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“Excellent value, superb staff.”

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Salles Hotel Marina Portals
Ranked #1 of 7 Hotels in Portals Nous
Certificate of Excellence
Reviewed October 25, 2013

The hotel is spotlessly clean with some of the best staff you will find anywhere. They made us feel very welcome, were accommodating and nothing seemed like too much trouble. Our family room on the 6th floor was clean an whilst there was a shortage of pillows for our liking, the beds were very comfortable indeed. The breakfast buffet was excellent. We tried the buffet dinner one evening but wasn't very good value when compared to what is available locally and devoid of any atmosphere at all. This is the only real fault we could had with this otherwise excellent hotel.

Stayed: October 2013, traveled with family
Thank Niall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallesHotels, Director General at Salles Hotel Marina Portals, responded to this reviewResponded October 27, 2013

Thank you for sending your review and for having chosen our hotel for your holidays in Mallorca this time.

The Sallés Hotel Marina Portals team will keep on working hard to mend any mistakes and to improve both service and product , every day.

We will be really happy to welcome you and your family in this house when you visit Mallorca again.

Thank you very much

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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659 - 665 of 1,212 reviews

Reviewed October 25, 2013

Recently returned from a 4 night break at this hotel where we were very impressed by the standard of everything, including the staff in all areas and the cleanliness. The hotel is spotless with good quality furnishings and is a mixture of modern and traditional. The bedrooms are comfortable and some have steps leading from the patio to the pools and gardens. The choice at breakfast was fantastic with something for everyone, including chilled champagne, and every morning we were greeted with a smile and shown to a table. On the last morning we had an early start but didn`t need to miss breakfast as the dining room was open for us with all of the usual fare except for cooked items. The staff were all friendly, polite, obliging and very efficient, nothing was too much trouble. We were surprised the golfer wasn`t impressed but if he was with the group we saw on a couple of occasions in the hotel and outside maybe the Ship Inn was more tolerant of the loud, foul mouthed member of the party.

Room Tip: Some rooms have steps to the pools and gardens.
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  • Stayed: October 2013, traveled with family
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Thank travelfan46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallesHotels, Director General at Salles Hotel Marina Portals, responded to this reviewResponded October 25, 2013

Thank you for choosing Sallés Hotel Marina Portals for your break in Mallorca this time.

Thank you for taking the time tu put on writing your comments.

We really appreciate all the comments. The positive and the negative ones. They are all positive for us. They help and encourage our team to mend mistakes and to improve our service.

It would be really nice to welcome you in our hotel in your next visit to Mallorca.

Thank you very much

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

We booked this as an autumn break and wanted a good quality hotel close to a beach but central to other places for visiting. What we got was a fantastic hotel which was spotless, great rooms with excellent breakfast and evening buffet. All staff were friendly, helpful and worked hard to ensure the guests were properly looked after. The reception staff were very helpful and assisted us in every way, the dining room staff were friendly and efficient and the barman worked his socks off to fulfill large orders, always with a smile on his face. The various managers checked food,tables etc to ensure all was as it should be and rooms and the pool were cleaned daily. Sun loungers were plentiful and some looked brand new, and the hotel grounds were pristine. We upgraded to half board before arriving and this proved to be an excellent decision as we were treated to a top class varied buffet every night at a fraction of the price of the small eating places nearby. Our room was on the 5th floor (525) with one of the corner balconies,so we got extra sun time and great views. We have traveled to many countries over the years and over all this hotel was one of the very best. There has been the odd negative recent review on this hotel, they must have been written by the professional whinging brigade, IGNORE THEM and go with the many great reviews, as they deserve every one of them this hotel is great and we are already planning our trip next year. WELL DONE TO ALL STAFF YOU CAN BE PROUD OF YOURSELVES.

Room Tip: Book a high floor for a nice sunny balcony.in the evening.
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  • Stayed: October 2013, traveled as a couple
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Thank adventure18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallesHotels, Director General at Salles Hotel Marina Portals, responded to this reviewResponded October 25, 2013

Thanks for choosing Sallés Hotel Marina Portals to spend your break in Mallorca this time.
We are glad to know that you had a very nice experience with us.
Thanks too for sending your review.
We will keep on working to improve our hotel and our service to offer our visitors the best of us, as they always deserve.

It would be great to welcome you here again when you come back to our island.

Thank you very much

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Reviewed October 22, 2013

No complaints from this hotel, to say it is 'average' is a tad unfair. It is a Spanish 4 star hotel, it is not a London 4 star hotel and you cant compare the same. It is a good quality hotel and I think to complain about the décor is poor, get a life. This is not an expensive hotel, don't think you pay little and get more than expected. We had a family room, very nice, cleaned daily. Friendly and helpful staff. The manager greeted everybody everyday at breakfast, was a nice touch and boy oh boy what a breakfast. We ate at the pool bar a couple of times, food good and priced well. A short walk to the marina, Stay at this hotel.

Only a short walk to the beautiful marina.

  • Stayed: August 2013, traveled with family
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1  Thank Eggchips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallesHotels, Director General at Salles Hotel Marina Portals, responded to this reviewResponded October 23, 2013

Thank you for sending your review about your stay in Sallés Hotel Marina Portals.

Thank you for choosing us for your holiday in Mallorca this time.

We shall be working to improve, day after day, our service and our product and we would be really pleased to welcome you again in our Hotel in your next visit to Mallorca.

