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“Returned 27 yrs on” 4 of 5 bubbles
Review of Globales Santa Lucia Hotel

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Globales Santa Lucia Hotel
Ranked #13 of 38 Hotels in Palmanova
Certificate of Excellence
Swansea, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Returned 27 yrs on”
4 of 5 bubbles Reviewed October 25, 2012

We returned after 27yr on a late deal, enjoyed our stay from 16th Oct - 23rd. Room cleaned every day and a change of towels when you requested just leave in bath, now for the beds, my god are they hard just like bricks, what a shame cos this let the hotel down very badly, the view stunning. Staff very pleasant and helpful, Enertainment could be alot better but you don't have to sit there and watch idiots!!! but not all. The food i thought was brilliant what choice, i dont like fish so what, there was so much to choose from. Why are so many people pickeeeee!!!!! We enjoyed our stay and would return if they did something about the beds, came home and felt as if my back was broked. We met some really nice people and thats not on the menue or with the deal.

Room Tip: South facing sun all day and view overlooking beach towards Magaluf excellant
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank susan n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,846 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (778)
Date | Rating
  • English first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Torquay
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 23, 2012

just got back from a holiday with 3 other friends in this hotel stayed here over 15 years ago and see a lot of improvements in the main downstairs halls and rooms .The hotel is very clean which must be hard to do as so many people are staying here. only 1 grouse the entertainment at night is awfull seems to be run by two young girls who seem to think we all like to chant mind cringing slogans and play silly games and their high shouting voices get on ones nerves. Time for a change i think .i remember a super entertainments manager called Emilio who wowed everyone but is now sadly retired. one other thing ,my friends found the lounge bar barmen never smiled and were not very friendly.but hairdresser is very good.

Room Tip: rooms on left side dont get the sun but all rooms have good views
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  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
7 Thank greb46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swansea
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed October 21, 2012

Just returned from this hotel after a 12 day stay, the hotel staff cannot be faulted - nothing is too much trouble, the reception are helpful, the rooms and public areas are all kept spotless, the bar and restaurant staff work exceptionally hard with a smile on their face. The only thing that lets this hotel down is the quality of the food. There is plenty of choice, for everyone, but since going to all inclusive the quality of the food has gone down, The bacon was more fat than lean meat, the jam used to be self serve (not the little packets) which was far tastier, the bread for toats has gone much smaller, at times the potatoes were not cooked, and there is not enough selection of vegetables. Some people reading this may think I am being picky BUT I have stayed here several times before and know that the standard of food can be much better.

Room Tip: Ask for pool view, and if you like heights the rooms on the 8th floor (top) have a larger balcony.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank palmaprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Livingston, Scotland, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 19, 2012

me and my partner stayed at the santa lucia from the 9- 16th of oct 2012. we found the hotel fantastic great location shops pubs all near by the entertainment was great the whole week the food was great they catered for everyone needs the rooms were clean and tidy iwill certainty be going back next year as i loved every detail about the place the staff were great nothing was a problem if you were needing help

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank stu208
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ebbw Vale, United Kingdom
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed October 13, 2012

Stayed here from 5/10/12 - 12th

This is the best 3 star hotel i have ever stayed in, with great views from ever room. Hotel staff from chamber maids to restaurant & reception were all very helpful, friendly and polite. The food was of good quality plus a good variation, if there was any negitives tea bags were rubbish (take your own).

This hotel is very central to all amenities in Palma Nova, if you want noise just stroll up to magaluf. Its a bit Turkey & Tinsel in this resort at the end of the season but at H/B get out and enjoy yourself, plenty of bars/restaurants there.

Room Tip: Just book this hotel with Thomsons at H/B, book your own flight & Resort hopper yourself. Save o...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank David P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stirling
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed October 8, 2012

just returned from a weeks stay at the santa lucia with my mother. We stayed at this hotel last year and really enjoyed it. This year was good aswell, the views from the balcony are fantastic, we had a balcony overlooking the pool which got the sun all day, very relaxing sitting looking out over the beach. The food was lovely, something for everyone, found the staff very friendly, we were allinclusive which was worth the money and takes the hassle out of the holiday. The entertainment was fine, we only went a couple of nights.The only thing i would say is that i think its time the hotel has a revamp, its a bit tired looking in places, the beds in our rooms were really hard and uncomfortable. The shop inside the hotel is run by a lovely english couple, you can hire loads of things from a kettle and mugs to a fan or deck chair for the beach. We saw lots of people walking into the hotel with huge bottles of water bought from shops outside which i couldnt understand as thhe water in the hotel shop was cheaper! our thomsons rep chelsea was an absolute star and was very helpfull and plesant which made a difference. were plannng on going back to this hotel as a family next year, it s my mothers favourite, we look forward to our visit and would like to thank all the staff for a great holiday!!

Room Tip: get a room overlooking the pool as it gets the sun all day, stunning views of the beach
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  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank gailstirling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfreton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed October 8, 2012

When me and a friend went to Thomsons we asked for a lively-ish hotel near Magaulf so we could relax in the day and somewere were Magaluf is only 10 minutes away, the location for us was perfect, the beach was lovely and stunning water - so clean its unreal.

But the atmosphere in the hotel was non exsistent, the fact a comedian got sent packing 40 minutes into a hour and a half show so people could line dance was a disgrace. Food was less then average, if you like pre processed pork, soggy chips and gravy with a skin thicker than your actual piece of pork then this hotels for you as it appeared EVERY meal time. Defiantely wouldnt go again and wouldnt advise all inclusive to anybody.

Maid was lovely and friendly as were the bar staff and restarant staff, rooms were average, very surprised they didnt try and charge you to use a balcony or a shower as they seem to charge for everything else in the building were ever possible. No way on this planet is that a 4 star hotel and I dare say it would just claim 3 star. The term food is to be used VERY lightly.

Room Tip: Go to another hotel.
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  • Stayed September 2012, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank daniel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MATIAS M, Community Manager at Globales Santa Lucia Hotel, responded to this review, October 17, 2012
Dear Guest,

First of all, we would like to thank you for your time spent on write a comment on TripAdvisor, describing the sensations obtained during your stay at Hotel Globales Santa Lucia.

However, we feel sorry that the service received was not up to the standards you expected. This is something that concerns us, because we do our best to try to offer completely satisfactory stays to our clients.

About the items that you are not agree like quality of food, we will take note of them and we will pass it on to our staff, because they checked everything that happened at the hotel in order to improve our service.

Once again thank you for your comment,

Wish you all the best,
Matías Melo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Globales Santa Lucia Hotel

Property: Globales Santa Lucia Hotel
Address: Calle de Duc Estremera 6, 07180 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Palmanova
#8 Romantic Hotel in Palmanova
#8 On the Beach Hotel in Palmanova
#16 Family Hotel in Palmanova
Price Range (Based on Average Rates): $
Hotel Class:3 star — Globales Santa Lucia Hotel 3*
Number of rooms: 332
Official Description (provided by the hotel):
The Globales Santa Lucia Hotel in Mallorca is located in the best area Palmanova, positioned on the sea in between the beaches of Son Matias and Palmanova. The main floor areas of this hotel in Palmanova, are spacious, with lovely lounges and climate controlled dining room with an exquisite buffet, a pool bar with snacks. At night there is live music and entertainment, including cabaret shows and dancing. The hotel has outdoor swimming pools for adults and children and an indoor heated swimming pool in the winter where you can also enjoy a jacuzzi, sauna and Turkish bath. ... more   less 
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Also Known As:
Santa Lucia Palma Nova
Hotel Santa Lucia
Globales Santa Lucia Hotel Palmanova, Majorca

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