When I arrived I was told to go by car (with the receptionist) to my room. I did not quiet get why it had to be by car since I allready was in the building with the apartments? Of course I asked and said I was a little confused, but the man seemed to overhear my questions, and kept saying "it just a little down the road". We then parked in front of a hotel (Delfin Playa), and the man pointed at the 4* star, saying "this is much better, 4* star and everything". Still I did not know what was happening?? He left, and the receptionist at the hotel took over. I asked her what was going on, and she answered that he probably had overbooked, as if it was the most common thing in the world.
I booked Montenova because it was apartments(kitchen facilities), and instead i was given a hotel room!! Probably the worst room in the entire hotel. No balcony, and no view at all (a huge tree just outside the window). And worst of all, no minibar!
Next day I went back to Montenova, and see if there was any apartments available. First the receptionist looked as he had never seen me before, so I had to repeat 2-3 times what was my problem (studio/hotel room), then he tried to call (or pretended to) a friend who had apartments too, but no one answered, of course! He offered me to have breakfast in the hotel on his account, instead of finding an apartment. I accepted, but still not quite satisfied with the handling of this booking.
Overbooking is not ok, but at least he could have explained to me what was about to happen when I arrived, instead of just ordering me into a car.
Luckily I was only staying for 3 nights, so I "survived" the lack of refrigerator and balcony :)
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- Also Known As:
- Montenova Apartments Palmanova, Majorca