Thank you very much

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Reviewed October 21, 2013

Just had 6 nights B&B at the Marina whilst golfing in Mallorca. Very surprised by all the positive comments, whilst the hotel is comfortable enough and in a great location the standard in my opinion falls short of 4 Stars. Don't get me wrong there is nothing wrong with the place that a small refurb couldn't accomplish but I thought the overall experience was very average. Out of our party of 6, most of us took breakfast at the Ship Bar(next door) and we were happy to pay the €6 euro cost for decent food rather than the Buffett food in the Marina.
To summarise, good value for money but not what I was expecting

Room Tip: Ask about WI FI signal, in our room it was non existent
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  • Stayed: October 2013, traveled with friends
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1  Thank Peterjames0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallesHotels, Director General at Salles Hotel Marina Portals, responded to this reviewResponded October 21, 2013

Thank you for using Sallés Hotel Marina Portals for your holiday in Mallorca.

We regret very much that we could not fullfill your expectations, although you found it was good value.

Thanks for sending your review. We do not get you wrong. Your opinion and expectations are as good and respectful as anybody else´s, and we always take them in consideration in order to improve our service and our product for the future.

We would be happy to welcome you here again in your next visit to Mallorca.

Thank you very much

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Reviewed October 21, 2013

We booked this hotel for a birthday celebration which consisted of very young children up to the more mature traveller and in our opinion they catered for all ages. The indoor pool was heated and very warm, outside they had a shallow children's pool and a large main pool. There is a spa which looked good but we didn't use it. The buffet breakfast had plenty of choice with boiled eggs, omelettes etc and the usual bacon, sausages beans etc and yes bottles of champagne on ice.Our room was 435 set up for three adults, the room was big enough to do this, it had a large bathroom which was modern. The staff were all very polite and check in was easy and fast. They had a room to look after your luggage on departure day and showers etc which is great if you have an evening flight. If you had a room high up and the opposite end to ours you would have a sea view so you could request this. The hotel is in a nice area and a short walk to the lovely marina. Outside reception there is a good selection of restaurants all in walking distance.

Room Tip: 435 is a good size there are nice rooms on the ground floor which open out onto the gardens which wo...
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  • Stayed: October 2013, traveled with friends
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Thank janekd39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallesHotels, Director General at Salles Hotel Marina Portals, responded to this reviewResponded October 21, 2013

We all thank you for having decided to spend your holiday in Sallés Hotel Marina Portals this time.

We also thank you for sending your review. We can see that you had a nice time and we will try to improve both product and service for the future.

It would be really nice to welcome you in our hotel again next time you visit Mallorca.

Thank you very much

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 21, 2013

We got a fantastic deal on this hotel, so we didnt expect the Ritz, and we knew the location was good, so for three nights at the deal offered, we didnt realyl care... There was 28 of us......

Well we arrived early am and were delighted to find our room was ready!!! So off to the room to unpack and hit the pool....

This hotel is unbelievable!!! It is immaculately clean, and the staff are amazing. They cannot do enough for you... The bar man in the hotel lobby bar, handled 28 of us with humour and became part of the crew....

The breakfasts were fantastic and very very varied..... The dining room was lovely too.... Again, the head waiter was a total gentlemen and we were always greeted with a warm smile and friendliness..... 10/10 for staff and even the selection of food.

The rooms are basic, but what do you expect for the price we paid. They are sooo clean and functional... and hardly any time was spent in the room.

The location is perfect too. You can walk to Porta Portals, and its a 5 minute ride to Illeatas Beach, which is a must.....

All in all, this is a fantastic find, and we will all be back next year!!!!

Well done to the management on having such a great team....

I would recommend this hotel to everyone.....

Room Tip: Higher floors have a lovely view.
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  • Stayed: October 2013, traveled with friends
    • Value
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Thank HottottyLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SallesHotels, Director General at Salles Hotel Marina Portals, responded to this reviewResponded October 21, 2013

Thanks for choosing Sallés Hotel Marina Portals for your holiday in Mallorca this time.

Thanks for taking the time to put on writing your review.

We are happy to see that you enjoyed your stay with us and we will be working to improve both, product and service for the future.

We will be really pleased to welcome you here again in your next visit to Mallorca.

Thank you very much

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Salles Hotel Marina Portals

Address: Ctra. d'Andratx s/n, Km. 10, 07181 Portals Nous, Calvia, Majorca, Spain
Phone Number:
Location: Spain > Balearic Islands > Majorca > Calvia > Portals Nous
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Portals Nous
Price Range: $75 - $262 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Salles Hotel Marina Portals 4*
Number of rooms: 188
Official Description (provided by the hotel):
The traditional-style Marina Portals offers stunning Mediterranean Sea views just 7 minutes' walk from the beach. It has a pool and a spa, and the air-conditioned rooms have a kettle and satellite TV. Guests have free access to the spa, which has a water circuit, sauna and steam bath, as well as chromotherapy and other relaxation and beauty treatments. Marina Portals also has a large sun terrace with loungers. All the spacious rooms in Marina Portals have a private balcony and free Wi-Fi. They have antique-style furnishings and safes. Many of the rooms have sea views. Marina Portals offers a breakfast and dinner buffet service. The hotel's snack bar has a terrace, and the Coral Bar offers a range of drinks. Marina Portals is less than 10 minutes' drive from the capital of Palma de Mallorca. The bars and restaurants of Portals Nous, as well as the marina, are within 10 minutes' walk. ... more   less 
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Also Known As:
Marina Portals Hotel
Marina Portals Nous
Salles Hotel Marina Portals Portals Nous, Majorca

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