able to appreciate all the developments that have taken place.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2011

The location appears initially a bit remote but it is actually very well situated. You can walk to the Puerto Alcudia in 10-15 minutes where there is a lovely beach and loads of shops and restaurants but when you have had enough you can return to the peace and quite. There is a good local bus service if you want to go further afield. The disapointment for us was that the member of staff who offerred to help with travel problems actually only wanted us to meet with her to enable her to spend 90 minutes trying to sell us a timeshare. She never did resolve our problem, when we did not express any interest in the timeshare we were left to sort out our own problems. We never heard from her again!!

  • Stayed: July 2011, traveled with family
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    • Sleep Quality
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1  Thank R6637BK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this reviewResponded January 15, 2014

Dear guest,

On behalf of the whole team, I would like to thank you for the time you spent in sharing your experience in regard to your stay in Ona Aucanada, which I have noted with regret has not been to your complete liking.
Making our customers satisfied is our main objective; therefore, day after day the whole team strives to offer our customers a better service than that perhaps expected. We regret that on this occasion we have not been able to achieve this objective.
We look forward to welcoming you to Ona Aucanada in the near future in order to show you our daily progress.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2011

friendly staff and nice appartment with SUPERB views over the alcudia bay and aucanada island. ice pools for a chill out (as long as you dont mind kids). food and snack ok if your fine with burgers etc. did not see any of the entertainment, but going out down to the local restaurant "terrezza" was a far better idea. superb food and even better location , 3 times in 1 week my wife and i visited . 320 steep steps walk down from appartment but worth it (hard work coming back up full of wie and food). would strongly reccomed a car and a trip to ARTA - alccudia walled town and pollenca. great break.

Room Tip: ask for a room/appartmet with sea view, the higher up the hill the better the view!!
  • Stayed: July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank legend_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this reviewResponded January 15, 2014

Dear guest,

Thank you for your time and for sharing your opinion with us. We are pleased that you enjoyed your stay in our resort.
We are sure that all your suggestions will help other customers to enjoy their stay at Ona Aucanda even more.
We look forward to welcoming you back to the hotel.

Kind regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2011

Great, big and clean apartment with an absolutely great view (Perfect, except for noisy air-conditioning). Not sure about "quality-to-value" since we got a great deal through Expedia. Anyhow, nice and helpful hotel personnel, decently priced hotel supermarket. Location was fine; Puerto Alcudia within walking distance (although the way back is steep up-hill). Up-hill does result in great view though! Great hotel pools, nice and clean beach at the port. Restaurants at Port differ in quality, mostly "decent" to "good" and prices are very affordable. If you really want to do sight-seeing besides landscape views I recommend a car: except for water sports, tourist option in Alcudia are very limited. Bike renting is also a good option although the many hills can make it quite a challenge for the untrained bikers.

Room Tip: Flight+hotel combination deals offer amazing discounts!
  • Stayed: June 2011, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank AHC_1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnaHotels, Director de Relaciones Públicas at Aparthotel Ona Aucanada, responded to this reviewResponded January 15, 2014

Dear guest.,

Thank you very much for your warm comment, which is a great motivation for the whole team.
Ensuring that all our guests have a fabulous stay is our main objective and knowing that we have achieved it gives us pride.
We hope to host you again in your future visit.

Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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