We returned after an enjoyable holiday last year and can see that changes are being made. The staff seemed much happier especially in the restaurant. The food seemed better that last year too and although some people seem to complain whilst we were there everyone was tucking in and seemed to enjoy themselves!
The sun bed situation was never an issue and although from our balcony we could see the hoards dash out to claim a sun bed we always managed to find one when ever we went round the pool. Some people were reserving beds and not using them all day, well just move their towels, they won't know as they aren't there and the signs round the pool say if its unattended for over an hour then it's game on!
You can hire things from the hotel but I'd advise to cross reception and hire a kettle from the shop. A kettle, 2 mugs and some biccys cost us €5 for the week :)
The rooms could do with some attention and a makeover but were very clean and the maid was lovely.
All in all had a great break from the British weather & would happily stay there again next time we are in Majorca! More