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Globales Santa Lucia Hotel
Ranked #12 of 39 Hotels in Palmanova
Certificate of Excellence
Manchester, United Kingdom
Level Contributor
31 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“good hotel”
Reviewed April 22, 2013

just returned from 11 nights at this hotel.we were very pleased with everything.the food is very good and the location is exceptional.the entertainment is average although matthew the host is very good.the only thing we were not happy with was the cost of hiring the room safe.we paid 68 euros for 11 nights with 10 back when you check out. this is very expensive.apart from that the bar prices were reasonable.the staff are very friendly and attentive.oerall we would recommend this hotel to anyone.

Room Tip: ask for a room overlooking the pool as this gets the sun all day
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eastlands_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Santa Lucia Hotel, responded to this review, April 26, 2013
Dear guest,

In the name of all staff and management here at Globales Santa Lucia hotel we thank you for posting a review about your experience in our hotel and for choosing Hoteles Globales as destination for your vacation.

We are very motivated for your comment about our hotel, especially those referring the service of our staff. In Globales those are part of our guiding principles to ensure memorable holidays. All our staff will be happy to read that their work left you a nice impression.

About the items that you are not agree, we will take note of them because all the points are always checked by our team to know what we are doing wrong and therefore must be improved.

We will be glad to welcome you back. We remain at your disposition for further assitance.

Kind regards,
Quality manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,882 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (792)
Date | Rating
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English first
cheshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 19, 2013

What a fantastic hotel. This was our first visit and we will definately be going back. Rooms very clean, we were on the 6th floor. All staff very friendly with no exceptions. Food excellent, and so much to choose from. Entertainment in the evenings was poor, except for George the American comedian / singer. The two entertainment staff Mathew and Becky were very good. When we arrived they had only been there a couple of weeks and the improvement over the fortnight we were there was great.I do think they should have more say in the games they play instead of following an agenda set by there employers. I cannot understand anyone moaning about the food.

Room Tip: the rooms overlooking the pool have the sun all day
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pudpudpud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Santa Lucia Hotel, responded to this review, April 25, 2013
Dear guest,

Thank you for your time spent on write a comment on TripAdvisor. It give us a pleasure to know you enjoyed during your stay at Globales Santa Lucia, your perceptions with regards to our services helps us to improve and maintain the level of our service.

We will pass on all your comments to our staff because all the reviews are always checked by them.

We are at your service for any future requeriments as we expect you back to our hotel or any other of the Globales group, we would be delighted to welcome you back.

Kind regards,
Matías.
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Motherwell, United Kingdom
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed April 19, 2013

After disembarking from the ship at Port De La Palma .We took a short coach ride around 20 mins or so to. Palma Nova A RESORT I KNOW AND LOVE SO WELL .

After a quick check in we were shown to our first floor room which was bright clean and spacious .

Tthe pool area has a LIFE guard who was polite and friendly and happily treated me after being stung by a wasp .

The restaurant was well stocked but a bit small and cramped however food was good .The waiters were all mature older chaps who went about there business at there own pace but were in the main friendly .

The hotel is right on the beach and it was graet getting out and going for a swim in the med which was only metres away .

Surrounding Bars and Restaurants were all great ..

All in all an decent hotel but Brilliant location .

Room Tip: Pool view.
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  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaddyBergow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Santa Lucia Hotel, responded to this review, April 24, 2013
Dear guest,

Many thanks for your kind comment and positive feedback on TripAdvisor. We're happy to hear you enjoyed your recent stay with us and that our services and facilities met with your expectations.

We love to hear that you enjoyed our privileged location just a few meters from the beach. We will pass on your comments to our staff, they will be happy to know that you enjoyed your visit.

We hope to see you again in any of the hotels of the Globales group, we will be happy to help you on your next vacations.

Kind regards,
Quality manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed April 18, 2013

We have just returned from a weeks stay at this super hotel. From the moment we checked in to check out our stay was perfect. Friendly staff especially our maid on the fifth floor who kept our room very clean. Excellent food with a great choice beautifully cooked. We had a wonderful view from our room overlooking the pool area.
The only criticism would be the entertainment or lack of it but this may be because it is early in the season.
We would definately use this hotel again.

Room Tip: Rooms overlooking the pool area have sun for most of the day but you may hear noise from Magaluf fro...
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DottyInverness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Santa Lucia Hotel, responded to this review, April 24, 2013
Dear guest,

Many thanks for your time spent on write a comment on TripAdvisor describing the sensations obtained during your stay in Globales Santa Lucia.

We are really glad to know that you enjoyed your stay and that our services and facilities met with your expectations.

About the items that you are not agree, we will take note of them because all the points are always checked by our staff to know what are we doing wrong and therefore must be improved.

We hope to welcome you back sometime in the near future and thank you for your preference,

Best regards,
Quality Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Telford, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 15, 2013

This was our third visit to this hotel and we love the location and the reasonable price. The rooms are clean and have a good view, the bar and reception staff are excellent BUT the quality of the food has gone down significantly. We were very disappointed and really feel it is doing the hotel a disservice. We know the entertainment is poor - it always is and the restaurant staff are always slow to clear plates and not particularly friendly but the food on previous visits was always between acceptable and good. They really do need to address this deterioration of food quality or they will lose return custom like us - all we spoke to who have been before said the same!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank salop57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Santa Lucia Hotel, responded to this review, April 19, 2013
Dear guest,

We would like to thank you for taking time to write a review about your stay at Globales Santa Lucia and for choosing our hotel for your vacation.

