God knows where these negative reviewers have been but it can't be the same place where we stayed!! My family and I were at the Santa Lucia from 10/04/10; initially for one week but due to the Icelandic eruptions our stay was extended to 10 days - at no further cost to ourselves and with no compromise in the superb all inclusive service!
I totally disagree with the previous negative commentary.This hotel may not be a paradigm of excellence but believe me, I have stayed at far worse so called 4 star establishments and the Santa Lucia (rated at a modest 3 stars) outshines these in every respect fully deserving of it's Thomson 4 'T's. Something which my family and most of our fellow travellers also agreed with.
The hotel has one of the most beautiful locations in Mallorca with golden beaches either side gauranteeing a sea view, and also within a few meters of the various shops, bars and restaurants of Palma Nova. Check-in was swift and efficient and we were given room 715 which had a fantastic view of the Son Matias bay. We found the room to be perfectly adequate and considering we had a standard double with an extra bed for my teenage son, there was sufficient space for all three of us. It was cleaned every day and included a fitted hair dryer in the bathroom, complimentary soaps, gels & shampoos with fresh towels provided daily. We had no problems with hot water at all.
Spanish hotels tend not to include tea & coffee making facilities so these should not be expected. Safe, fridge and T.V are all there if you need them but we never found it necessary and we also rarely watch TV whilst on holiday! However, it was useful on this occasion if only to to keep abreast of the volcanic situation.
There are a generous selection of dishes at each meal time catering for every possible palate and the choice is so varied that it is quite inconceivable for anyone to struggle to find something suitable. Additionally, we never encountered "luke warm" food and were very satisfied with the standard of quisine and drinks available - which I must also point out that for all inclusive guests there are very pleasant house red & white wines, various soft drinks such as Pepsi, Fanta etc and local draft beer. Like the food, these are on a self-service basis with completely unrestricted use. There is a specific area in the restaurant for A/I guests which is simply designed to segregate these additional services from other non-inclusive guests.
Any complaints from half board guests were completely unjustified, as the hotel upgraded these people to full board (including soft and alcoholic drinks at meal times) absolutely free of charge over the enforced 'extra time'. Under no circumstances were they obliged to do this but they obviously thought it would relieve some anxiety throughout this unfortunate spell.I thought it was a great gesture - however ungratefully received. Still, where would the English be with nothing to winge about!! Perhaps the reported sicknesses were due in part to over indulgence!! My family and aquaintances never suffered any such discomfort but then again, we don't tend to gormandise just because we are A/I.
The evening entertainment was excellent commencing with a quiz and bingo, which was organised extremely well by Sam and Sonia. The bingo prize money was always in excess of €100 and the ongoing accumulating 'Jackpot 12' reaching over €400 whilst we were there!
This is followed later by the main cabaret acts comprising of solo singers, duo's and various other dance and magic acts. More entertainment continues into the early hours in the cocktail bar, which does allow smoking but being non-smokers, we just decided to sit near the doorway.
There is a designated A/I area of the main bar and drinks here are limited to 2 per person for obvious reasons. However, repeat trips are unlimited and the swift service and generous measures (half a tall glass is one shot!) were more than welcome! Light snacks are also available to A/I guests in the afternoon from this bar.
All in all, we thoroughly enjoyed our stay at the Santa Lucia having met some very nice people and my son also had a wonderful time making several new friends in the process!
If we had any cause to complain then I would say so but I have nothing but sincere praise for this hotel and it's friendly, efficient staff. Thanks must also be given to Thomson's for their hard working and level headed staff operating under such unique and sometimes trying circumstances.
We will definitely be back!!
- Official Description (provided by the hotel):
- The Globales Santa Lucia Hotel in Mallorca is located in the best area Palmanova, positioned on the sea in between the beaches of Son Matias and Palmanova. The main floor areas of this hotel in Palmanova, are spacious, with lovely lounges and climate controlled dining room with an exquisite buffet, a pool bar with snacks. At night there is live music and entertainment, including cabaret shows and dancing. The hotel has outdoor swimming pools for adults and children and an indoor heated swimming pool in the winter where you can also enjoy a jacuzzi, sauna and Turkish bath. ... more less
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- Also Known As:
- Santa Lucia Palma Nova
- Hotel Santa Lucia
- Globales Santa Lucia Hotel Palmanova, Majorca