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“Still a good hotel just needs a revamp!”

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Globales Santa Lucia
Ranked #19 of 38 Hotels in Palmanova
Reviewed October 4, 2012 via mobile

We returned after an enjoyable holiday last year and can see that changes are being made. The staff seemed much happier especially in the restaurant. The food seemed better that last year too and although some people seem to complain whilst we were there everyone was tucking in and seemed to enjoy themselves!
The sun bed situation was never an issue and although from our balcony we could see the hoards dash out to claim a sun bed we always managed to find one when ever we went round the pool. Some people were reserving beds and not using them all day, well just move their towels, they won't know as they aren't there and the signs round the pool say if its unattended for over an hour then it's game on!
You can hire things from the hotel but I'd advise to cross reception and hire a kettle from the shop. A kettle, 2 mugs and some biccys cost us €5 for the week :)
The rooms could do with some attention and a makeover but were very clean and the maid was lovely.
All in all had a great break from the British weather & would happily stay there again next time we are in Majorca!

  • Stayed: September 2012
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2  Thank olesoleil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,567 - 1,573 of 2,155 reviews

Reviewed October 3, 2012

Just stayed 4 nights and the hotel and room were spotless, albeit the paint bubbling on the ceiling from what must have been a leak in the room above. Cleaning staff superb.
The food was edible and if you like meat or fish in bubbling sauces then you will be made. Not for vegetarians, not even a broccoli bake to be seen. Plenty of salad though.
Not enough staff in dinning room especially at breakfast where tables were not cleared and guests were doing it themselves to be able to find a table.
RIP OFF TIME Hire of safe in room for 1 week 27 Euro's + 10 Euro's Deposit or 7 Euro's per day
Hire of fridge 20 Euro's per week.
Hire of Kettle + tea/Coffee 16.75 Euro's per week
Have stayed in 2 star hotels where these items are free or just a minimum charge.
There are 3 lifts, with a maximum capacity of 5 adults per lift and with 400 rooms over 8 floors, a wait of 10/15 minutes was common, especially at meal times.

Room Tip: All Rooms have sea views, but all rooms on the side facing Palma are in shade all day. all rooms on...
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  • Stayed: September 2012, traveled as a couple
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3  Thank Billy-B-Bad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

Just returned from 11 days at the Santa Lucia, whlle this hotel was spot less the food although you woun:t starve was not of a 4 star quality. The bedrooms were adequate, plenty of wardrobe space, the beds were uncomfortable,still what do you expect from a 3 star hotel, the rooms were kept spotless by the cleaning staff, towels changed every day. the bar staff were fast , when ever you wanted a drink you got one. some of the reviews said the staff were surly and miserable, all i can say if you treat them with respect you will get respect back. We booked this hotel for the location and you could not fault it. People were moaning about the lack of sunbeds, we did not have a problem. All in all a good holiday and would return to this hotel when we come back to Majorca.

  • Stayed: September 2012, traveled as a couple
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1  Thank onz69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MATIAS M, Community Manager at Globales Santa Lucia, responded to this reviewResponded October 2, 2012

Dear Guest,

Many thanks for your time spent on write such a kind comment about our hotel. We are very glad to know that you enjoyed during your stay with us.

Our priority is guest satisfaction and we feel very happy when we achieve it. We will pass on your comments to all staff, that always help us to keep working hard to maintain the quality of our service and make Santa Lucia Hotel a better choice for clients.

We hope to see you again in any of the hotels of "Hoteles Globales" in the near future, we would be delighted to welcome you back.

Thank you for your preference,

Kind regards,
Matías Melo.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 28, 2012

Just had a pleasant holiday in Palma Nova Mallorca. Myself, my wife, daughter and grandson stayed at the Santa Lucia which we were informed was a 4 star hotel, this is a bit of a stretch.
We have stayed in 3 star hotels which were far better than this and have had far better selections of food.

The food to be fair, was well cooked and plentiful but very repetitious, if you like chicken, pork and beef cooked in sauces or in breadcrumbs then this is for you. I fail to see how a chef could use such good ingredients with such little imagination.

On to the rooms, our beds were very uncomfortable and the mattresses had seen better days, maybe we were just unlucky as one other reviewer said their bed was comfortable. The air conditioner was not very good needing several hours to reduce the tempertaure to tolerable.

