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“Overbooking!”

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Montenova Apartments
Ranked #34 of 39 Hotels in Palmanova
Reviewed September 24, 2011

When I arrived I was told to go by car (with the receptionist) to my room. I did not quiet get why it had to be by car since I allready was in the building with the apartments? Of course I asked and said I was a little confused, but the man seemed to overhear my questions, and kept saying "it just a little down the road". We then parked in front of a hotel (Delfin Playa), and the man pointed at the 4* star, saying "this is much better, 4* star and everything". Still I did not know what was happening?? He left, and the receptionist at the hotel took over. I asked her what was going on, and she answered that he probably had overbooked, as if it was the most common thing in the world.
I booked Montenova because it was apartments(kitchen facilities), and instead i was given a hotel room!! Probably the worst room in the entire hotel. No balcony, and no view at all (a huge tree just outside the window). And worst of all, no minibar!
Next day I went back to Montenova, and see if there was any apartments available. First the receptionist looked as he had never seen me before, so I had to repeat 2-3 times what was my problem (studio/hotel room), then he tried to call (or pretended to) a friend who had apartments too, but no one answered, of course! He offered me to have breakfast in the hotel on his account, instead of finding an apartment. I accepted, but still not quite satisfied with the handling of this booking.
Overbooking is not ok, but at least he could have explained to me what was about to happen when I arrived, instead of just ordering me into a car.
Luckily I was only staying for 3 nights, so I "survived" the lack of refrigerator and balcony :)

Stayed: September 2011, traveled solo
4  Thank Helle O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 - 33 of 65 reviews

Reviewed August 22, 2011

Appartments are at the crossroads, all balconies face the tiny pool - during the day there is noise from the pool and rooms. At night you hear neighbour's air conditioning and drunk people. There was a main road to Palmanova just behind the appartments (a lot of noise and smog!!!) Appartments are very far from the beach, you have to walk through the hill. The staff at the reception with no interest in clients, the water from the siphon in the bathroom was leaking so we had to call the plumber. Moreover, our room was not clean enough (cobwebs, dust, filth on the balcony), whenever you have shower, all bathroom is flooded!!! Your toilet paper has a shower too. But what is the most important, luckily, no cockroaches in the appartments, but only in the streets closer to the sea.
I recommend these appartments to those people who want to cheap accomodation for a few days but for a longer stay you should look for something better.

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ivana6550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 21, 2009

I read up about this hotel after i booked it and i was worried about terrible reports but apart from a cracked shower base
it was basic but clean and plenty of cooking utensils plus a washing machine hob microwave toaster coffee maker and toaster

  • Stayed: April 2009
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank shedevil49
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Reviewed 3 days ago via mobile
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Stayed: September 2017, traveled with friends
Thank Mathieu G
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Reviewed 1 week ago via mobile
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Stayed: September 2017, traveled as a couple
Thank Manolito Wynn's J
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Reviewed 2 weeks ago
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  • Stayed: August 2017, traveled as a couple
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Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MONTENOVA, Director de Recepción at Montenova Apartments, responded to this reviewResponded 2 weeks ago
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Reviewed 4 weeks ago via mobile
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Stayed: August 2017, traveled as a couple
Thank Alanda G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MONTENOVA, Gerente at Montenova Apartments, responded to this reviewResponded 3 weeks ago
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Additional Information about Montenova Apartments

Address: Calle Miquel Dels Sants Oliver 20, 07181 Palmanova, Calvia, Majorca, Spain
Location: Spain > Balearic Islands > Majorca > Calvia > Palmanova
Amenities:
Bar / Lounge Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 39 Hotels in Palmanova
Price Range: $44 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Montenova Apartments 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Montenova Apartments Palmanova, Majorca

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