In the name of all staff and management we want to express our satifsaction to acknowledge your positive valuation about our products, services and facilities.

About the items that you are not agree, we will take note of them and we will pass it on to our staff, they always checked all comments to know what are we doing wrong and therefore must be improved.

We kindly invite to welcome you back, please contact us to assist you for your next holidays.

Yours sincerely,
Quality Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bolton, United Kingdom
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed April 15, 2013

Returned from a great stay at this hotel some changes have been made since my last visit. Last year I requested that the restaurant open early for morning flights home this was agreed and am glad to say this is still the practice and is very helpful for people to eat before flying home. This visit we went all inclusive and can recommend the food and drinks at this hotel, I E-mailed the hotel to request a similar room on floor six and thats what we got.. Thank you..
The bedroom is very comfortable with very good storage, you cannot get a better view from any hotel from either side, all rooms have a sea view. The location of this hotel is second to none as are the staff, the Rep was helpful and courteous. The only major problem was the entertainment the Reps in this area need re-training with one needing a personality implant.
A lot of guests we spoke to had the same area of complaint which does ruin the whole experience. Like most who review it we will return again. Thanks for a pleasant holiday.

Room Tip: All rooms are very good with a sea view, rooms overlooking the pool are in the sun most of the day.
See more room tips
  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bobbytrip2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Santa Lucia Hotel, responded to this review, April 17, 2013
Dear guest,

Thank you for your loyality when choosing Globales Santa Lucia as the destination for your vacations, also for taking time to post your comment on TripAdvisor.

We would like to express how satisfied we are to read that you had experienced another wonderful holidays. We are very pleased you read you enjoyed our products, services and facilities.

We kindly invite to welcome you back again, please contact us to assist you for your next visit.

Kind regards,
Quality manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 14, 2013

I have just returned from a week-long stay at the Santa Lucia, Palma as part of a group of six. Our overall experience was lovely - very sad to leave a great hotel however there are some areas which, with improvement, could make this hotel even better.

Positives: perfect location on the beach; reasonably priced for the Easter holidays; great food - so much choice - all freshly prepared and delicious; spotlessly clean with rooms of ample size and amenity; gorgeous views, nice pool and sunbeds, helpful, pleasant and hard-working staff.

The main lacking factor of the Santa Lucia is the entertainment; we apreciate that many of the guests are of a certain age, however guests also compiled of young couples and children. The entertainment on offer is not good at all; a complete lack of variety of activities during the day - very outdated 'games' and no real activity at all - what we did witness was hook a duck, darts and skittles - compared to other hotels we have stayed at, this hotel, in terms of its entertainment is compeltely behind the times. The hotel is an excellent basis on whichto provide some quality and exciting entertaiment - it just didn't happen - we were often left looking at each other during some 10pm evening 'shows' wondering what exactly was going on - the 'Abba Tribute' wasn't great and other features were simply awful. There is a game of bingo however not until 9pm with little much happeneing before the 'big' entertainment at 10. Can't fault the enthusiasm of the two entertainment staff however they did seem slightly cluesless - not sure where the blame lies here?

Many other guest we spoke to echoes our feelings -it is a real shame as this is a great hotel to which we would return however only if the entertainment is reported to have improved.

There is a great cafe bar called Son Matias Mar 100 yards from the hitel on the beach front - highly recommend for an afternoon drink in the sun!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coopernkm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality M, Quality Manager at Globales Santa Lucia Hotel, responded to this review, April 17, 2013
Dear guest,

We would like to express our deepest gratitude for your generous comments and for posting your review on TripAdvisor.

We are pleased to know that you enjoyed your visit in Globales Santa Lucia. About the items that you are not agree, we will take note of them and we will pass it on to our staff because they always checked guest's comments to know what are we doing wrong and therefore must be improved.

We hope to see you again in any of the hotels of the Globales group, we will be delighted to welcome you back,

Yours sincerely,
Quality manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Globales Santa Lucia Hotel

Property: Globales Santa Lucia Hotel
Address: Calle de Duc Estremera 6, 07180 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Palmanova
#6 On the Beach Hotel in Palmanova
#8 Romantic Hotel in Palmanova
#16 Family Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:3 star — Globales Santa Lucia Hotel 3*
Number of rooms: 332
Official Description (provided by the hotel):
The Globales Santa Lucia Hotel in Mallorca is located in the best area Palmanova, positioned on the sea in between the beaches of Son Matias and Palmanova. The main floor areas of this hotel in Palmanova, are spacious, with lovely lounges and climate controlled dining room with an exquisite buffet, a pool bar with snacks. At night there is live music and entertainment, including cabaret shows and dancing. The hotel has outdoor swimming pools for adults and children and an indoor heated swimming pool in the winter where you can also enjoy a jacuzzi, sauna and Turkish bath. ... more   less 
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Also Known As:
Santa Lucia Palma Nova
Hotel Santa Lucia
Globales Santa Lucia Hotel Palmanova, Majorca

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