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Reviewed 2 weeks ago via mobile

My wife and I stayed here for a week from the 10th September
Must say first carnt fault the hotel itself excellent location clean and bright staff couldn’t be better.
Now to the food stayed half board and must say both breakfast and evening meal was lukewarm at the best chips for every evening meal.we where so disappointed that we ate out on 3 nights and we where not the only ones.
Would we return i very much doubt it.
Trevor
Grimsby

Date of stay: September 2019
Trip type: Traveled as a couple
3  Thank trevorw96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalesSantaLucia, Quality Manager at Globales Santa Lucia, responded to this reviewResponded 2 weeks ago

Dear Trevor,

Thank you for sharing your feedback. We're sorry to read that our food didn't meet your expectations. We would like to inform you that we check the food temperatures several times a day and the results show that is above the legal sanitary standards. Serving the food at higher temperatures at the buffet can just spoil it or overcook it.

We hope you can trust us again and we hope to see you again soon.

Best regards,
Globales Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

fantastic location excellent breakfast and generally food was very good, i find it very frustrating that people comment that the staff are rude and unfriendly,this was my second visit having stayed there last year(already booked for 2020).i found every member of staff very helpful polite and very hard working.stayed in room on second floor and found it very convenient and easy to walk down stairs and no need to wait for lifts(hopefully will get similar floor next year) weather was great first week second week not so good but cant blame hotel for that.i would have no hesitation in recommending this hotel to anyone and am looking forward to my 2 weeks their in 2020 Kev and Josie Bartlett 31 august 14 sept 2019 ( kevbartlett62@sky.com)

Room tip: fantastics views from every room
Date of stay: September 2019
    • Rooms
    • Cleanliness
    • Service
2  Thank packedandbooked
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalesSantaLucia, Quality Manager at Globales Santa Lucia, responded to this reviewResponded 2 weeks ago

Dear Kev,

Thank you so much for your positive feedback. We're very happy to read that you enjoyed your holiday at the Globales Santa Lucia. As you know our staff works really hard to satisfy all our guests' needs and expectations.

Looking forward to seeing you again in 2020!

All the best,
Globales Quality Manager

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Reviewed 3 weeks ago via mobile

Arrived at the hotel after a 10 hour flight delay, we got there at 21.00 and were greeted by a very nice man by the name of Sebastian who was aware of our delay and asked if we wanted to eat as the restaurant was closing he said he could get us something but we declined as we just wanted to get to bed. We stayed a week and could not find fault with anything all the staff were very friendly and polite the breakfast had an array of food the evening meal was again a variety of different starters and mains , the rooms were very pleasant and we had a sea view , the rooms were cleaned every day and also the towels changed, they give you separate towels for the pool area or beach, all in all I would definitely recommend this hotel and will definitely be returning , one thing I must comment on which we found quite amusing was they state in the hotel documents and reiterated by the TUI reps that no towels are to be placed on sun beds unless to are using them but while having a cup of tea on the balcony every morning up they came with towels and pegs to hold the towels on and off they went to breakfast , we both thought this amusing as it were the same ladies every morning. As a closing note Sebastian made a long day very pleasant for us with his very friendly attitude , I hope the Hotel is very proud of him THANK YOU

Date of stay: September 2019
Trip type: Traveled as a couple
2  Thank 565philt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalesSantaLucia, Quality Manager at Globales Santa Lucia, responded to this reviewResponded 2 weeks ago

Dear Phill,

Thank you so much for staying at the Globales Santa Lucia. We're very happy to read that you had a great stay despite the flight delay. We work very hard to provide a quality service.

Looking forward to seeing you again very soon!

Best regards,
Globales Quality Manager

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Reviewed 3 weeks ago

We spent a wonderful week here in this fantastic adult only hotel. The location is ideal looking out over the sea with easy beach access, close to shops, pubs and restraunts. We stayed half board and the food was very good with lots of choices each day. The room itself was lovely but not that big but was ideal for us. we had a lovely view overlooking the sea. Staff were very friendly and always willing to help if needed. We would definitely recommend this hotel and hope to visit again.

Date of stay: August 2019
    • Value
    • Location
    • Service
2  Thank NiamhO236
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalesSantaLucia, Quality Manager at Globales Santa Lucia, responded to this reviewResponded 2 weeks ago

Dear NiamhO236,

Thank you so much for choosing the Globales Santa Lucia. We're really happy to read that you had a perfect stay with us. There's a great teamwork to satisfy all our guests' expectations and needs.

We hope to see you again very soon!

Kindest regards,
Globales Quality Manager

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Reviewed 3 weeks ago

read the negative reviews before booking, and a family member who had been previous, so I booked it, what a lovely place ,as a previous reviewer said the reception manager, with Glasses, sorry didn't get your name, was very nice polite and helpful,I found ALL the staff pleasant and easy to get along with, even the people who didn't understand much English, A special mention to the breakfast cook, a young woman who had a lovely smile every morning and a chat whilst she cooked your eggs to your liking, my wife is disabled and was able to get around the hotel very easy, the hotel is clean,tidy and well run, I don't play Bingo, but maybe tempted for 500 Euro a game!. the night entertainment was brilliant, some of them could put our named groups and singers to shame, loved it all, looking to return in May/Early June next year,

Date of stay: September 2019
2  Thank trustypaul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GlobalesSantaLucia, Quality Manager at Globales Santa Lucia, responded to this reviewResponded 2 weeks ago

Dear trustypaul,

Thank you so much for staying at the Globales Santa Lucia and for sharing your experience. Positive feedback motivates us and encourages us to keep working hard.

Looking forward to seeing you again next season!

All the best,
Globales Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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