I completed my booking with travel republic for a 9 night stay one month before travelling. 36hrs before we were due to leave I received an email from travel republic saying there would be a charge to my holiday: I would have to pay for myself, my wife and my son to use the splash park. The total cost of this would be €210! Already alarm bells were ringing. I called and complained to TR and they told me to email customer services who would get back to me in 14 days! I asked if it was possible to cancel as we booked for our son and the splash park (included at time of booking) was the main reason why. I was told the hotel had changed its policy and I'd still have to pay full price if cancelled due to short notice to which I retorted I'd only found out 25min ago that my holiday was changed by THEM.
Anyway... Arrived at hotel after 2hr transfer (travel republic had advertised 50min). Asked reception staff about block C as I'd upgraded to a superior apartment all inclusive gold (and as well as all other amenities I hoped for some English tv channels as son in bed by 8pm and possibly some kids tv for him).
The rude receptionist said I hadn't paid the extra and I said that I had. She then told me I was lucky as I should have been in block D as this is what TR booked for me but that this block is closed at present. Too tired to argue we eventually found our way to our apartment heaving our bags along.
In my opinion 2* at best. So I went straight to reception and said I'd pay to upgrade and was told this would be no problem if I would pay €900 (€100 per night). I pointed out that on their website the difference between A and C was around €160 ( a difference I thought I'd paid already). I asked to see the manager. I'm still waiting.
Now the apartment: AirCon not working in living area after 7 days still on going; water over floor 3 nights running which I cleaned myself and was told that it was the fridge defrosting and it's been dry last 2 nights so fingers crossed; last night called reception to report shower falling off wall whilst in use and was laughed at but maintenance sent and said screws loose. On plus side apartment is good size but very dated and just too much to mention it all. But there is no way this is a 4* property. Maybe 10 years ago.
I asked for a bottle of water for the room and was told to go to the shop and buy one!
No bottled drinking water in rooms, chipped crockery in restaurant and room, no pool/beach towels, no sundries in aptmnt, no help with luggage, no appearance of manager when requested...
4* indeed! My advice - don't go.
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- Also Known As:
- Insotel Club Cala Mandia Hotel Porto Cristo
- Insotel Hotel Cala Mandia
- Cala Mandia
- Insotel Hotel Porto Cristo
- Insotel Cala Mandia Resort & Spa Porto Cristo, Majorca, Spain