I echo the statement about the cleaners being excellent, the contact we had with them was great, in fact we couldn't fault any of the staff, they were all very pleasant and if you spoke to them as a person and not a slave as some people seem to think, we found they responded with a smile and were very helpfull.

I didn't take up the safe or fridge option, both very expensive, why in this day and age do we need to buy a new fridge on holiday? (well it would be almost as cheap!) We have stayed in a lot of properties where the fridge is part of the room, something this hotel could think about if they want to be considerd for 4 stars proper.

All in all we had a good holiday but it could have been even better had the Santa Lucia lived up to its old reputation.

Room Tip: We stayed on the third floor facing the sea, found it had an excellent view.
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  • Stayed: September 2012, traveled with family
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2  Thank Sprattysman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 26, 2012

Hotel and food excellent staff very helpful only stayed for 4 nights . Bad point British guest (not German) down by pool at 7 waiting for the pool door to be unlocked so they could put towels on the limited number of sun beds available.Friday 4 beds were taken at 7 but only used after the guest had come back of a tour midday.Would not stay at hotel again if they have not solved this problem

  • Stayed: August 2012, traveled as a couple
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4  Thank Brian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MATIAS M, Community Manager at Globales Santa Lucia, responded to this reviewResponded October 2, 2012

Dear Guest,

First of all, we would like to thank you for spent time, sharing with us your experience in Globales Santa Lucia Hotel.

About the problem with sunbeds, we assure you that improvement on this service is an ongoing process, we apologize for inconvenience caused, our first priority is customer satisfaction and we work hard everyday to try to offer completely satisfactory stays to our guests.

We hope to see you again in any of the hotels of the "Globales family". We would be delighted to welcome you back.

Kind regards,
Matías Melo.

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Reviewed September 26, 2012

We visited this hotel some time ago and wanted to return to a hotel we could rely on as we had not been to Spain for some years. The room was very well equipped with enough wardrobe space for the three of us which is sometimes not enough. The bed was comfortable and the room quiet at night on the 4th floor. The meals were very good with plenty of choice with very helpful staff on hand, we were on half board so cannot comment all inclusive. The outside area is well thought out a glass screen cuts out the wind if you do get a sun-bed.
Do not go on the Blanket trip as this is a total waste of time and the reps push this so they should be ashamed to do so. We will return to this hotel again as it is in a perfect location for the beach, shops or night-life.. Book here and you won't be sorry .

Room Tip: Pick a high floor not overlooking the pool.
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  • Stayed: April 2012, traveled with family
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2  Thank Bobbytrip2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2012

Excellent Location right on the beach, ideal for strolling the resort of Palma Nova, Good clean and tidy Hotel, good choice of food and not to cramped in the restuarant.
Good little shop in the Hotel Foyer you can hire parasol's / li-lows / most anything at a cheap rate, this shop is independant of the Hotel.
Not so good is the price for the hire of the room safe 28 Euro's.
Cutlery and glasses could have been cleaner in the restuarant.
WILL BE RETURNING FOR FUTURE HOLIDAY.

Room Tip: High floor location sunny side excellent.
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  • Stayed: September 2012, traveled with family
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1  Thank PANDER26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Globales Santa Lucia

Address: Calle de Duc Estremera 6, 07180 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Beach Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Palmanova
#10 On the Beach Hotel in Palmanova
#15 Family Hotel in Palmanova
Price Range: $125 - $138 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Globales Santa Lucia 3*
Number of rooms: 332
Official Description (provided by the hotel):
The Globales Santa Lucia Hotel in Mallorca is located in the best area Palmanova, positioned on the sea in between the beaches of Son Matias and Palmanova. The main floor areas of this hotel in Palmanova, are spacious, with lovely lounges and climate controlled dining room with an exquisite buffet, a pool bar with snacks. At night there is live music and entertainment, including cabaret shows and dancing. The hotel has outdoor swimming pools for adults and children and an indoor heated swimming pool in the winter where you can also enjoy a jacuzzi, sauna and Turkish bath. ... more   less 
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Also Known As:
Santa Lucia Palma Nova
Hotel Santa Lucia
Globales Santa Lucia Palmanova, Majorca

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